Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software

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(CSCsz83651, added note: Do not install MeetingTime on a Web Server due to performance constraints and CSA restrictions.)
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[[Cisco Unified MeetingPlace, Release 6.x]]    >   
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[[Cisco Unified MeetingPlace, Release 6.x -- Cisco Unified MeetingPlace Audio Server, Release 6.x|Cisco Unified MeetingPlace Audio Server]]   
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Installing Cisco Unified MeetingPlace Audio Server Release 6.0 for the First Time|Installing Cisco Unified MeetingPlace Audio Server Release 6.0 for the First Time]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Installing or Upgrading to Cisco Unified MeetingPlace MeetingTime Release 6.0|Installing or Upgrading to Cisco Unified MeetingPlace MeetingTime Release 6.0]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to a Maintenance Release of Cisco Unified MeetingPlace Release 6.0|Upgrading to a Maintenance Release of Cisco Unified MeetingPlace Release 6.0]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Primary and Shadow Server Requirements|Primary and Shadow Server Requirements]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to Cisco Unified MeetingPlace Release 6.0|Upgrading to Cisco Unified MeetingPlace Release 6.0]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Migration Task List for Cisco Unified MeetingPlace Release 6.0|Migration Task List for Cisco Unified MeetingPlace Release 6.0]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Task List for Migrating an SMA-1S Web Conferencing Deployment|Task List for Migrating an SMA-1S Web Conferencing Deployment]]
 
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* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Task List for Migrating an SMA-2S Web Conferencing Deployment|Task List for Migrating an SMA-2S Web Conferencing Deployment]]
 
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Cisco Systems ships new Cisco Unified MeetingPlace Audio Server systems with Audio Server software Release 6.0 already installed.
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Audio Server software Release 6.0 is pre-installed on new Cisco Unified MeetingPlace Audio Server systems.
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For instructions on installing the hardware, refer to the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace Audio Server Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
 
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== Installing or Upgrading to Cisco Unified MeetingPlace MeetingTime Release 6.0 ==
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== Installing or Upgrading to Cisco Unified MeetingPlace MeetingTime Release 6.0 ==
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Use the following procedure to download and decompress the MeetingTime Release 6.0 software from an .iso file so that you can use the installer.
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For more information about MeetingTime, see [[Cisco Unified MeetingPlace, Release 6.x -- Deploying and Using MeetingTime|Deploying and Using MeetingTime]].
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Use the following procedure to download and decompress the MeetingTime Release 6.0 software from an .iso file.
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'''NOTE:''' Do not install MeetingTime on a Web Server due to performance constraints and CSA restrictions.
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# Using any commercially available CD-ROM burner program, burn the ISO image onto a CD. Do not exceed a speed of 8x when burning the image onto the CD.  
# Using any commercially available CD-ROM burner program, burn the ISO image onto a CD. Do not exceed a speed of 8x when burning the image onto the CD.  
# Confirm that the file '''SetupMeetingTime<version>.exe''' was created (on the local disk or optional CD-ROM).   
# Confirm that the file '''SetupMeetingTime<version>.exe''' was created (on the local disk or optional CD-ROM).   
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#: If you do not see the file, contact Cisco Network Consulting Engineering (NCE) for assistance.
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# Run the installer, or copy the contents of the CD to a shared network folder and then run the installer from that location. 
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If you do not see the file, contact Cisco Network Consulting Engineering (NCE) for assistance.
 
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== Upgrading the Audio Server Software to Release 6.0 ==
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For instructions on installing and upgrading MeetingTime, refer to the "Installing MeetingTime" appendix of the ''Administration Guide for Cisco Unified MeetingPlace'' ''Audio Server'' ''Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_maintenance_guides_list.html.
 
