Cisco Unified MeetingPlace, Release 6.x -- Localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0

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[[Cisco Unified MeetingPlace, Release 6.x -- Cisco Unified MeetingPlace Audio Server, Release 6.x|Cisco Unified MeetingPlace Audio Server]]     
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This document provides procedures for localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0 and includes the following sections:
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This page provides procedures for localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0 and includes the following sections:
* [[Cisco Unified MeetingPlace, Release 6.x -- Localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0#Information About Localizing Cisco Unified MeetingPlace Audio Server|Information About Localizing Cisco Unified MeetingPlace Audio Server]]
* [[Cisco Unified MeetingPlace, Release 6.x -- Localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0#Information About Localizing Cisco Unified MeetingPlace Audio Server|Information About Localizing Cisco Unified MeetingPlace Audio Server]]
* [[Cisco Unified MeetingPlace, Release 6.x -- Localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0#How to Localize Cisco Unified MeetingPlace Audio Server|How to Localize Cisco Unified MeetingPlace Audio Server]]
* [[Cisco Unified MeetingPlace, Release 6.x -- Localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0#How to Localize Cisco Unified MeetingPlace Audio Server|How to Localize Cisco Unified MeetingPlace Audio Server]]

Revision as of 19:26, 31 January 2008

Cisco Unified MeetingPlace, Release 6.x > Cisco Unified MeetingPlace Audio Server



This page provides procedures for localizing Cisco Unified MeetingPlace Audio Server Release 5.4 and Release 6.0 and includes the following sections:


Contents

Information About Localizing Cisco Unified MeetingPlace Audio Server

Cisco Unified MeetingPlace Audio Server supports localization in several languages; you can install up to four different languages on the Cisco Unified MeetingPlace Audio Server system-the default language, U.S. English-plus three of the following languages available in the Cisco Unified MeetingPlace 5.3 language pack:

  • Canadian French
  • Japanese
  • UK English
  • German
  • French
  • Portuguese (Brazil)
  • Spanish (Americas)


After installing the language, you can configure the port to play voice prompts in any language that you installed.


For information about configuring ports, see About Managing Ports.


Profiled users can also set language preferences for each meeting and can invoke these preferences by entering their profile ID at the default prompt. To accommodate guest callers, the welcome greeting offers callers a choice to use any one of the installed languages.


For information about profiled users, see About Profiles.


The following sections provide information about how the Cisco Unified MeetingPlace Audio Server system determines which language prompts to play to callers:


Configuration Precedence

Cisco Unified MeetingPlace Audio Server supports the simultaneous use of up to four languages. Because language preferences are specified in user profile settings, in meeting preferences, and in port configurations, the Cisco Unified MeetingPlace Audio Server system uses the following configuration precedence to determine which language prompts to play to callers:

  1. Meeting preference
  2. User Profile setting
  3. Port configuration
  4. Default (U.S. English)


Configuration Precedence Examples

The following example shows how the Cisco Unified MeetingPlace Audio Server system determines which language a caller hears when entering a meeting:


System Configurations
  • The default language is U.S. English.
  • Ports are configured for Japanese.
  • A U.S. English user has a profile that is set to use U.S. English.
  • A meeting is scheduled by a Canadian French user who has set the meeting default language to French.


System Behavior
  1. When the U.S. English user calls to attend the scheduled meeting, the prompts play first in Japanese.
  2. The caller then hears the prompt "To select English, press 5" in U.S. English and the prompt "To select French, press 6" in Canadian French.
  3. The caller enters the profile ID, and the prompt language immediately changes to U.S. English.
  4. The caller enters the meeting ID and continues to hear U.S. English prompts until joining the meeting.
  5. While the caller is in the meeting, prompts play to all meeting participants in Canadian French; however, prompts play only to this caller-when the caller presses the # key, for example-in U.S. English.


Language Preferences

Within the configuration precedence, the following types of language preferences affect which languages callers hear and when they hear them:


Port-Group Level Language Preferences

  • U.S. English is the default language and is considered an installed language.
  • If you do not configure the port group to use a specific language, U.S. English plays.
  • If you install UK English, the Cisco Unified MeetingPlace Audio Server system does not offer U.S. English.
    • For example, if you install a total of three languages (U.S. English, UK English, and Japanese) and you configure the ports to play Japanese, the welcome prompt offers only UK English and Japanese.


Meeting-Level Language Preferences

  • The meeting language defaults to the profile language of the meeting scheduler unless another language is specified in the caller's user profile.
  • If the caller selects Attend a Meeting or MeetingNotes access, the voice prompts proceed in the port language until the caller enters the meeting.
  • If the caller selects Profile access, the prompts change to the profile language selection after the caller logs in.
  • If the caller selects a language, the caller hears the language access prompts again in the selected language.
  • Prompts that play to all participants in the meeting play in the meeting-language setting; prompts that play to individuals play in the user-profile language setting.
  • Prompts that play when dialing out to a guest participant are determined by the profile setting for the guest.


