Cisco Unified MeetingPlace, Release 7.0 -- How to Configure Call Control for Voice Conferencing

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Main page: Cisco Unified MeetingPlace, Release 7.0

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Configuring SIP on Cisco Unified MeetingPlace

Complete this task to connect Cisco Unified MeetingPlace to supported call-control devices.


Before You Begin

Complete Prerequisites for Configuring Call Control.


Procedure
  1. Log in to the Administration Center.
  2. Click System Configuration > Call Configuration > SIP Configuration.
  3. Configure the fields on the SIP Configuration Page.
  4. Click Save.


Related Topics


What to Do Next

Proceed to Configuring Cisco Unified Communications Manager 6.x or a Later Release: SIP Trunk to Cisco Unified MeetingPlace.



Configuring Cisco Unified Communications Manager 6.x or a Later Release: SIP Trunk to Cisco Unified MeetingPlace

Before You Begin
  • We recommend that you configure a Calling Search Space in Cisco Unified Communications Manager that does the following:
    • Allows dial-out calls to meeting participants and the help desk Attendant.
    • Prevents toll fraud by blocking unwanted dial-out calls, for example, to international or premium-rate telephone numbers.
See the Administration Guide for your release of Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
  • We recommend that you create a SIP trunk security profile in Cisco Unified Communications Manager specifically for Cisco Unified MeetingPlace.
See Configuring a SIP Trunk Security Profile in Cisco Unified Communications Manager for Cisco Unified MeetingPlace.


  • You perform this task in the Cisco Unified Communications Manager Administration pages. Because the pages and menus vary by release, you should check the Cisco Unified Communications Manager Administration online help for step-by-step instructions that are specific to your release.


Procedure
  1. Go to http://<ccm-server>/, where <ccm-server> is the fully-qualified domain name or IP address of the Cisco Unified Communications Manager server.
  2. Log in with your Cisco Unified Communications Manager administrator username and password.
  3. Click Device > Trunk.
  4. Click Add New.
  5. In the Trunk type field, select SIP Trunk.
  6. Click Next.
  7. Configure the fields described in Table: Fields for Adding a SIP Trunk in Cisco Unified Communications Manager 6.x or a Later Release.


Table: Fields for Adding a SIP Trunk in Cisco Unified Communications Manager 6.x or a Later Release
Field Action

Device Name

Enter a unique identifier for this trunk, such as the name or IP address of the Cisco Unified MeetingPlace server.

Device Pool


AAR Group

The device pool must use a codec that is compatible with the conferencing gateway (or bridge).


For security and toll fraud prevention, use a device pool and an automatic alternate routing (AAR) group that will block any undesired phone numbers from being dialed out.

Media Resource Group List

(Optional) If Cisco Unified MeetingPlace-supported endpoints are registered to this Cisco Unified Communications Manager, then we recommend that you choose one of the following to prevent conference calls from being disrupted by music whenever a user places a call on hold:

  • Default value of <None>.
  • A Media Resource Group List that does not contain music on hold resources.

Note: See Configuring Cisco Unified Communications Manager: Music On Hold.

Media Termination Point Required

Uncheck this check box.

Destination Address

The DNS hostname or IP address of the Cisco Unified MeetingPlace Application Server.


In an Application Server Failover deployment, make sure you enter the shared hostname and IP address of eth0.

Destination Port

Keep the default value of 5060.

SIP Trunk Security Profile

Select the SIP trunk security profile that you created specifically for Cisco Unified MeetingPlace.


If you did not create a SIP trunk security profile, then select the default Non Secure SIP Trunk Profile.

DTMF Signaling Method

Select No Preference.


8. Configure all other required fields appropriately for your current deployment.

If you configured a Calling Search Space to block unwanted dial-out calls, then apply the Calling Search Space accordingly to the SIP trunk.
Tip: For field descriptions, click Help > This Page.

9. Click Save.


Related Topics


What to Do Next

Proceed to Configuring Cisco Unified Communications Manager 6.x or a Later Release: Route Patterns.