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If you already have the Cisco Unified MeetingPlace Audio Server hardware and are using Cisco Unified MeetingPlace Audio Server Release 5.3 or 5.4 software, you must upgrade the Cisco Unified MeetingPlace Audio Server software yourself if you want to use Release 6.0.
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== Upgrading to a Maintenance Release of Cisco Unified MeetingPlace Release 6.0 ==
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'''Note: ''' A Cisco Unified MeetingPlace Audio Server system running Audio Server Release 5.2 cannot upgrade directly to Release 6.0. You must first upgrade to Audio Server Release 5.4. Then you can upgrade to Audio Server Release 6.0.
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Cisco Unified MeetingPlace Release 6.0.1.11 is also known as Cisco Unified MeetingPlace Release 6.0 maintenance release 1 (MR1).
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===== To Obtain the Software to Upgrade to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release  =====  
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When upgrading from Cisco Unified MeetingPlace Release 6.0 to a patch release, the maintenance release can be treated as a patch and can be installed using the patch installation procedure.
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===== Before You Begin =====
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Cisco Unified MeetingPlace Audio Server Release 6.0 must be installed on your system before applying the Cisco Unified MeetingPlace Audio Server Release 6.0 MR1 patch to your audio server.
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===== Procedure =====
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# Go to the Cisco Software Center web site at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
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# Download the file for Cisco Unified MeetingPlace Release 6.0 MR1 .
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# Follow the patch installer procedure at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021d43a.shtml.
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== Primary and Shadow Server Requirements ==
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When updating the Cisco Unified MeetingPlace Audio Server for major, minor, and maintenance releases, if the system has a shadow server, then the shadow server must also be updated before it can connect to the primary server.
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For example:
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* If you move from Release 5.4.1.5 to Release 6.0.1.11, you must update the shadow server.
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* If you move from Release 6.0.0.25 to Release 6.0.1.11, you must update the shadow server.
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* If you move from Release 6.0.0.24 to Release 6.0.0.25, you do not have to update the shadow server, but it is recommended.
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== Upgrading to Cisco Unified MeetingPlace Release 6.0 ==
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'''Caution! ''' With Cisco Unified MeetingPlace Release 6.0, all Cisco Unified MeetingPlace integration components must be installed on an MCS server running a Microsoft Windows Server 2003-based Cisco MCS operating system. Changing the operating system from the Windows 2000 Server-based version to the Windows 2003-based version requires a new installation. Cisco does not support upgrading the operating system from the Windows 2000-based version to the Windows 2003-based version. The migration process is complex, so it is imperative that you follow the documentation carefully.
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Whether you choose to install new MCS servers or you use existing MCS servers, you must back up customer-specific application data if you want to migrate the data to the server after the installation of the Windows 2003-based version of the operating system.
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After the migration, attachments and audio recordings from previous meetings that were backed up and restored by using the Cisco Unified MeetingPlace Web Conferencing Backup/Restore Wizard will be available on the migrated Web Conferencing server; however, synchronized audio/web recordings will not be available for playback on the Release 6.0 server. If users need to access these recordings, you must retain the original pre-6.0 Web Conferencing server. Therefore, before doing the migration, you must choose one of the following three approaches for the Web Conferencing migration:
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===== Replace the pre-6.0 Web Conferencing server with the 6.0 version (either by using the same hardware or by replacing the hardware and decommissioning the old hardware during the migration) =====
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* Users will be able to access existing attachments and audio recordings on the 6.0 server, but will no longer have access to existing synchronized audio/web recordings.
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* If you are replacing the hardware, we recommend that you use the DNS host name of the original server on the new hardware. Keeping the same name allows you to migrate the configuration settings and customizations seamlessly. Also, in some deployments, users launch a web-sharing session by clicking a URL on a meeting that was previously scheduled. By preserving the DNS host name you ensure that those URLs function as before.
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* Do the tasks in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Migration Task List for Cisco Unified MeetingPlace Release 6.0|Migration Task List for Cisco Unified MeetingPlace Release 6.0]] (or, if you have a Segmented Meeting Access deployment, do either the tasks in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Task List for Migrating an SMA-1S Web Conferencing Deployment|Task List for Migrating an SMA-1S Web Conferencing Deployment]] or [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Task List for Migrating an SMA-2S Web Conferencing Deployment|Task List for Migrating an SMA-2S Web Conferencing Deployment]], as applicable). If you are replacing the hardware, decommission the old hardware after backing up data on the original server.
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===== Build a new 6.0 Web Conferencing server; run the new server alongside the original server temporarily, and decommission the original server when users no longer need access to existing synchronized audio/web recordings =====
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* Users have access to synchronized audio/web recordings until they are purged or until you decommission the original server.
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* The new server does not use the IP address or host name of the original server.
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'''Caution! ''' The migration process for Cisco Unified MeetingPlace for Outlook, Cisco Unified MeetingPlace for Lotus Notes, Cisco Unified MeetingPlace SMTP E-Mail Gateway, Cisco Unified MeetingPlace H.323/SIP Gateway, and Cisco Unified MeetingPlace Directory Services requires that you restore the software on a machine with same IP address or host name used to back up data. If you choose this approach for a server on which any of these integrations are installed, you will have to do a new installation of the integration(s) on the server.
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* Do the tasks in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Migration Task List for Cisco Unified MeetingPlace Release 6.0|Migration Task List for Cisco Unified MeetingPlace Release 6.0]]. For this scenario, you do not need to run the Cisco Unified MeetingPlace Web Conferencing Backup/Restore wizard. You will manually migrate any customizations and configuration settings to the new 6.0 Web Conferencing server.
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* During the transition period, both Web Conferencing servers connect to and share the same Audio Server.
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* The 6.0 and original Web Conferencing servers cannot share a SQL Server database or shared storage location.
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===== Migrate the Web Conferencing files, settings, and host name to a new 6.0 server, but keep the original server running with a different hostname so users can access existing synchronized audio/web recordings =====
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* Users have access to synchronized audio/web recordings until they are purged from the original server.
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* Do the tasks in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Migration Task List for Cisco Unified MeetingPlace Release 6.0|Migration Task List for Cisco Unified MeetingPlace Release 6.0]]. For this scenario, after you run the Cisco Unified MeetingPlace Web Conferencing Backup/Restore Wizard, you will change the DNS host name of the original server, and use the original DNS host name when building the new 6.0 server.
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* Both Web Conferencing servers connect to and share the same Audio Server.
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* The 6.0 and original Web Conferencing servers cannot share a SQL Server database or shared storage location.
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* Since the existing synchronized web/audio recordings are tracked by the Audio Server, we recommend that you use MeetingTime to change the Days Until Meetings Stats Purged setting on the Audio Server to a sufficiently large number, and also increase the value of the Purge Meetings Held Before (Days) setting on the original Web Conferencing server. This will ensure that the existing recordings are available to users for as long as the original and new servers are running side-by-side.
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</A>
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Use the following task list to do the applicable tasks for your deployment in the correct order.
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== Migration Task List for Cisco Unified MeetingPlace Release 6.0 ==
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'''Caution! ''' The migration process is complex, so it is imperative that you follow the documentation carefully.
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'''Note: ''' Migrating to Release 6.0 by using Terminal Services is not supported.
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# If you have not already chosen your approach for the Web Conferencing migration, do so now. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to Cisco Unified MeetingPlace Release 6.0|Upgrading to Cisco Unified MeetingPlace Release 6.0]].
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# Upgrade Audio Server. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release|Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release]].
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# Verify that your Cisco MCS server model is supported for use by Release 6.0 components by checking the ''System Requirements for Cisco Unified MeetingPlace'' <span style="font-style: italic">Release 6.0</span>. The document is available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html. If your server hardware is no longer supported, you must upgrade to new MCS hardware.
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#: '''Note: ''' Cisco MCS models 7835H-3.0-IPC1, 7835I-3.0-IPC1, and 7845H-3.0-IPC1 (and equivalent third-party models) are no longer supported.
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# Back up customer-specific application data. If you are migrating to a new server or if you are installing a new operating system on an existing server, you must back up customer-specific data that will be restored after the installation of Windows 2003.
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: Follow the backup procedures for the following components as applicable to your deployment:
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## Cisco Unified MeetingPlace Network Backup Gateway-Back up all files in the backup directory. This location can vary based on customer configuration. The following registry setting stores the directory location: HKLM/Software/Latitude/MeetingPlace Backup/MPBackup_Dir
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## Cisco Unified MeetingPlace H.323/SIP Gateway-Back up the following files from the C:\Latitude\MeetingPlace IP Gateway directory: config-ras.val, config.val, and dialgroups.txt. If it exists, back up rvtele.ini from <WINDOWS>\system32.
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## Cisco Unified MeetingPlace Directory Services-Back up modified files in C:\Program Files\Cisco Systems\MeetingPlace Directory Services\config\.
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## Cisco Unified MeetingPlace SMTP E-Mail Gateway-Back up customized notification templates (.tpl files) in C:\Program Files\Cisco Systems\MeetingPlace E-mail Gateway\.
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## Cisco Unified MeetingPlace for Outlook-Back up customized files in C:\Program Files\Cisco Systems\MPWeb\mpoutlook (mpmessage.rtf, mpMsgRsvl.rtf, and mpMsgVideoNot.rtf) and in each language sub-folder. Also, back up customized files in C:\Program Files\Cisco Systems\Shared Components\MeetingPlace Notification Gateway\ (NotifySchedule.tpl, NotifyScheduleVideo.tpl, NotifyReSchedule.tpl, NotifyReScheduleVideo.tpl, NotifyCancel.tpl, NotifyNoShow.tpl, and NotifyRenewRecur.tpl) and each language sub-folder. Note the Windows domain that the server is joined to, and the Windows administrator account and password that was created for the default Microsoft Outlook mailbox on the server.
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## Cisco Unified MeetingPlace for Lotus Notes-Back up the user.id file (the default location for this file is C:\Program Files\Lotus\Notes\Data) and the notification.tpl file (the default location for this file is C:\Program Files\Cisco Systems\Cisco MeetingPlace for Notes).
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## Cisco Unified MeetingPlace Video Administration-Follow the backup procedures in the "Video Administration Backup and Restore Procedures" chapter of the ''Administration Guide for Cisco Unified MeetingPlace Video Integration Release 5.4'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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## Cisco Unified MeetingPlace Video Integration-Back up any custom SSL certificates.
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## Cisco Unified MeetingPlace Gateway SIM-The Gateway SIM is backed up and installed with Cisco Unified MeetingPlace Web Conferencing. From your system tray, right-click the Cisco Unified MeetingPlace (orange door) icon, click Properties, and note the hostname, FQDN or IP address of the Audio Server as it appears in the box in the lower left corner. You will need to enter this information exactly as it appears here when reinstalling Web Conferencing.
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#: '''Note: ''' Cisco Unified MeetingPlace for Jabber is not installed on an MCS server, and there is no customer-specific data to back up.
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# Back up customer specific data on the Cisco Unified MeetingPlace Web Conferencing server(s), if applicable, depending on the decision you made about retaining user access to existing synchronized audio/web recordings.
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: Follow the backup procedures for the following situations as applicable to your deployment:
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## Manually back up Web Conferencing in case you need to revert to the previous release (5.3 or 5.4). This task is optional, but strongly recommended. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Manually Backing Up Web Conferencing|Manually Backing Up Web Conferencing]].
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## Run the Cisco Unified MeetingPlace Web Conferencing Backup Wizard to generate an executable that migrates configuration settings and meeting information from Web Conferencing release 5.3 or 5.4 to release 6.0 on the Windows 2003 operating system. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard|Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard]].
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## If your deployment includes a shared external database (in other words, the database is not installed on a Web Conferencing server), and you did not already back up the database as part of the manual backup in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#5.|5.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#a|a]], back up the external database. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up a Shared External Database|Backing Up a Shared External Database]].
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## If your deployment includes shared or external storage (in other words, multiple Web Conferencing servers store MeetingNotes in a single location, or MeetingNotes are stored in an external storage location), back up the storage location. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Shared or External Storage|Backing Up Shared or External Storage]].
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# ''If you are replacing the original Web Conferencing server with new server hardware and not retaining user access to synchronized audio/web recordings:'' Decommission the original Web Conferencing server.
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# ''If you are migrating the Web Conferencing files, settings, and host name to a new 6.0 server and retaining user access to synchronized audio/web recordings:'' Change the DNS host name of the original server to something other than its original name.
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# Install Windows 2003 on the MCS server(s). Do the procedures described in the "Installing the Operating System on the Cisco MCS Server" and "Configuring Network Settings on the Cisco MCS Server" sections in the "Installing Web Conferencing" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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# Review the latest supported version combinations of Audio Server version 6.0 and the other Cisco Unified MeetingPlace components. Refer to the ''Compatibility Matrix: Cisco Unified MeetingPlace Components'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_device_support_tables_list.html.
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# Restore the Web Conferencing data you backed up, if applicable, and install Web Conferencing:
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## Run the restore executable for Web Conferencing. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Web Conferencing|Restoring Web Conferencing]].
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## If your deployment includes a shared external database, restore the database. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring a Shared External Database|Restoring a Shared External Database]].
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## If your deployment includes remote shared storage, restore the shared storage location. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Shared External Storage|Restoring Shared External Storage]].
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## Install Web Conferencing 6.0. (If you have a cluster of Web Conferencing servers, do this task on each server.) Follow the procedures described in the "Installing Web Conferencing" chapter of ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing</span>'' Release 6.x'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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##: '''Note: ''' If you use the restore executable to restore Web Conferencing data, enter the exact Audio Server value that you noted in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#i|i]] for the Hostname of MeetingPlace Server parameter when installing Web Conferencing 6.0.
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## If the server was restored from a backup done on a member of a Web Conferencing cluster, configure the shared storage authentication information. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Configuring Shared Storage Authentication Settings|Configuring Shared Storage Authentication Settings]].
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## If a standalone server is restored from a backup that previously had shared storage configured, or if you would like to configure shared storage on a server that did not previously have it configured, see the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Configuring Shared Storage|Configuring Shared Storage]].
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# ''If you are running the new 6.0 Web Conferencing server alongside the original server temporarily:''
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** Manually migrate the customizations and configuration settings on the original Web Conferencing server to the new server.
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** Inform your users that the original server will be decommissioned after a certain date and that they should schedule new meetings on the new server moving forward. They will still be able to access previously scheduled meetings and recordings on the original server.
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# ''If you are migrating the Web Conferencing files, settings, and host name to a new 6.0 server and retaining user access to synchronized audio/web recordings: ''<span style="font-style: normal">In order for users to access existing synchronized audio/web recordings, we recommend that you create a custom URL on the Welcome page of the new 6.0 server, directing users to the original server for these recordings. (For example, "Click here to access your previously recorded meetings.") Refer to the "About Cisco Unified MeetingPlace Web Conferencing Templates" section in the "Configuring Cisco Unified MeetingPlace Web Conferencing" chapter of the </span>''Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.0 ''<span style="font-style: normal">at </span><span style="font-style: italic">http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html</span><span style="font-style: normal">.</span>
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# Install and restore Network Backup Gateway, if applicable:
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## To install Network Backup Gateway, refer to the "Installing and Configuring Cisco Unified MeetingPlace Network Backup Gateway" chapter of the <span style="font-style: italic">Administrator's Guide for Cisco MeetingPlace Network Backup Gateway Release 5.2 and Release 5.3 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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## Restore the Cisco Unified MeetingPlace Network Backup Gateway files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#a|a]].
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# Install and restore H.323/SIP Gateway, if applicable:
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## To install the H.323/SIP Gateway, refer to the "Installing Cisco Unified MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1" chapter of the <span style="font-style: italic">Administrator's Guide for Cisco MeetingPlace H.323/SIP IP Gateway Software Release 5.2.1 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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## Restore the files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#b|b]].
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# Install and restore Directory Services, if applicable:
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## To install Directory Services, refer to the "Installing Cisco Unified MeetingPlace Directory Services" chapter of the <span style="font-style: italic">Administration Guide for Cisco Unified MeetingPlace Directory Services Release 5.4 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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## Restore the files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#c|c]].
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# Install and restore SMTP E-Mail Gateway, if applicable:
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## To install SMTP E-Mail Gateway, refer to the "Installing Cisco Unified MeetingPlace SMTP E-Mail Gateway" chapter of the <span style="font-style: italic">Administration Guide for Cisco Unified MeetingPlace SMTP E-Mail Gateway Release 5.4 </span>at<span style="font-style: italic"> </span><span style="font-style: normal">http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html</span>.
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## Restore the files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#d|d]].
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# Install and restore Cisco Unified MeetingPlace for Outlook, if applicable. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Installing and Restoring Cisco Unified MeetingPlace for Outlook|Installing and Restoring Cisco Unified MeetingPlace for Outlook]].
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# Install and restore Cisco Unified MeetingPlace for Lotus Notes, if applicable. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Installing and Restoring Cisco Unified MeetingPlace for Lotus Notes|Installing and Restoring Cisco Unified MeetingPlace for Lotus Notes]].
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# Install and restore Video Administration, if applicable:
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## To install Video Administration, refer to the "Installing Video Administration for Cisco Unified MeetingPlace" chapter of the ''Administration Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Video Integration Release 5.4 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
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## Restore the files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#g|g]]. Refer to the "Video Administration Backup and Restore Procedures" chapter of the ''Administration Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Video Integration Release 5.4 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# Install and restore Cisco Unified MeetingPlace Video Integration, if applicable:
+
-
## To install Video Integration, refer to the "Installing Cisco Unified MeetingPlace Video Integration" chapter of the ''Administration Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Video Integration Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
## If applicable, restore the SSL certificates that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#g|g]] and configure the new installation to use the restored SSL certificates.
+
-
# Upgrade Cisco Unified MeetingPlace for Jabber, if applicable. Refer to the "Installing or Upgrading Cisco Unified MeetingPlace for Jabber" chapter of the ''Installation and Administration Guide for Cisco Unified MeetingPlace for Jabber Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
 