User-Profile Level Language Preferences

  • Callers can only change their user profile language preferences through the MeetingTime client.
  • Callers can only choose a language before attending a meeting. After the caller chooses Attend a Meeting, the user-profile language plays; before the caller chooses Attends a Meeting, the default language plays.


Examples of Language Preferences

The following examples shows how language preferences affect the outcome of system, meeting, and user-level preference selections:


Three-Language System With Unconfigured Port Using the Default Language Example

The welcome greeting plays, and the caller is offered the following selections:

  • "Welcome to MeetingPlace" in U.S. English
  • "To select English, press 1" in U.S. English
  • "To select Japanese, press 2" in Japanese
  • "To select French, press 3" in Canadian French


The caller selects 2, and the following prompts play in Japanese:

  • "To attend a meeting, press 1"
  • "To access your profile, press 2"
  • "To access MeetingNotes, press 3"
  • "To hear MeetingPlace overview, press 9"
  • "To reach assistance, press 0"


Three-Language System With Ports Configured for Japanese Example

The welcome greeting plays, and the caller is offered the following selections:

  • "Welcome to MeetingPlace" in Japanese
  • "To attend a meeting, press 1" in Japanese
  • "To access your profile, press 2" in Japanese
  • "To access MeetingNotes, press 3" in Japanese
  • "To select English, press 5" in English
  • "To select French, press 6" in Canadian French
  • "To hear MeetingPlace overview, press 9" in Japanese
  • "To reach assistance, press 0"in Japanese


The caller selects 5, and the following prompts play in U.S. English:

  • "To attend a meeting, press 1"
  • "To access your profile, press 2"
  • "To access MeetingNotes, press 3"
  • "To hear MeetingPlace overview, press 9"
  • "To reach assistance, press 0"


How to Localize Cisco Unified MeetingPlace Audio Server

To localize Cisco Unified MeetingPlace Audio Server, perform the following tasks in this order:


Obtaining a Cisco Unified MeetingPlace Language Pack

Cisco Unified MeetingPlace Audio Server Releases 6.0 and 5.4 use the Cisco Unified MeetingPlace 5.3 language pack for localization.


To obtain a Cisco Unified MeetingPlace Release 5.3 language pack, perform the following steps:


  1. Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
  2. Under the Cisco MeetingPlace product, click MeetingPlace Server.
  3. Click MP53LANG.iso and follow the instructions to download the file.
  4. By using any commercially available CD-ROM burner program, burn the .iso file to a CD.
  5. After burning the CD, ensure that the following directory structure was created:
    \UPDATE\53BRPOR
    \53CDNFR
    \53FRENCH
    \53GERMAN
    \53JAPAN
    \53LATSPN
    \53NEWUKENG
    \53NEWUSENG
    Note: UPDATE must be the top directory on the CD.


If you do not see this structure, contact Cisco Network Consulting Engineering (NCE) for assistance.


Installing the Cisco Unified MeetingPlace Language Pack

To install languages on Cisco Unified MeetingPlace Release 5.4 or Release 6.0, perform the following steps:


  1. Insert the Cisco Unified MeetingPlace language pack CD into the CD-ROM drive on the Cisco Unified MeetingPlace server.
  2. Log in to the Cisco Unified MeetingPlace Command Line Interface (CLI) at technician level.
  3. To shut down the server, enter down.
  4. After the server is down, enter update.
  5. When prompted, specify that the update is from a CD.
  6. Verify that you are installing Cisco Unified MeetingPlace languages and follow the instructions on the screen to continue with the language installation.


When the process is finished, the server restarts, and the Cisco Unified MeetingPlace Audio Server system is available.


Language Pack Installation Example

The following is sample output from a Cisco Unified MeetingPlace 5.3 language pack installation:

servername:tech$ update

Update is from

1) CD

2) Diskette

3) Remote File

4) Local File

q) (Quit Update)

Enter choice: 1

Please insert the update CD in the drive, then

wait for the drive to be quiet before continuing.

Press <ENTER> to continue or <CONTROL-C> to abort.

CD mounted OK; checking for update sets...

There is more than one update set on this CD.

Please pick the desired set from the following list:

1) 5.3 Brazilian Portuguese Prompts

2) 5.3 Canadian French Prompts

3) 5.3 French Prompts

4) 5.3 German Prompts

5) 5.3 Japanese Prompts

6) 5.3 Latin Spanish Prompts

7) 5.3 British English Prompts (Unity)

8) 5.3 American English Prompts (Unity)

q) Quit

Enter choice:


Verifying Cisco Unified MeetingPlace Language Pack Installation

To verify that the languages are installed properly, perform the following tasks:


  1. Verify that the prompt plays in the language that you specified in the port or port group configuration.
  2. Verify that the language is available to users setting up profiles by performing the following steps:
    1. Set up one user profile for each installed language.
    2. Log in through each profile and verify that the correct languages are played.
  3. Verify that the language is available to users setting up a meeting by performing the following steps:
    1. Schedule a meeting in each language.
    2. Join the meeting and verify that the correct languages are played.

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