Cisco Plug and Play Application -- Troubleshooting

From DocWiki

Revision as of 07:22, 9 April 2013 by Nkanagar (Talk | contribs)
Jump to: navigation, search

Cisco Plug and Play Application -- Troubleshooting

Contents


Introduction

The Cisco Plug and Play Application simplifies branch network rollout by securely and automatically delivering the bootstrap configuration on the Cisco ISR and ISR-G2 routers during deployment.

The Cisco Plug and Play Application downloads the bootstrap configuration from the Cisco Prime Infrastructure and deploys it. The Cisco Plug and Play Application connects to the Cisco Plug and Play Gateway to communicate with the Cisco Prime Infrastructure for downloading the bootstrap configuration.

The Cisco Plug and Play Application automates and monitors the deployment progress, starting from delivering the bootstrap configuration, and until the entire deployment operation is complete. It thereby reduces the total deployment time and costs involved in this operation.

This document captures all the troubleshooting information of both iOS application and Windows application.

iOS Application

Supported Platform

iPad or iPhone running iOS version 5.0 or higher

Windows Application

Supported Operating system

  • Windows XP
  • Windows 2000
  • Windows Vesta
  • Windows 7

Note: Windows 8 is not supoprted at this time.

Troubleshooting

Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching

Message Type:

Error message

Symptom:

A popup error whill be shown saying that "Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching".

Solution:

Make sure that the application is not running. If running, either close the application before launching it again or continue to use the already running instance.

A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?

Message Type:

Confirmation/Alert message.

Symptom:

While deployment is in progress, if use tries to close the application, this alert will be shown

Solution:
Either wait till the deployment completes or close the application by clicking ‘Yes’; clicking ‘Yes’ will terminate the deployment. If you click ‘No’ the deployment will complete

Unable to load the help document

Message type:

Symptom:
This error message will be shown when you launch the user guide/trouble shooting guide from the application.

Solution:
Make sure that Adobe PDF reader is installed properly.

Bootstrap configuration download failed

Message Type:
Error message

Symptom:
Bootstrap configuration download failed

Solution:

  • Check the Cisco Prime infrastructure and Cisco Plug and Play gateway status. If either or both are not running, restart the server.
  • Make sure that there is a proper IP connectivity between laptop and the Cisco Prime infrastructure and Cisco Plug and Play gateway.
Deployment server not configured. Configure the deployment server before start downloading the configuration.

Message type:
Error message.

Symptom:
This error message will be show when bootstrap configuration download requested using a valid PIN.

Solution:
Before downloading the bootstrap configuration, make sure that the Cisco Prime infrastructure and Cisco Plug and Play gateway are configured under the settings.

Communication Failed. Check the Plug and Play gateway settings and the server status.

Message Type:
Error message

Symptom:
This error message will be shown when bootstrap download requested using a PIN.

Solution:

  • Check the Cisco Prime infrastructure and Cisco Plug and Play gateway status. If either or both are not running, restart the server.
  • Make sure there is a proper IP connectivity between laptop and the Cisco Prime infrastructure and Cisco Plug and Play gateway.

SSL certificate store save failed (or) Connection or SSL certificate download failed to the server

Message Type:
Error message

Symptom:
This error message will be shown when bootstrap download requested using a PIN.

Solution:
Check the Cisco Prime infrastructure and Cisco Plug and Play gateway status. If either or both are not running, restart the server.
Make sure there is a proper IP connectivity between laptop and the Cisco Prime infrastructure and Cisco Plug and Play gateway.
If Cisco Plug and Play HTTPS port is configured with non-default, then reconfigure the application settings with correct HTTPS port.

Rating: 0.0/5 (0 votes cast)

Personal tools