+
-
 
+
-
=== Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release ===
+
You must first download the Audio Server software and make a CD from which the Cisco Unified MeetingPlace 8100 series server can upgrade the software.
You must first download the Audio Server software and make a CD from which the Cisco Unified MeetingPlace 8100 series server can upgrade the software.
-
 
-
 
-
===== Procedure =====
 
Line 208: Line 57:
-
For instructions on upgrading a Cisco Unified MeetingPlace 8100 series Audio Server, refer to the "Upgrading the Cisco Unified MeetingPlace Audio Server Software" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace'' ''Audio Server Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
 
-
=== Updating the Number of Full Web Conferencing Ports Configured on the Audio Server ===
+
===== To Upgrade the Cisco Unified MeetingPlace Audio Server Software =====
 +
<br>
-
In previous releases, the Full Web Conferencing Ports value on the Audio Server was set to either 0 (no Web Conferencing licensed) or 1 (Web Conferencing licensed). When you upgrade the Audio Server to Release 6.0, you must manually update the number of Full Web Conferencing Ports to match the number of licensed Web Conferencing ports for your deployment.
+
'''Caution! ''' During the software upgrade, do not try to stop the upgrade or restart the Cisco Unified MeetingPlace Audio Server system. This can have very serious effects on the Cisco Unified MeetingPlace Audio Server system data and program integrity.
-
===== Procedure =====
 
 +
# Insert the upgrade CD-ROM into the CD-ROM drive.
 +
#: '''Note: ''' If you are upgrading the software from a remote location, have someone at the site insert the CD-ROM for you.
 +
# If you are upgrading the software from a remote location, dial in to Cisco Unified MeetingPlace by using the modem.
 +
# Telnet as a technician to the Cisco Unified MeetingPlace system.
 +
# Enter the default username and the default password. If you have changed the default password, use the new password.
 +
#: '''Note: ''' The default username is admin, and the default password is cisco.
 +
# Shut down the Cisco Unified MeetingPlace Audio Server software by entering ''' down '''.
 +
# Note the current time.
 +
# Save the session capture to your desktop with the filename ''' upgrade.txt '''. If something unexpected occurs during the update process, Cisco TAC will need this log.
 +
#: We strongly recommend that you capture the upgrade session to a log file.
 +
# Begin the software upgrade process by entering ''' update '''.
 +
# Enter ''' 1 ''' when the Cisco Unified MeetingPlace system displays a menu of upgrade sources. The update is from a CD-ROM. For example:
 +
#: <tt> meetingplace:tech$ update </tt>
 +
#: <tt> Update is from </tt>
 +
#: <tt>        1) CD </tt>
 +
#: <tt>        2) Diskette </tt>
 +
#: <tt>        3) Remote File </tt>
 +
#: <tt>        4) Local File </tt>
 +
#: <tt>        q) (Quit Update) </tt>
 +
#: <tt> Enter choice: </tt>
 +
# When the drive is quiet and you are ready to install the software, press ''' Enter'''. This takes about a minute. The Cisco Unified MeetingPlace system checks the CD-ROM drive for update file sets.
 +
# When you are asked to confirm the update set, enter ''' y '''. This starts the software upgrade. The Cisco Unified MeetingPlace Audio Server system reads the CD-ROM for approximately 3 minutes.
 +
# Continue the upgrade by pressing ''' Enter '''.
 +
#: '''Note: ''' If the following message appears:
 +
#::: <tt> A disk backup appears to be active... </tt>
 +
#::: <tt>You may restart the system to stop it. </tt>
 +
#::: restart the Cisco Unified MeetingPlace Audio Server system by entering ''' restart disable '''.
 +
#::: After the Cisco Unified MeetingPlace Audio Server system comes back up, dial in to the Cisco Unified MeetingPlace Audio Server system, log in as a technician, and resume this procedure with Step 6.
 +
#: Phase 1 of the software upgrade starts. This is when the Cisco Unified MeetingPlace Audio Server software is upgraded. During this phase, entering Ctrl-C stops the upgrade.
 +
#: After Phase 1 of the software upgrade is complete, the Cisco Unified MeetingPlace Audio Server system restarts and continues to Phase 2 of the software upgrade. Phase 2 is when the Cisco Unified MeetingPlace Audio Server database is upgraded. This portion of the upgrade can take several hours, depending on the size of the database. (Very large systems can take 30 to 40 hours.)  The logs may not reflect changes for several hours due to intensive system disk activity. Entering Ctrl-C has no affect on the system during this phase.
 +
#: When Phase 2 is complete, the modem connection terminates. After approximately 5 minutes, the Cisco Unified MeetingPlace Audio Server system comes back up and you can re-establish a modem connection.
 +
#: To view the upgrade status, enter ''' update status '''. The Cisco Unified MeetingPlace Audio Server system displays a message with the date and time of the last update. If you see the word "operating," then the Cisco Unified MeetingPlace Audio Server is operating normally and no update is currently in progress. If you see a date and time that are more than an hour old, then the update is probably not working. Contact Cisco TAC to determine what you should do next.
 +
#: To get a real-time status, enter ''' update trace '''.
 +
#: You can view example statuses by looking at the samples in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading the Audio Server Software: Sample Sessions|Upgrading the Audio Server Software: Sample Sessions ]]
 +
# Telnet to the Cisco Unified MeetingPlace Audio Server system either through the network or a modem connection.
 +
#: '''Note: ''' To restart the Cisco Unified MeetingPlace Audio Server system if it does not come up by itself, enter'''  '''''' restart enable '''.
 +
# Note the time when the upgrade is complete and when the Cisco Unified MeetingPlace Audio Server system restarts and is back online.
 +
# Close the log file and record its location for future use. 
 +
# Test your upgrade. See [[Cisco Unified MeetingPlace, Release 6.x -- Testing the Cisco Unified MeetingPlace Audio Server System Installation and Upgrade#Testing the Cisco Unified MeetingPlace Audio Server System Installation and Upgrade|Testing the Cisco Unified MeetingPlace Audio Server System Installation and Upgrade]].
 +
# If you have a shadow server, upgrade the software on that server also.
 +
# If your system includes Cisco Unified MeetingPlace Web Conferencing, continue with [[Cisco Unified MeetingPlace, Release 6.x -- Upgrading to Cisco Unified MeetingPlace Release 6.0|Upgrading to Cisco Unified MeetingPlace Release 6.0]]
-
# Open MeetingTime.
 
