Cisco Plug and Play Application -- Troubleshooting

From DocWiki

Revision as of 08:31, 16 April 2013 by Panilkum (Talk | contribs)
Jump to: navigation, search

Cisco Plug and Play Application -- Troubleshooting

Contents


Introduction

The Cisco Plug and Play Application simplifies branch network rollout by securely and automatically delivering the bootstrap configuration on the Cisco ISR and ISR-G2 routers during deployment.

The Cisco Plug and Play Application downloads the bootstrap configuration from the Cisco Prime Infrastructure and deploys it. The Cisco Plug and Play Application connects to the Cisco Plug and Play Gateway to communicate with the Cisco Prime Infrastructure for downloading the bootstrap configuration.

The Cisco Plug and Play Application automates and monitors the deployment progress, starting from delivering the bootstrap configuration, and until the entire deployment operation is complete. It thereby reduces the total deployment time and costs involved in this operation.

This document captures all the troubleshooting information for both the iOS and Windows applications.

iOS Application

Supported Platform

iPad or iPhone running iOS version 5.0 or higher

Windows Application

Supported Operating system

  • Windows XP
  • Windows 2000
  • Windows Vista
  • Windows 7

Note: Windows 8 is currently not supported.

Troubleshooting

Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching

Message Type:

Error message

Symptom:

A popup error message "Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching" is displayed.

Solution:

Make sure that the Cisco Plug and Play Application is not already running. If it is running, you must either close the application before launching it again or continue to use the already running instance.

A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?

Message Type:

Confirmation/Alert message.

Symptom:

This error is seen when you try to close the application, while deployment is still in progress

Solution:
Wait until the deployment is completed or close the application by clicking ‘Yes. Clicking ‘Yes’ will terminate the deployment. If you click ‘No’, the deployment operation will continue.

Unable to load the help document

Message type:

Symptom:
This error message is seen when you try to launch the user guide or troubleshooting guide from the application.

Solution:
Make sure that you have Adobe PDF reader installed on your laptop.

Bootstrap configuration download failed

Message Type:
Error message

Symptom:
Bootstrap configuration download failed

Solution:

  • Verify the status of the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway to ensure that they are up and running. If they are not, restart the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.
  • Make sure that there is a proper IP connectivity between your laptop and the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.

Deployment server not configured. Configure the deployment server before you begin downloading the configuration.

Message type:
Error message.

Symptom:
This error message is seen when bootstrap configuration download prompts for using a valid PIN.

Solution:
Before downloading the bootstrap configuration, make sure that the Cisco Prime infrastructure and Cisco Plug and Play gateway are configured under the settings.

Communication Failed. Check the Plug and Play gateway settings and the server status.

Message Type:
Error message

Symptom:
This error message will be shown when bootstrap download requested using a PIN.

Solution:

  • Check the Cisco Prime infrastructure and Cisco Plug and Play gateway status. If either or both are not running, restart the server.
  • Make sure there is a proper IP connectivity between laptop and the Cisco Prime infrastructure and Cisco Plug and Play gateway.

SSL certificate store save failed (or) Connection or SSL certificate download failed to the server

Message Type:
Error message

Symptom:
This error message will be shown when bootstrap download requested using a PIN.

Solution:
Check the Cisco Prime infrastructure and Cisco Plug and Play gateway status. If either or both are not running, restart the server.
Make sure there is a proper IP connectivity between laptop and the Cisco Prime infrastructure and Cisco Plug and Play gateway.
If Cisco Plug and Play HTTPS port is configured with non-default, then reconfigure the application settings with correct HTTPS port.

Deploy option not enabled even After connecting the App with device

Message Type:

NA

Symptom:

This will happen when drivers not installed for cable

Solution:

User has to manually install the drivers for USB console cable then connect the cable

Logging in to device even after disconnecting the cable

Message Type:

NA

Symptom:

When user removes the cable while app connected to device. The App still shows that its connecting/logging in to device. This is happens due to the connecter which acts as proxy for app

Solution:

User has to close and open the app

Device Deployment failed

Message type:

Error Message

Symptom:

App deployes all the configured clis to device and waits for cns config initial to succeeded .due to some issue on the device when cns config initial not getting initiated. App will wait for 2mins to check if initial is initiated. After two mins if still device is having the cns config initial, App will show error message saying that deployment failed

Solution:

User has to troubleshoot on the device why the cns initial not triggered

Deployment failed, but the device config is not reveted to initial state

Message Type:

NA

Symptom:

when deployment fails due to any valid reasons and config on the device not reverted to initial state

Solution:

App will do config backup and restore only on factory default routers(dayzero). For day1 devices, revert will not happen.

Rating: 0.0/5 (0 votes cast)

Personal tools