Configuring Cisco Unified Communications Manager 6.x or a Later Release: Route Patterns

Route patterns enable Cisco Unified Communications Manager to route calls to Cisco Unified MeetingPlace by associating phone numbers with the SIP trunk.


Before You Begin
  • You perform this task in the Cisco Unified Communications Manager Administration pages. Because the pages and menus vary by release, you should check the Cisco Unified Communications Manager Administration online help for step-by-step instructions that are specific to your release.


Procedure
  1. Go to http://<ccm-server>/, where <ccm-server> is the fully-qualified domain name or IP address of the Cisco Unified Communications Manager server.
  2. Log in with your Cisco Unified Communications Manager administrator username and password.
  3. Click Call Routing > Route/Hunt > Route Pattern.
  4. Click Add New.
  5. Configure the fields described in Table: Fields for Adding a Route Pattern in Cisco Unified Communications Manager 6.x or a Later Release.


Table: Fields for Adding a Route Pattern in Cisco Unified Communications Manager 6.x or a Later Release
Field Action

Route Pattern

Enter the Cisco Unified MeetingPlace phone number.


Requirements:

  • This number must not conflict with any other route pattern defined in this Cisco Unified Communications Manager cluster.
  • Do not enter any spaces in this field.

Gateway/Route List

Select the Device Name of the SIP trunk to Cisco Unified MeetingPlace.

Call Classification

Select OnNet.

Provide Outside Dial Tone

Uncheck the check box.


6. Configure all other required fields appropriately for your current deployment.

Tip: For field descriptions, click Help > This Page.

7. Click Save.

8. Click OK to any pop-up dialog box messages that you see.

9. Repeat this procedure as necessary to route calls to each access phone number and DID number for your Cisco Unified MeetingPlace system.


Related Topics


What to Do Next

If you are using Cisco Unified Communications Manager 6.1 or a later release to provide front-end signaling for Cisco Unified MeetingPlace, proceed to one of the following sections:


Otherwise, proceed to Verifying the Call-Control Configuration.




Configuring SIP Trunks Between Cisco Unified Communications Manager 5.x and Cisco Unified MeetingPlace 6.1 or a Later Release

Perform this task if you have already deployed Cisco Unified Communications Manager 5.x and are using Cisco Unified Communications Manager 6.1 or a later release to provide front-end signaling for Cisco Unified MeetingPlace.


Before You Begin
  • Perform this task on both of the following servers:
    • Cisco Unified Communications Manager 5.x
    • Cisco Unified Communications Manager 6.1 or a later release
  • We recommend that you configure a Calling Search Space in Cisco Unified Communications Manager that does the following:
    • Allows dial-out calls to meeting participants and the help desk Attendant.
    • Prevents toll fraud by blocking unwanted dial-out calls, for example, to international or premium-rate telephone numbers.
See the Administration Guide for your release of Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
  • You perform this task in the Cisco Unified Communications Manager Administration pages. Because the pages and menus vary by release, you should check the Cisco Unified Communications Manager Administration online help for step-by-step instructions that are specific to your release.


Procedure
  1. Go to http://<ccm-server>/ccmadmin/main.asp, where <ccm-server> is the fully-qualified domain name or IP address of the Cisco Unified Communications Manager server.
  2. Log in with your Cisco Unified Communications Manager administrator username and password.
  3. Click Device > Trunk.
  4. Click Add New.
  5. In the Trunk Type field, select SIP Trunk.
  6. Click Next.
  7. Configure the fields described in Table: Fields for Adding a SIP Trunk in Cisco Unified Communications Manager.


Table: Fields for Adding a SIP Trunk in Cisco Unified Communications Manager
Field Action

Device Name

Enter a unique identifier for this trunk, for example:

  • If you are configuring Cisco Unified Communications Manager 5.x, then enter the name or IP address of the Cisco Unified Communications Manager 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.
  • If you are configuring Cisco Unified Communications Manager Release 6.1 (or a later release), then enter the name or IP address of the Cisco Unified Communications Manager 5.x server.

Device Pool

If no device pools are defined, select Default.