-
# Click '''Administration''' > '''Configure'''.
 
-
# In the Views box, under System Configuration, click '''Server Configuration'''.
 
-
# Click '''Query'''.
 
-
# Check the value for Full Web Conferencing Ports. If it does not match the number of licensed ports for your deployment, click on the value, change it, and click '''OK'''. Then click '''Save Changes'''.
 
-
=== Manually Backing Up Web Conferencing ===
+
== Upgrading the Audio Server Software: Sample Sessions ==  
-
Before you upgrade any existing Cisco Unified MeetingPlace Web Conferencing installation, you must back up critical application files. The backup files enable you to revert to your previous environment if the upgrade or installation fails.
+
Use the following sections as a reference when you are upgrading the software so that you will know how far in the process you are:
 +
* [[Cisco Unified MeetingPlace, Release 6.x -- Viewing the Remote Upgrade for a Sample Session Without a Disk Backup#Viewing the Remote Upgrade for a Sample Session Without a Disk Backup|Viewing the Remote Upgrade for a Sample Session Without a Disk Backup]]
 +
* [[Cisco Unified MeetingPlace, Release 6.x -- Viewing the Upgrade Status for a Remote Upgrade Session#Viewing the Upgrade Status for a Remote Upgrade Session|Viewing the Upgrade Status for a Remote Upgrade Session]]
 +
* [[Cisco Unified MeetingPlace, Release 6.x -- Viewing the Real-Time Upgrade Status for a Remote Upgrade Session#Viewing the Real-Time Upgrade Status for a Remote Upgrade Session|Viewing the Real-Time Upgrade Status for a Remote Upgrade Session]]
 +
* [[Cisco Unified MeetingPlace, Release 6.x -- Viewing the Onsite Upgrade for a Sample Session Without a Disk Backup#Viewing the Onsite Upgrade for a Sample Session Without a Disk Backup|Viewing the Onsite Upgrade for a Sample Session Without a Disk Backup]]
-
The following backup tasks are required for all upgrade scenarios (full and patch upgrades):
 
-
* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up the MPWEB Database and MPWEB-Slave Database|Backing Up the MPWEB Database and MPWEB-Slave Database]]
 
-
* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Critical Web Conferencing Application Files|Backing Up Critical Web Conferencing Application Files]]
 
-
* [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Cisco Unified MeetingPlace Registry Information|Backing Up Cisco Unified MeetingPlace Registry Information]]
 
-
==== Backing Up the MPWEB Database and MPWEB-Slave Database ====
+
== Upgrading to a Maintenance Release of Cisco Unified MeetingPlace Release 6.0  ==
-
The procedure in this section uses Enterprise Manager to back up the databases. Back up the MPWEB database first, then the MPWEB-Slave database.
+
Cisco Unified MeetingPlace Audio Server Release 6.0.(1.11) is also known as Cisco Unified MeetingPlace Audio Server Release 6.0 maintenance release 1 (MR1).  Cisco Unified MeetingPlace Audio Server Release 6.0.(2.12) is also known as Cisco Unified MeetingPlace Release 6.0 maintenance release 2 (MR2).
-
To use osql commands, refer to the "Cisco Unified MeetingPlace Web Conferencing and SQL Server" appendix in the ''Configuration Guide for Cisco Unified MeetingPlace Web Conferencing Release 6.0 ''at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.
+
When upgrading from Cisco Unified MeetingPlace Audio Server Release 6.0 to a maintenance release, the maintenance release can be treated as a patch and can be installed using the patch installation procedure.
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Open Enterprise Manager.
+
-
# Expand the database folder.
+
-
# Right-click the database name-'''MPWEB''' or '''MPWEB-Slave'''-then choose '''All Tasks''' > '''Backup Database'''. 
+
-
 
+
-
 
+
-
The SQL Server Backup - MPWeb window appears.
+
-
# Specify the destination where the backup file will be created, then click '''OK''' to initiate the backup operation.
+
-
 
+
-
 
+
-
The Backup Progress window appears, then disappears when the backup process is complete.
+
-
# Repeat [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 1|Step 1]] through [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 4|Step 4]] to back up the MPWEB-Slave-#### database.
+
-
#: '''Note: ''' If you see multiple MPWEB-Slave databases, you have a load balancing cluster, in which multiple Web Conferencing servers work together to provide data conferencing load balancing. All members in the cluster share the same MPWEB database, but each member has its own MPWEB-Slave database. Back up all valid databases.
+
-
# Continue with the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Critical Web Conferencing Application Files|Backing Up Critical Web Conferencing Application Files]].
+
-
 
+
-
 
+
-
==== Backing Up Critical Web Conferencing Application Files ====
+
-
 
+
-
 
+
-
If you have a load-balancing cluster of Web Conferencing servers, do this procedure on each server in the cluster.
+
===== Before You Begin =====
===== Before You Begin =====
-
* Complete the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up the MPWEB Database and MPWEB-Slave Database|Backing Up the MPWEB Database and MPWEB-Slave Database]].
 
-
===== Procedure =====
+
Cisco Unified MeetingPlace Audio Server Release 6.x must be installed on your system before applying the Cisco Unified MeetingPlace Audio Server Release 6.0 MR1 or MR2 patch to your audio server. '' You cannot upgrade directly from Release 5.x to a Release 6.0 maintenance release using the patch update mechanism.''
-
 
+
-
 
+
-
# Open '''Explorer'''.
+
-
# Browse to the folder in which the Cisco Unified MeetingPlaceWeb Conferencing application is installed.
+
-
# Open the '''MPWeb''' folder.
+
-
# Back up all folders except for the Diagnostics and Meetings folders.
+
-
# Continue with the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Cisco Unified MeetingPlace Registry Information|Backing Up Cisco Unified MeetingPlace Registry Information]].  
+
-
 
+
-
 
+
-
==== Backing Up Cisco Unified MeetingPlace Registry Information ====
+
-
 
+
-
 
+
-
If you have a load-balancing cluster of Web Conferencing servers, do this procedure on each server in the cluster.
+
-
 
