Cisco Unified CCX does not accept a call or function properly

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Cisco Unified CCX does not accept a call or function properly

Problem Summary The Cisco Unified CCX system does not accept a call or function properly.
Error Message From the Cisco Unified CCX Administration Control Center, under a specific server link, there is neither Cisco Unified CCX Engine nor Cisco Unified CCX SQL Server (Config/Historical/Repository/Agent).
Possible Cause One possible cause could be that the component is not activated.
Recommended Action

Go to the Cisco Unified CCX Administration web page to activate the appropriate component.

Release Release 7.0(1)
Associated CDETS # None.

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