If device pools are already defined, then either create a new device pool or choose an existing device pool for a region with a codec that is compatible with the conferencing gateway (or bridge).

Media Resource Group List

(Optional) If Cisco Unified MeetingPlace-supported endpoints are registered to this Cisco Unified Communications Manager, then we recommend that you choose one of the following to prevent conference calls from being disrupted by music whenever a user places a call on hold:

  • Default value of <None>.
  • A Media Resource Group List that does not contain music on hold resources.

Note: See Configuring Cisco Unified Communications Manager: Music On Hold.

Media Termination Point Required

Uncheck this check box.

Destination Address

Enter the destination IP address, specifically:

  • If you are configuring Cisco Unified Communications Manager 5.x, then enter the IP address of the Cisco Unified Communications Manager 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.
  • If you are configuring Cisco Unified Communications Manager 6.1 or a later release, then enter the name or IP address of the Cisco Unified Communications Manager 5.x server.

Destination Port


Incoming Port

Keep the default value of 5060.


8. Configure all other required fields appropriately for your current deployment.

If you configured a Calling Search Space to block unwanted dial-out calls, then apply the Calling Search Space accordingly to the SIP trunk.
Tip: For field descriptions, click Help > This Page.

9. Click Save.

10. Repeat this task so that both of the following servers are configured with SIP trunks that point to each other:

  • Cisco Unified Communications Manager 5.x
  • Cisco Unified Communications Manager 6.1 or a later release


Related Topics


What to Do Next

Proceed to Configuring Cisco Unified Communications Manager 4.x or 5.x: Route Patterns.




Configuring Inter-Cluster Trunks Between Cisco Unified Communications Manager 4.x or 5.x and Cisco Unified Communications Manager 6.1 or a Later Release

Perform this task if you already deployed Cisco Unified Communications Manager 4.x or 5.x and are using Cisco Unified Communications Manager 6.1 or a later release to provide front-end signaling for Cisco Unified MeetingPlace.


Before You Begin
  • Perform this task on both of the following servers:
    • Cisco Unified Communications Manager 4.x or 5.x
    • Cisco Unified Communications Manager 6.1 or a later release
  • We recommend that you configure a Calling Search Space in Cisco Unified Communications Manager that does the following:
    • Allows dial-out calls to meeting participants and the help desk Attendant.
    • Prevents toll fraud by blocking unwanted dial-out calls, for example, to international or premium-rate telephone numbers.
See the Administration Guide for your release of Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html.
  • You perform this task in the Cisco Unified Communications Manager Administration pages. Because the pages and menus vary by release, you should check the Cisco Unified Communications Manager Administration online help for step-by-step instructions that are specific to your release.


Procedure
  1. Go to http://<ccm-server>/ccmadmin/main.asp, where <ccm-server> is the fully-qualified domain name or IP address of the Cisco Unified Communications Manager server.
  2. Log in with your Cisco Unified Communications Manager administrator username and password.
  3. Click Device > Trunk.
  4. Click Add New.
  5. In the Trunk type field, select Inter-Cluster Trunk (Non-Gatekeeper Controlled).
  6. Click Next.
  7. Configure the fields described in Table: Fields for Adding an Inter-Cluster Trunk in Cisco Unified Communications Manager.


Table: Fields for Adding an Inter-Cluster Trunk in Cisco Unified Communications Manager
Field Action

Device Name

Enter a unique identifier for this trunk, for example:

  • If you are configuring Cisco Unified Communications Manager 4.x or 5.x, then enter the name or IP address of the Cisco Unified Communications Manager 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.
  • If you are configuring Cisco Unified Communications Manager Release 6.1 (or a later release), then enter the name or IP address of the Cisco Unified Communications Manager 4.x or 5.x server.

Device Pool

If no device pools are defined, select Default.


If device pools are already defined, then either create a new device pool or choose an existing device pool for a region with a codec that is compatible with the conferencing gateway (or bridge).