+
-
 
+
-
===== Before You Begin =====
+
-
* Complete the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Critical Web Conferencing Application Files|Backing Up Critical Web Conferencing Application Files]].
+
Line 299: Line 141:
-
# Open Registry Editor.
+
# Stop the Cisco Unified MeetingPlace Audio Server by entering '''down''' on the CLI.
-
# Navigate to and select HKEY_LOCAL_MACHINE\SOFTWARE\Latitude.
+
# Go to the Cisco Software Center web site at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.  
-
# From the menu bar, choose '''Registry''' > '''Export Registry File'''.  
+
# Download the file for Cisco Unified MeetingPlace Audio Server Release 6.0 MR1 or MR2.  
-
# Save the file.  
+
# Follow the patch installer procedure at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021d43a.shtml to update your main audio server.  
-
#: '''Tip: ''' When saving your backup files, add information that will help you manage the backup. For example, including 5.4(70.0) and 6.0.x in the folder name means that the folder contains the Release 5.4(70.0) backup files, which were created before you migrated to Release 6.0.(x).
+
# Follow this procedure to update any shadow server.
-
# Save all backup files to a safe location where you will be able to access them after installing the Windows 2003 operating system on the MCS server(s).  
+
-
=== Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard ===
+
== About Upgrading Shadow Servers ==
-
The Cisco Unified MeetingPlace Web Conferencing Backup Wizard generates an executable that migrates configuration settings and meeting information from Web Conferencing release 5.3 or 5.4 to release 6.0 on the Windows 2003 operating system. If you plan to migrate server configuration and settings to release 6.0, you must do this procedure even if you already did a manual backup. If you have a load-balancing cluster of Web Conferencing servers, do this procedure on each server in the cluster.
+
When updating the Cisco Unified MeetingPlace Audio Server for major, minor, and maintenance releases, if the system has a shadow server, then the shadow server must also be updated before it can connect to the primary server.
-
 
+
For example:
-
'''Note: ''' The restore file generated by the Cisco Unified MeetingPlace Web Conferencing Backup Wizard cannot be used to revert to release 5.3 or 5.4 if the migration fails. You will need to have a manual backup created by using the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Manually Backing Up Web Conferencing|Manually Backing Up Web Conferencing]] if you need to revert to the original release.
+
* If you move from Release 5.4(1.5) to Release 6.0(2.12), you must update the shadow server.
-
 
+
* If you move from Release 6.0(0.25) to Release 6.0(2.12), you must update the shadow server.
-
 
+
* If you move from Release 6.0(2.9) to Release 6.0(2.12), you do not have to update the shadow server, but it is recommended.
-
===== Procedure =====
+
* If you move from Release 6.0(1.11) to Release 6.0(2.12), you must update the shadow server.
-
 
+
-
 
+
-
# On the original Web Conferencing server, exit any open applications.
+
-
# Insert the Cisco Unified MeetingPlace Web Conferencing DVD into the DVD-ROM drive and double-click '''CiscoUnifiedMeetingPlaceWebConferencingBackup.exe'''.
+
-
# Click <span style="font-weight: bold">Start</span>. The wizard creates a restore file to be used after upgrading the MCS operating system.
+
-
# When the backup completes, note the location of the restore file, and click '''OK'''.
+
-
# Click <span style="font-weight: bold">Close</span>.
+
-
# Copy the restore file from the location you noted in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 4|Step 4]] to an external location where you can access it after the new version of the operating system is installed.
+
-
#: '''Note: ''' If you are planning to keep the original Web Conferencing server running alongside the new Release 6.0 server, you do not need to copy the restore file to another location; when restoring settings to the new server, you can access the restore file by browsing to the URL of the location you noted in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 4|Step 4]].
+
-
 
+
-
 
+
-
=== Backing Up a Shared External Database ===
+
-
 
+
-
 
+
-
The procedure in this section uses Enterprise Manager to back up an MPWEB database that is shared between multiple Web Conferencing servers in a cluster. Do this procedure if you need to migrate the database to a new machine (for example, because you plan to run a cluster of Release 6.0 servers with a new database server alongside a Release 5.4 machine that accesses the original database server) and you have not backed up the database already.
+
-
 
+
-
 
+
-
'''Note: ''' For the purpose of migrating to Web Conferencing Release 6.0, you do not need to back up the MPWEB-Slave databases.
+
-
 
+
-
 
+
-
To use osql commands, refer to the "Cisco Unified MeetingPlace Web Conferencing and SQL Server" appendix in the ''Configuration Guide for Cisco Unified MeetingPlace Web Conferencing'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# On the database server, open Enterprise Manager.
+
-
# Expand the database folder.
+
-
# Right-click the database name-'''MPWEB'''-then choose '''All Tasks''' > '''Backup Database'''. 
+
-
 
+
-
 
+
-
The SQL Server Backup - MPWeb window appears.
+
-
# Specify the destination where the backup file will be created, then click '''OK''' to initiate the backup operation.
+
-
 
+
-
 
+
-
The Backup Progress window appears, then disappears when the backup process is complete.
+
-
# Save the database backup file to a safe location where you will be able to access it after installing the Windows 2003 operating system on the database server.
+
-
 
+
-
 
+
-
=== Backing Up Shared or External Storage ===
+
-
 
+
-
 
+
-
Each Web Conferencing server cluster requires a common storage location. The common storage location can be on one of the servers in your cluster or on another (external) machine.
+
-
 
+
-
 
+
-
Do this procedure if you are using an shared or external storage and you need to migrate the storage to a new machine or location (for example, because you plan to run a cluster of Release 6.0 servers with shared storage alongside a Release 5.4 machine that accesses the original shared storage location). If the storage directory is located on one of the Web Conferencing servers in the default <drive>:\Program Files\Cisco Systems\MPWEB\Meetings directory, it is automatically backed up and restored when you run the Cisco Unified MeetingPlace Backup/Restore Wizard; in this case, you do not need to manually back up the storage location.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Locate the storage folder (the folder path may include MPWeb\Meetings). If you do not know the location of the folder, do the following substeps:
+
-
## Open your web browser to access the Cisco Unified MeetingPlace Web Conferencing home page.
+
-
## Use your System Manager-level user ID and password to sign in.
+
-
## Click '''Admin'''; then, '''Web Server'''.
+
-
## From the "View" section of the page, click the name of a web server that uses the shared storage. The Attachment Location parameter specifies the storage location.
+
-
# Zip all of the files in the storage folder into a single .zip file.
+
-
# Save the zip file to a safe location where you will be able to access it to restore it.
+
-
# Note the original path of the storage folder. You will need to unzip the files into the same path when restoring the folder.
+
-
 
+
-
 
+
-
=== Restoring Web Conferencing ===
+
-
 
+
-
 
+
-
If you have a load-balancing cluster of Web Conferencing servers, use the Web Conferencing Restore Wizard on each server in the cluster.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# On the 6.0 Web Conferencing server, exit any open applications.
+
-
# Locate and double-click '''CiscoUnifiedMeetingPlaceWebConferencingRestore.exe''' from the location to which you copied the file in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 4|Step 4]] of the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard|Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard]].
+
-
# Click '''Start'''. The wizard extracts and restores files for use in the Web Conferencing upgrade.
+
-
# When the restore completes, click '''OK''', then click '''Close'''.
+
-
 
+
-
 
+
-
=== Restoring a Shared External Database ===
+
-
 
+
-
 
+
-
Do the tasks in this section if you backed up a shared external database to migrate the external database server to a new machine.
+
-
# Install SQL Server 2000 and any required SQL Server service packs on the database server. For service pack requirements, refer to the ''System Requirements for Cisco Unified MeetingPlace'' <span style="font-style: italic">Release 6.0</span>. The document is available at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# Restore the MPWEB database from the backup file by performing the following procedure.
+
-
 
+
-
 
+
-
'''Note: ''' When restoring the database for a Web Conferencing Release 6.0 server, you do not need to restore the MPWEB-Slave database(s).
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Log on to the database server.
+
-
#: '''Note: ''' If you cannot log on to the database server, log on to any Windows-based workstation or server on the network that has a valid installation of SQL Server Client tools including the osql command, so you can connect remotely to the SQL Server.
+
-
# Copy the database backup file from the location where you saved it in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up a Shared External Database|Backing Up a Shared External Database]] to a directory on the database server, for example, C:\temp\mpweb.dat.
+
-
# Access the command prompt.
+
-
 
+
-
 
+
-
Choose '''Start''' > '''Run''' and enter '''cmd'''.
+
-
# Connect to SQL Server by using osql with the SA account and the appropriate password.
+
-
 
+
-
 
+
-
Enter '''osql -U sa -S '''''servername'', where ''servername'' is the Windows server name.
+
-
* If the SQL Server runs locally, you can omit the option -S ''servername''.
+
-
* If you are not allowed to connect to this SQL Server as SA, connect by using an account with enough privileges to back up a database.
+
-
# Check if a database called MPWEB exists on this server.
+
-
 
