Cisco Unified MeetingPlace, Release 6.x

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7/29/08: Field Notice
7/29/08: Field Notice
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Problem:
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''Problem:''
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When trying to enter a Cisco Unified MeetingPlace Release 6.0 meeting room, participants who want to share are prompted to install the Presenter Add-in.  
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When trying to enter a Cisco Unified MeetingPlace Release 6.0 meeting room, the system prompts participants who want to share to install the Presenter Add-in, even if they have already installed the Presenter Add-in.  
If the participant chooses "Yes" to install the Presenter Add-in, the system quickly displays a dialog box, but then it disappears, as if the installation took place.  
If the participant chooses "Yes" to install the Presenter Add-in, the system quickly displays a dialog box, but then it disappears, as if the installation took place.  
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NOTE: This event occurs even if the Presenter Add-in has been previously installed.
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This occurs when participants are using Adobe Flash Player version 9.0.115 or version 9.0.124.  
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NOTE: This problem does not affect web conference participants who are ''viewing'' shared material; it only affects web conference participants who are trying to share material.
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''Workaround:''
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Downgrade Adobe Flash Player to version 9.0.47 for the participant who wants to share, by doing the following:
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* Browse to http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14266
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* Download Flash Player 9 (99 MB) - http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp9_archive.zip
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* On the participant PC's desktop:
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-Open Control Panel
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-Click on Add/Remove Programs
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-Uninstall all instances of Adobe Flash Player
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* Open the downloaded archive fp9_archive.zip and double-click flashplayer9r47_win.exe to install it.
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* Join a Cisco Unified MeetingPlace web meeting and share.
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Revision as of 22:57, 29 July 2008


Contents

Breaking News

7/29/08: Field Notice

Problem: When trying to enter a Cisco Unified MeetingPlace Release 6.0 meeting room, the system prompts participants who want to share to install the Presenter Add-in, even if they have already installed the Presenter Add-in.

If the participant chooses "Yes" to install the Presenter Add-in, the system quickly displays a dialog box, but then it disappears, as if the installation took place.

This occurs when participants are using Adobe Flash Player version 9.0.115 or version 9.0.124.

NOTE: This problem does not affect web conference participants who are viewing shared material; it only affects web conference participants who are trying to share material.

Workaround: Downgrade Adobe Flash Player to version 9.0.47 for the participant who wants to share, by doing the following:

  • On the participant PC's desktop:

-Open Control Panel -Click on Add/Remove Programs -Uninstall all instances of Adobe Flash Player

  • Open the downloaded archive fp9_archive.zip and double-click flashplayer9r47_win.exe to install it.
  • Join a Cisco Unified MeetingPlace web meeting and share.



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This wiki has the most current version of the documentation for administrators of Cisco Unified MeetingPlace Release 6.x that is available on Cisco.com. We welcome your contributions!



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