Media Resource Group List

(Optional) If Cisco Unified MeetingPlace-supported endpoints are registered to this Cisco Unified Communications Manager, then we recommend that you choose one of the following to prevent conference calls from being disrupted by music whenever a user places a call on hold:

  • Default value of <None>.
  • A Media Resource Group List that does not contain music on hold resources.

Note: See Configuring Cisco Unified Communications Manager: Music On Hold .

Media Termination Point Required

Uncheck this check box.

Server 1 IP Address/Host Name

Identify the target server, specifically:

  • If you are configuring Cisco Unified Communications Manager 4.x or 5.x, specify the Cisco Unified Communications Manager 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.
  • If you are configuring Cisco Unified Communications Manager Release 6.1 (or a later release), specify the Cisco Unified Communications Manager 4.x or 5.x server.


8. Configure all other required fields appropriately for your current deployment.

If you configured a Calling Search Space to block unwanted dial-out calls, apply the Calling Search Space accordingly to the SIP trunk.
Tip: For field descriptions, click Help > This Page.

9. Click Save.

10. Repeat this task so that both of the following servers are configured with SIP trunks that point to each other:

  • Cisco Unified Communications Manager 4.x or 5.x
  • Cisco Unified Communications Manager 6.1 or a later release


What to Do Next

Proceed to Configuring Cisco Unified Communications Manager 4.x or 5.x: Route Patterns.




Configuring Cisco Unified Communications Manager 4.x or 5.x: Route Patterns

Use this procedure to configure route patterns to enable Cisco Unified Communications Manager 4.x or 5.x to route calls that are placed to Cisco Unified MeetingPlace phone numbers. The route patterns associate the Cisco Unified MeetingPlace phone numbers with one of the following, depending on your deployment:

  • Inter-cluster trunk to the Cisco Unified Communications Manager Release 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace
  • (Cisco Unified Communications Manager 5.x only) SIP trunk to the Cisco Unified Communications Manager Release 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace


Before You Begin
  • You perform this task in the Cisco Unified Communications Manager Administration pages. Because the pages and menus vary by release, you should check the Cisco Unified Communications Manager Administration online help for step-by-step instructions that are specific to your release.


Procedure
  1. Go to http://<ccm-server>/ccmadmin/main.asp, where <ccm-server> is the fully-qualified domain name or IP address of the Cisco Unified Communications Manager server.
  2. Log in with your Cisco Unified Communications Manager administrator username and password.
  3. Click Call Routing > Route/Hunt > Route Pattern.
  4. Click Add New.
  5. Configure the fields described in Table: Fields for Adding a Route Pattern in Cisco Unified Communications Manager 4.x or 5.x.


Table: Fields for Adding a Route Pattern in Cisco Unified Communications Manager 4.x or 5.x
Field Action

Route Pattern

Enter the Cisco Unified MeetingPlace phone number.


Requirements:

  • This number must not conflict with any other route pattern defined in this Cisco Unified Communications Manager cluster.
  • Do not enter any spaces in this field.

Gateway/Route List

Select the Device Name of one of the following, depending on your deployment:

  • Inter-cluster trunk to the Cisco Unified Communications Manager Release 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.
  • (Cisco Unified Communications Manager 5.x only) SIP trunk to the Cisco Unified Communications Manager Release 6.1 (or a later release) server that provides front-end signaling for Cisco Unified MeetingPlace.

Call Classification

Select OffNet.


6. Configure all other required fields appropriately for your current deployment.

Tip: For field descriptions, click Help > This Page.

7. Click Save.

8. Click OK to any pop-up dialog box messages that you see.

9. Repeat this procedure as necessary to route calls to each access phone number and DID number for your Cisco Unified MeetingPlace system.


Related Topics


What to Do Next

Proceed to Verifying the Call-Control Configuration.




Verifying the Call-Control Configuration

Procedure
  1. Call one of the Cisco Unified MeetingPlace access phone numbers configured on the Usage Configuration Page of the Administration Center.
  2. Verify that you hear the Cisco Unified MeetingPlace voice prompts.


Troubleshooting Tips

See Troubleshooting Telephone Issues for Cisco Unified MeetingPlace.


Related Topics


What To Do Next

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