+
-
 
+
-
Enter '''select name from sysdatabases where name like 'MPWEB%'''', then enter '''go'''.
+
-
# If a MPWEB database exists, verify that no Cisco Unified MeetingPlace Web Conferencing server is currently using this database.
+
-
# (Optional) If one or multiple Cisco Unified MeetingPlace web servers are using the database, do the following:
+
-
## Log on as an administrator on each server.
+
-
## Stop the Cisco Unified MeetingPlace Web Conferencing service.
+
-
## Wait for all the Cisco Unified MeetingPlace Web Conferencing services, the IIS Admin service, and the World Wide Web publishing service to stop.
+
-
## To drop the database, enter '''drop database MPWEB''', then enter '''go'''.
+
-
# Before you import your MPWEB database to SQL Server, find out which database physical files are associated with this MPWEB database.
+
-
 
+
-
 
+
-
Enter '''restore filelistonly from disk = ''''''fullyqualifiedpath''''''''', where ''fullyqualifiedpath'' is the location to which you copied the file in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 2|Step 2]], then enter '''go'''.
+
-
# Verify the installation folder of the SQL Server where you want to restore this database and check the physical location of the SQL Server master database.
+
-
 
+
-
 
+
-
Enter '''sp_helpfile master''', then enter '''go'''.
+
-
#: '''Note: ''' Unless you have a specific reason to restore your MPWEB database to another disk location, such as for performance and tuning or data recovery, we recommend that you restore the MPWEB database to the default Data folder of this SQL Server installation.
+
-
# Restore your database and relocate the database physical files to the correct location.
+
-
 
+
-
 
+
-
Enter '''restore database MPWEB from disk = ''''''fullyqualifiedpath'''''' with move 'MPWEBData' to 'D:\MSSQLServer\Data\MPWEB.MDF', move 'MPWEBLog' to 'D:\MSSQLServer\Data\MPWEB.LDF'''', then enter '''go'''.
+
-
#: '''Note: ''' You must use the '''with move''' clause to successfully restore the database because the database backup file contains physical file locations that are not valid for this SQL Server installation.
+
-
# Ensure that the operation was successful by reviewing the informational messages.
+
-
# To exit osql, enter '''exit'''.
+
-
 
+
-
 
+
-
=== Restoring Shared External Storage ===
+
-
 
+
-
 
+
-
Do the procedure in this section if you backed up shared external storage to migrate the storage to a new machine.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Log on to the new shared storage server.
+
-
# Create a storage folder with a path that is identical to the original shared storage path you noted in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Shared or External Storage|Backing Up Shared or External Storage]].
+
-
# Share the storage folder. For instructions, refer to the Microsoft help.
+
-
# Copy the shared storage backup zip file from the location where you saved it in the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Shared or External Storage|Backing Up Shared or External Storage]] to the shared storage server.
+
-
# Unzip the backup file to the shared storage folder.
+
-
 
+
-
 
+
-
=== Configuring Shared Storage Authentication Settings ===
+
-
 
+
-
 
+
-
Use the procedure in this section if the server was restored from a backup done on a member of a Web Conferencing cluster. In this case, shared storage is already configured and enabled, but the server is not configured with the necessary account information to access the shared storage.
+
-
 
+
-
 
+
-
Do this procedure on each server in the cluster.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# On the Web Conferencing server, open a web browser and browse to '''http://localhost:8002'''. When you access this URL on the server, you are automatically signed in to Cisco Unified MeetingPlace Web Conferencing as a technician.
+
-
# Click '''Admin''', then '''Shared Storage'''.
+
-
# In the appropriate fields, enter a domain, user name, and password for a Windows account that will be used to access the shared storage location. If the account is a local account, enter the machine name in the Domain field.
+
-
#: '''Note: ''' All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On As" the account you choose in this sub-step.
+
-
# Re-enter the password in the Confirm Password field.
+
-
# Click '''Save Changes'''.
+
-
# To put the changes into effect, click '''Reboot Server''', then click '''OK''' to confirm the reboot. The server shuts down and restarts.
+
-
 
+
-
 
+
-
=== Configuring Shared Storage ===
+
-
 
+
-
 
+
-
Use the procedure in this section to configure shared storage if it was not configured before backing up and restoring the server, or if it was configured for a standalone (not clustered) Web Conferencing server.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Open your web browser to access the Web Conferencing home page.
+
-
# Use your System Manager-level user ID and password to sign in.
+
-
# Click '''Admin''', then click '''Shared Storage'''.
+
-
# For Enabled, click '''Yes'''.
+
-
# For Shared Storage Path, enter the path of the shared storage location.
+
-
# For Content Cache Size, enter a value between 0 and 100 for the percentage of total disk space to use to cache content on the local server.
+
-
# In the appropriate fields, enter a domain, user name, and password for a Windows account that will be used to access the shared storage location. If the account is a local account, enter the machine name in the Domain field.
+
-
#: '''Note: ''' All Cisco Unified MeetingPlace Web Conferencing services will be configured to "Log On As" the account you choose in this sub-step.
+
-
# Re-enter the password in the Confirm Password field.
+
-
# Click '''Save Changes'''.
+
-
# To put the changes into effect, click '''Reboot Server''', then click '''OK''' to confirm the reboot. The server shuts down and restarts.
+
-
 
+
-
 
+
-
=== Installing and Restoring Cisco Unified MeetingPlace for Outlook ===
+
-
 
+
-
 
+
-
Use the following procedure to install Cisco Unified MeetingPlace for Outlook Release 6.0 and restore files from a previous release.
+
-
 
+
-
 
+
-
'''Note: ''' To restore files and settings from a previous installation, the Cisco Unified MeetingPlace for Outlook server must be configured with the same IP address as the original server.
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Verify that the Cisco Unified MeetingPlace for Outlook server is joined to the same Windows domain that you noted in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#e|e]].
+
-
# Give local administrative rights to the Windows administrator account that you noted in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#e|e]] on the Cisco Unified MeetingPlace for Outlook server.
+
-
# Sign on to the server by using the Windows administrator account that you noted in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#e|e]].
+
-
# Give the Windows administrator account Log On As Service rights:
+
-
## From the Windows Start menu, choose '''Settings '''> '''Control Panel '''> '''Administrative Tools '''> '''Local Security Policy'''.
+
-
## Double-click '''Local Policies'''.
+
-
## Double-click '''User Rights Assignment'''.
+
-
## Double-click '''Log On As A Service'''.
+
-
## Click '''Add''', locate and double-click the account name, and click <span style="font-weight: bold">OK</span>.
+
-
## Click '''OK''' to close the Local Security Policy Setting window.
+
-
# Change the startup type for the Task Scheduler service from Disabled to Automatic in the Windows Service Manager:
+
-
## From the Windows Start menu, choose '''Settings''' > '''Control Panel''' > '''Administrative Tools''' > '''Services'''.
+
-
## Right-click '''Task Scheduler''' and choose '''Properties'''.
+
-
## Set the Startup Type to Automatic.
+
-
## Click '''OK'''.
+
-
# Install a supported version of Microsoft Outlook, making sure to select the advanced install option and add the Collaboration Data Objects (CDO) component to the install.
+
-
# Open the Outlook client and verify that you can send an e-mail.
+
-
# Install and configure Cisco Unified MeetingPlace for Outlook Release 6.0. To install Cisco Unified MeetingPlace for Outlook, refer to the "Installing Cisco Unified MeetingPlace for Outlook" chapter of the ''Administration Guide for Cisco Unified MeetingPlace'' <span style="font-style: italic">for Microsoft Outlook Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
#: '''Note: ''' When installing and restoring Cisco Unified MeetingPlace for Outlook, you must be signed on to the server with the same Windows account that was originally used for installing the previous release of Cisco Unified MeetingPlace for Outlook, and Outlook must be configured to open the same Exchange mailbox that was configured on the server for the previous release.
+
-
# Restore the files that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#e|e]].
+
-
 
+
-
 
+
-
=== Installing and Restoring Cisco Unified MeetingPlace for Lotus Notes ===
+
-
 
