Cisco Unified MeetingPlace -- Alarm and Exception Code Reference List page 1

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[[Category:Unified MeetingPlace Release 7.1]][[Category:Unified MeetingPlace, Release 8.0]][[Category:Unified MeetingPlace Release 8.5]]

Latest revision as of 23:55, 27 September 2011

Main page: Cisco Unified MeetingPlace Release 8.5, Cisco Unified MeetingPlace, Release 8.0, Cisco Unified MeetingPlace, Release 7.1, Cisco Unified MeetingPlace, Release 7.0


Print PDF: Print Alarm and Exception Code References


This content applies to the following releases of Cisco Unified MeetingPlace:

  • Release 7.0, 7.1, 8.0, 8.5


Exception Name: EX_LICENSE_NOT_INSTALLED

Maximum Severity: MINOR

Decimal Code: 1052678

Hex Code: 0x101006

Description: No audio host licenses are installed. The system will allow maximum one concurrent meeting.

Resolution: Obtain a correct license file and install it using the admin web.

Notes: New with Release 8.5



Exception Name: EX_NOLICENSE

Maximum Severity: MINOR

Decimal Code: 197430

Hex Code: 0x30336

Description: No conferencing licenses are installed

Resolution: --

Notes: Removed from 8.5



Exception Name: EX_CRASH

Maximum Severity: MAJOR

Decimal Code: 458825

Hex Code: 0x70049

Description: System crashed. This is indicates the MeetingPlace application was not shut down properly, likely due to a power fail, system reset, or improper shutdown procedure. This message is generated after the system starts back up.

Resolution: Check with the customer for any possible explanation for the power interruption. Contact Cisco Technical Support for further investigation. Ignore this alarm if it occurs only once. Replace hardware (either CPU or hard disk, based on isolation results from Cisco Technical Support) if this alarm occurs more than once within a short period of time (such as one month).



Exception Name: EX_CRASH2

Maximum Severity: MINOR

Decimal Code: 458916

Hex Code: 0x700a4

Description: System was rebooted by the system integrity manager. This occurs when a major application module fails or a software watchdog timeout indicates the system is not running correctly. This message is generated after the system starts back up.

Resolution: Collect relevant data (core file, infocap) and contact technical support.


Exception Name: EX_REBOOT

Maximum Severity: MAJOR

Decimal Code: 458817

Hex Code: 0x70041

Description: The system is being rebooted by the system integrity manager because of a major software module failure. This message is generated before the system reboot.

Resolution: Collect relevant data (core file, infocap) and contact technical support.



Exception Name: EX_UNITFAULT

Maximum Severity: MAJOR

Decimal Code: 458881

Hex Code: 0x70081

Description: Communication has been unexpectedly lost between the application server and a web conferencing or integrations server.

Resolution: Check the status of the Window server and network. Check the network hardware and configuration. If this problem repeats with no explanation contact Technical Support.



Exception Name: EX_UNITFAULT_GATEWAY

Maximum Severity: MAJOR

Decimal Code: 458908

Hex Code: 0x7009c

Description: Communication has been unexpectedly lost between the application server and a web conferencing or integrations server.

Resolution: Check the status of the Window server and network. Check the network hardware and configuration. If this problem repeats with no explanation contact Technical Support.

Notes: New with 7.0.3


Exception Name: EX_NOSIPPROXY

Maximum Severity: MINOR

Decimal Code: 1574927

Hex Code: 0x18080f

Description: The system has not been configured with a SIP proxy. Until that is done, the system cannot dial out.

Resolution: Using the administration web interface, configure in the call control.


Exception Name: EX_AUDIOCAP

Maximum Severity: MAJOR

Decimal Code: 1574928

Hex Code: 0x180810

Description: The physical system capacity is insufficent for the number of audio conferencing licenses.

Resolution: This may indicate that not all of the audio blades have been configured, an audio blade is down, or too many audio licenses have been installed. This is a major alarm when the number of ports is < 50% of the number of licenses, and a minor alarm when this number is > or = 50% of the number of licenses. You can suppress this alarm by overriding the system capacity in the Meeting Configuration web page.


Exception Name: EX_VIDEOCAP

Maximum Severity: MAJOR

Decimal Code: 1574929

Hex Code: 0x180811

Description: The physical system capacity is insufficent for the number of video conferencing licenses.

Resolution: This may indicate not all the video blades have been configured, a video blade is down, or too many video licenses have been installed. This is a minor alarm if the capacity is > 50% of the licenses; major if < 50%. You can suppress this alarm by overriding the system capacity in the Meeting Configuration web page.


Exception Name: EX_NOAUDIOCAP

Maximum Severity:MAJOR

Decimal Code:1574930

Hex Code: 0x180812

Description: The system has no working audio blades. This alarm can be suppressed by overriding the system capacity down to zero in the Meeting Configuration web page.

Resolution:This may indicate not all the audio blades have been configured, an audio blade is down, or too many audio licenses have been installed. This is a minor alarm if the capacity is > 50% of the licenses; major if < 50%. You can suppress this alarm by overriding the system capacity in the Meeting Configuration web page.


Exception Name: EX_NOVIDEOCAP

Maximum Severity:MAJOR

Decimal Code:1574931

Hex Code: 0x180813

Description: The system has a video license and no working video blades. This alarm can be suppressed by overriding the system capacity down to zero in the Meeting Configuration web page.

Resolution: This may indicate not all the video blades have been configured, a video blade is down, or too many video licenses have been installed. This is a minor alarm if the capacity is > 50% of the licenses; major if < 50%. You can suppress this alarm by overriding the system capacity in the Meeting Configuration web page.


Exception Name: EX_NODNS

Maximum Severity: MAJOR

Decimal Code: 1574936

Hex Code: 0x180818

Description: No DNS (Domain Name System) server has been configured. The system must have a DNS server to operate correctly.

Resolution: Correct the network configuration on the application server.


Exception Name: EX_MCU_FAIL

Maximum Severity:--

Decimal Code:1574949

Hex Code: 0x180825

Description: An audio blade has failed. The IP address of the audio blade is indicated in the system log (Note: the alarm table may not have the correct IP address).

Resolution: Check the audio blade hardware.

Notes: MAJOR in 7.1, 8, MINOR in 7.0.3, 8.5


Exception Name: EX_EMP_FAIL

Maximum Severity: --

Decimal Code:1574951

Hex Code: 0x180827

Description: A video blade has failed. The IP address of the blade is indicated in the system log (Note: the alarm table may not have the correct IP address).

Resolution:Check the video blade hardware.

Notes: MINOR in 7.0.3, 8, MAJOR in 8.5



Exception Name: EX_MAP_FAIL

Maximum Severity:MINOR

Decimal Code:1574950

Hex Code: 0x180826

Description: The media processor on an audio blade has failed, indicating the blade probably needs to be replaced. The IP address of the audio blade is indicated in the system log (Note: the alarm table may not have the correct IP address).

Resolution:Check the audio blade hardware.


Exception Name: EX_MCU_LOST_AUTH1

Maximum Severity: MINOR

Decimal Code: 1574957

Hex Code: 0x18082d

Description: An audio blade has been abnormally switched to another system.

Resolution: This may indicate that another application server has been configured to use this audio blade. Check the system log to see the IP address of the audio blade and the system that took it.


Exception Name: EX_MISSING_SERVICE

Maximum Severity: MAJOR

Decimal Code: 1574967

Hex Code: 0x180837

Description: An audio blade "service code" or "meeting type" is either missing or modied to the point where it is not usable by the application. This probably indicates that an administrator has modified the blade configuration inappropriately.

Resolution: The configurations can be restored using the upgrade utility on the "template" audio blade, then synchronizing the meeting types.


Exception Name: EX_EMP_BLOCKED

Maximum Severity: MINOR

Decimal Code: 1574966

Hex Code: 0x180836

Description: More than four video blades have been configured to attach to an audio blade. Any blades past the 4th will be ignored.

Resolution: Remove the extra blades and correct the configuration as necessary.


Exception Name: EX_RSS_ALARM

Maximum Severity: MAJOR

Decimal Code: 1574973

Hex Code: 0x18083D

Description: The conference recording service is down. You will not be able to record meetings, but previousliy recorded meetings and user name recordings are not affected. Look for EX_RSS_OK in the system log for an indication of when the recording service has been restored.

Resolution: If the recording service is not restored automatically contact technical support. A restart of the system may clear this condition.


Exception Name: EX_MPDATASVC_STATUSNOTRESP

Maximum Severity: MINOR

Decimal Code: 1179906

Hex Code: 0x120102

Description: The data service on a Windows web server is not responding.

Resolution: Check the status of the Windows services in the service manager, and restart the Cisco MeetingPlace Replication Service and check to see if web publishing is up. Check for any Dr. Watson errors. If there are any such errors, get the Dr. Watson log and application and system event viewer log. Check the application event viewer log to see any error messages that may be logged at the time the alarm was generated.


Exception Name: EX_MPAGENT_STATUSNOTRESP

Maximum Severity: MINOR

Decimal Code: 1179970

Hex Code: 0x120142

Description: The MeetingPlace agent on a Windows web or integrations server is not responding.

Resolution: Do troubleshooting on web server or integrations server. If need assistance, Contact Technical Support.


Exception Name: EX_MPAUDIO_STATUSNOTRESP

Maximum Severity: MINOR

Decimal Code: 1180034

Hex Code: 0x120182

Description: The audio service on a Windows server is not responding.

Resolution: Issue the gwstatus command to check the status of the service on Cisco MeetingPlace. If this also shows it does not respond, issue the gwstart command in order to restart the service. Check the status again to see that the service is functional.


Exception Name: EX_SMTP_STATUSNOTRESP

Maximum Severity:MINOR

Decimal Code: 1180162

Hex Code: 0x120202

Description: An SMTP service on a Windows integrations server is not responding.

Resolution: Issue the gwstatus command to check the status of the service on Cisco MeetingPlace. If this also shows it does not respond, issue the gwstart command in order to restart the service. Check the status again to see that the service is functional.


Exception Name: EX_OUTLOOK_STATUSNOTRESP

Maximum Severity: MINOR

Decimal Code: 1180674

Hex Code: 0x120402

Description: An Outlook service on a Windows integrations server is not responding.

Resolution: Issue the gwstatus command to check the status of the service on Cisco MeetingPlace. If this also shows it does not respond, issue the gwstart command in order to restart the service. Check the status again to see that the service is functional.


Continue to Alarm and Exception Code Reference List page 2.

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