+
-
 
+
-
===== Procedure =====
+
-
 
+
-
 
+
-
# Verify that you are currently using supported releases of the Domino server and Lotus Notes clients. For system requirements, see the ''System Requirements for Cisco Unified MeetingPlace'', at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# Install a supported version of the Lotus Notes client on the Cisco Unified MeetingPlace for Lotus Notes server.
+
-
# Copy the user.id file that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#f|f]] to the Lotus Notes client Data directory on the Cisco Unified MeetingPlace for Lotus Notes server (the default is <drive>:\Program Files\Lotus\Notes\Data).
+
-
# Run the Lotus Notes client on the Cisco Unified MeetingPlace for Lotus Notes server and browse to the location of the user.id file that you copied to the server in [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Step 3|Step 3]]. The client creates the notes.ini file.
+
-
# Run the Cisco Unified MeetingPlace for Lotus Notes Release 5.4 installation executable (Setup.exe) on the Cisco Unified MeetingPlace for Lotus Notes server.
+
-
# Copy the notification.tpl file that you backed up in Task [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#4.|4.]][[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#f|f]] to the Cisco Unified MeetingPlace for Lotus Notes directory.
+
-
# Stop the Domino server and delete the following files from the Domino server Data folder:
+
-
* mpsa.ntf
+
-
* mpsa.nsf
+
-
* mpnotes 5.4 mail template
+
-
# Run the Cisco Unified MeetingPlace for Lotus Notes Release 6.0 executable (Setup.exe) and complete the InstallShield wizard to upgrade. Maintain all defaults. The installer will automatically upgrade the current Cisco Unified MeetingPlace for Lotus Notes components.
+
-
# Do the post-installation tasks in the "How to Complete Cisco Unified MeetingPlace for Lotus Notes Post-Installation Tasks" section in the "Cisco Unified MeetingPlace for Lotus Notes Installation and Configuration" chapter of the <span style="font-style: italic">Administration Guide for Cisco Unified MeetingPlace for IBM Lotus Notes Release 6.0</span> at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
 
+
-
 
+
-
 
+
-
== Task List for Migrating an SMA-1S Web Conferencing Deployment ==
+
-
 
+
-
 
+
-
SMA-1S is no longer supported in Release 6.0. To migrate to a Release 6.0 SMA-2S configuration, you must have at least two Cisco MCS servers. In the following task list, you use the original SMA-1S server (or a replacement machine) as the new internal Web Conferencing server, and add an additional Cisco MCS server as the new external Web Conferencing server.
+
-
 
+
-
 
+
-
'''Caution! ''' The migration process is complex, so it is imperative that you follow the documentation carefully.
+
-
 
+
-
 
+
-
'''Note: ''' Migrating to Release 6.0 by using Terminal Services is not supported.
+
-
# Upgrade Audio Server. See [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release|Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release]].
+
-
# Manually back up the SMA-1S server in case you need to revert to the previous release (5.3 or 5.4). This task is optional, but strongly recommended. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Manually Backing Up Web Conferencing|Manually Backing Up Web Conferencing]].
+
-
# On the SMA-1S server, run the Cisco Unified MeetingPlace Web Conferencing Backup Wizard to generate an executable that migrates configuration settings and meeting information from Web Conferencing release 5.3 or 5.4 to release 6.0 on the Windows 2003 operating system. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard|Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard]].
+
-
# On the SMA-1S server (or replacement hardware, if applicable) install Windows 2003, using the host name and IP address originally assigned to the first NIC card as the primary host name/IP address when configuring network settings. Follow the procedures described in the "Installing the Operating System on the Cisco MCS Server" and "Configuring Network Settings on the Cisco MCS Server" sections in the "Installing Web Conferencing" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the SMA-1S server (or replacement hardware, if applicable), restore the Web Conferencing data you backed up and install Web Conferencing:
+
-
## Run the restore executable for Web Conferencing. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Web Conferencing|Restoring Web Conferencing]].
+
-
## Install Web Conferencing 6.0, configuring the server as internal. Follow the procedures described in the "Installing Web Conferencing" chapter of ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing</span>'' Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On a new external Web Conferencing server, install Windows 2003, using the host name and IP address of the first NIC card as the primary host name/IP address when configuring network settings. Follow the procedures described in the "Installing the Operating System on the Cisco MCS Server" and "Configuring Network Settings on the Cisco MCS Server" sections in the "Installing Web Conferencing" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the new external Web Conferencing server, restore the Web Conferencing data you backed up and install Web Conferencing:
+
-
## Run the restore executable for Web Conferencing. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Web Conferencing|Restoring Web Conferencing]].
+
-
## Install Web Conferencing 6.0, configuring the server as external. Follow the procedures described in the "Installing Web Conferencing" chapter of ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing</span>'' Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the internal Web Conferencing server, configure internal to external meeting redirection. Do the "To Configure Redirection of External Meetings" procedure in the "How to Configure the SMA-2S Deployment" section of the "Configuring External Access to Cisco Unified MeetingPlace Web Conferencing" chapter in the ''Configuration Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing Release 6.0</span> at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_installation_and_configuration_guides_list.html.
+
-
 
+
-
 
+
-
 
+
-
== Task List for Migrating an SMA-2S Web Conferencing Deployment ==
+
-
 
+
-
 
+
-
'''Caution! ''' The migration process is complex, so it is imperative that you follow the documentation carefully.
+
-
 
+
-
 
+
-
'''Note: ''' Migrating to Release 6.0 by using Terminal Services is not supported.
+
-
# Upgrade Audio Server. See [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release|Upgrading to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release]].
+
-
# Manually back up Web Conferencing on each server in case you need to revert to the previous release (5.3 or 5.4). This task is optional, but strongly recommended. See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Manually Backing Up Web Conferencing|Manually Backing Up Web Conferencing]].
+
-
# On the SMA-2S internal server(s), run the Cisco Unified MeetingPlace Web Conferencing Backup Wizard to generate an executable that migrates configuration settings and meeting information from Web Conferencing release 5.3 or 5.4 to release 6.0 on the Windows 2003 operating system. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard|Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard]].
+
-
# On the SMA-2S internal server(s), install Windows 2003, using the host name and IP address originally assigned to the first NIC card as the primary host name/IP address when configuring network settings. Follow the procedures described in the "Installing the Operating System on the Cisco MCS Server" and "Configuring Network Settings on the Cisco MCS Server" sections in the "Installing Web Conferencing" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the SMA-2S internal server(s), restore the Web Conferencing data you backed up and install Web Conferencing:
+
-
## Run the restore executable for Web Conferencing. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Web Conferencing|Restoring Web Conferencing]].
+
-
## Install Web Conferencing 6.0, configuring the server as internal. Follow the procedures described in the "Installing Web Conferencing" chapter of ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing</span>'' Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the SMA-2S external server(s), run the Cisco Unified MeetingPlace Web Conferencing Backup Wizard to generate an executable that migrates configuration settings and meeting information from Web Conferencing release 5.3 or 5.4 to release 6.0 on the Windows 2003 operating system. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard|Backing Up Web Conferencing by Using the Cisco Unified MeetingPlace Web Conferencing Backup Wizard]].
+
-
# On the SMA-2S external server(s), install Windows 2003, using the host name and IP address originally assigned to the first NIC card as the primary host name/IP address when configuring network settings. Follow the procedures described in the "Installing the Operating System on the Cisco MCS Server" and "Configuring Network Settings on the Cisco MCS Server" sections in the "Installing Web Conferencing" chapter of the ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing Release 6.0 </span>at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.
+
-
# On the SMA-2S external server(s), restore the Web Conferencing data you backed up and install Web Conferencing:
+
-
## Run the restore executable for Web Conferencing. (If you have a cluster of Web Conferencing servers, do this task on each server.) See the [[Cisco Unified MeetingPlace, Release 6.x -- Installing and Upgrading the Audio Server Software#Restoring Web Conferencing|Restoring Web Conferencing]].
+
-
## Install Web Conferencing 6.0, configuring the server as external. Follow the procedures described in the "Installing Web Conferencing" chapter of ''Installation and Upgrade Guide for Cisco Unified MeetingPlace''<span style="font-style: italic"> Web Conferencing</span>'' Release 6.0'' at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/prod_installation_guides_list.html.  
+
-
'''Note: ''' There is no need to configure internal-to-external redirection for SMA-2S, as the configuration is automatically restored from the backup.
+
Due to CSCsl56348, the shadow server must be set to primary mode before a major upgrade (for example, from Release 5.x to Release 6.x). Remove the shadow server from the network before beginning the upgrade. After the upgrade, reset the server to shadow mode and reconnect it to the network.

Revision as of 21:39, 1 June 2009

Cisco Unified MeetingPlace, Release 6.x > Cisco Unified MeetingPlace Audio Server



Contents

Installing Cisco Unified MeetingPlace Audio Server Release 6.0 for the First Time

Audio Server software Release 6.0 is pre-installed on new Cisco Unified MeetingPlace Audio Server systems.


Installing or Upgrading to Cisco Unified MeetingPlace MeetingTime Release 6.0

Use the following procedure to download and decompress the MeetingTime Release 6.0 software from an .iso file so that you can use the installer.

For more information about MeetingTime, see Deploying and Using MeetingTime.

NOTE: Do not install MeetingTime on a Web Server due to performance constraints and CSA restrictions.


Procedure
  1. Go to the Cisco Software Center web site at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
  2. In the Cisco Unified MeetingPlace section, click the MeetingTime link.
  3. Download the file for the current version of MeetingTime.
  4. Using any commercially available CD-ROM burner program, burn the ISO image onto a CD. Do not exceed a speed of 8x when burning the image onto the CD.
  5. Confirm that the file SetupMeetingTime<version>.exe was created (on the local disk or optional CD-ROM).
    If you do not see the file, contact Cisco Network Consulting Engineering (NCE) for assistance.
  6. Run the installer, or copy the contents of the CD to a shared network folder and then run the installer from that location.


Upgrading the Audio Server Software to Release 6.0

If you already have the Cisco Unified MeetingPlace Audio Server hardware and are using Cisco Unified MeetingPlace Audio Server Release 5.3 or 5.4 software, you must upgrade the Cisco Unified MeetingPlace Audio Server software yourself if you want to use Release 6.0.


Note: A Cisco Unified MeetingPlace Audio Server system running Audio Server Release 5.2 cannot upgrade directly to Release 6.0. You must first upgrade to Audio Server Release 5.4. Then you can upgrade to Audio Server Release 6.0.


To Obtain the Software to Upgrade to Cisco Unified MeetingPlace Audio Server Release 6.0 from a Previous Major Release

You must first download the Audio Server software and make a CD from which the Cisco Unified MeetingPlace 8100 series server can upgrade the software.


  1. Go to the Cisco Software Center website at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
  2. In the Cisco Unified MeetingPlace section, click the MeetingPlace Server link.
  3. Download the Release 6.0 ISO file for the Audio Server.
  4. Using any commercially available CD-ROM burner program, burn the ISO image onto a CD. Do not exceed a speed of 8x when burning the image onto the CD.
  5. After burning the CD, confirm that the directory structure \UPDATE\<version> was created.



To Upgrade the Cisco Unified MeetingPlace Audio Server Software


Caution! During the software upgrade, do not try to stop the upgrade or restart the Cisco Unified MeetingPlace Audio Server system. This can have very serious effects on the Cisco Unified MeetingPlace Audio Server system data and program integrity.


  1. Insert the upgrade CD-ROM into the CD-ROM drive.
    Note: If you are upgrading the software from a remote location, have someone at the site insert the CD-ROM for you.
  2. If you are upgrading the software from a remote location, dial in to Cisco Unified MeetingPlace by using the modem.
  3. Telnet as a technician to the Cisco Unified MeetingPlace system.
  4. Enter the default username and the default password. If you have changed the default password, use the new password.
    Note: The default username is admin, and the default password is cisco.
  5. Shut down the Cisco Unified MeetingPlace Audio Server software by entering down .
  6. Note the current time.
  7. Save the session capture to your desktop with the filename upgrade.txt . If something unexpected occurs during the update process, Cisco TAC will need this log.
    We strongly recommend that you capture the upgrade session to a log file.
  8. Begin the software upgrade process by entering update .
  9. Enter 1 when the Cisco Unified MeetingPlace system displays a menu of upgrade sources. The update is from a CD-ROM. For example:
    meetingplace:tech$ update
    Update is from
    1) CD
    2) Diskette
    3) Remote File
    4) Local File
    q) (Quit Update)
    Enter choice:
  10. When the drive is quiet and you are ready to install the software, press Enter. This takes about a minute. The Cisco Unified MeetingPlace system checks the CD-ROM drive for update file sets.
  11. When you are asked to confirm the update set, enter y . This starts the software upgrade. The Cisco Unified MeetingPlace Audio Server system reads the CD-ROM for approximately 3 minutes.
  12. Continue the upgrade by pressing Enter .
    Note: If the following message appears:
    A disk backup appears to be active...
    You may restart the system to stop it.
    restart the Cisco Unified MeetingPlace Audio Server system by entering restart disable .
    After the Cisco Unified MeetingPlace Audio Server system comes back up, dial in to the Cisco Unified MeetingPlace Audio Server system, log in as a technician, and resume this procedure with Step 6.
    Phase 1 of the software upgrade starts. This is when the Cisco Unified MeetingPlace Audio Server software is upgraded. During this phase, entering Ctrl-C stops the upgrade.
    After Phase 1 of the software upgrade is complete, the Cisco Unified MeetingPlace Audio Server system restarts and continues to Phase 2 of the software upgrade. Phase 2 is when the Cisco Unified MeetingPlace Audio Server database is upgraded. This portion of the upgrade can take several hours, depending on the size of the database. (Very large systems can take 30 to 40 hours.) The logs may not reflect changes for several hours due to intensive system disk activity. Entering Ctrl-C has no affect on the system during this phase.
    When Phase 2 is complete, the modem connection terminates. After approximately 5 minutes, the Cisco Unified MeetingPlace Audio Server system comes back up and you can re-establish a modem connection.
    To view the upgrade status, enter update status . The Cisco Unified MeetingPlace Audio Server system displays a message with the date and time of the last update. If you see the word "operating," then the Cisco Unified MeetingPlace Audio Server is operating normally and no update is currently in progress. If you see a date and time that are more than an hour old, then the update is probably not working. Contact Cisco TAC to determine what you should do next.
    To get a real-time status, enter update trace .
    You can view example statuses by looking at the samples in Upgrading the Audio Server Software: Sample Sessions
  13. Telnet to the Cisco Unified MeetingPlace Audio Server system either through the network or a modem connection.
    Note: To restart the Cisco Unified MeetingPlace Audio Server system if it does not come up by itself, enter' ' restart enable .
  14. Note the time when the upgrade is complete and when the Cisco Unified MeetingPlace Audio Server system restarts and is back online.
  15. Close the log file and record its location for future use.
  16. Test your upgrade. See Testing the Cisco Unified MeetingPlace Audio Server System Installation and Upgrade.
  17. If you have a shadow server, upgrade the software on that server also.
  18. If your system includes Cisco Unified MeetingPlace Web Conferencing, continue with Upgrading to Cisco Unified MeetingPlace Release 6.0


Upgrading the Audio Server Software: Sample Sessions

Use the following sections as a reference when you are upgrading the software so that you will know how far in the process you are:



Upgrading to a Maintenance Release of Cisco Unified MeetingPlace Release 6.0

Cisco Unified MeetingPlace Audio Server Release 6.0.(1.11) is also known as Cisco Unified MeetingPlace Audio Server Release 6.0 maintenance release 1 (MR1). Cisco Unified MeetingPlace Audio Server Release 6.0.(2.12) is also known as Cisco Unified MeetingPlace Release 6.0 maintenance release 2 (MR2).


When upgrading from Cisco Unified MeetingPlace Audio Server Release 6.0 to a maintenance release, the maintenance release can be treated as a patch and can be installed using the patch installation procedure.


Before You Begin

Cisco Unified MeetingPlace Audio Server Release 6.x must be installed on your system before applying the Cisco Unified MeetingPlace Audio Server Release 6.0 MR1 or MR2 patch to your audio server. You cannot upgrade directly from Release 5.x to a Release 6.0 maintenance release using the patch update mechanism.


Procedure
  1. Stop the Cisco Unified MeetingPlace Audio Server by entering down on the CLI.
  2. Go to the Cisco Software Center web site at http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
  3. Download the file for Cisco Unified MeetingPlace Audio Server Release 6.0 MR1 or MR2.
  4. Follow the patch installer procedure at http://www.cisco.com/en/US/products/sw/ps5664/ps5669/products_tech_note09186a008021d43a.shtml to update your main audio server.
  5. Follow this procedure to update any shadow server.


About Upgrading Shadow Servers

When updating the Cisco Unified MeetingPlace Audio Server for major, minor, and maintenance releases, if the system has a shadow server, then the shadow server must also be updated before it can connect to the primary server.

For example:

  • If you move from Release 5.4(1.5) to Release 6.0(2.12), you must update the shadow server.
  • If you move from Release 6.0(0.25) to Release 6.0(2.12), you must update the shadow server.
  • If you move from Release 6.0(2.9) to Release 6.0(2.12), you do not have to update the shadow server, but it is recommended.
  • If you move from Release 6.0(1.11) to Release 6.0(2.12), you must update the shadow server.


Due to CSCsl56348, the shadow server must be set to primary mode before a major upgrade (for example, from Release 5.x to Release 6.x). Remove the shadow server from the network before beginning the upgrade. After the upgrade, reset the server to shadow mode and reconnect it to the network.

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