Cisco Plug and Play Application -- Troubleshooting

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===== Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching<br>  =====
===== Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching<br>  =====
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'''Message Type:'''<br>
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Error message<br>
'''Symptom:'''<br>  
'''Symptom:'''<br>  
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Make sure that the application is not running. If running, either close the application before launching it again or continue to use the already running instance.  
Make sure that the application is not running. If running, either close the application before launching it again or continue to use the already running instance.  
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<br>  
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===== A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?<br>  =====
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'''Message Type:'''<br>
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Confirmation/Alert message.<br>
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'''Symptom:'''<br>
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While deployment is in progress, if use tries to close the application, this alert will be shown<br>
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<br>
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'''Solution:'''<br>Either wait till the deployment completes or close the application by clicking ‘Yes’; clicking ‘Yes’ will terminate the deployment. If you click ‘No’ the deployment will complete<br><br>

Revision as of 06:52, 9 April 2013

Cisco Plug and Play Application -- Troubleshooting

Contents


Introduction

The Cisco Plug and Play Application simplifies branch network rollout by securely and automatically delivering the bootstrap configuration on the Cisco ISR and ISR-G2 routers during deployment.

The Cisco Plug and Play Application downloads the bootstrap configuration from the Cisco Prime Infrastructure and deploys it. The Cisco Plug and Play Application connects to the Cisco Plug and Play Gateway to communicate with the Cisco Prime Infrastructure for downloading the bootstrap configuration.

The Cisco Plug and Play Application automates and monitors the deployment progress, starting from delivering the bootstrap configuration, and until the entire deployment operation is complete. It thereby reduces the total deployment time and costs involved in this operation.

This document captures all the troubleshooting information of both iOS application and Windows application.

iOS Application

Supported Platform

iPad or iPhone running iOS version 5.0 or higher

Windows Application

Supported Operating system

  • Windows XP
  • Windows 2000
  • Windows Vesta
  • Windows 7

Note: Windows 8 is not supoprted at this time.

Troubleshooting

Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching

Message Type:

Error message

Symptom:

A popup error whill be shown saying that "Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching".

Solution:

Make sure that the application is not running. If running, either close the application before launching it again or continue to use the already running instance.

A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?

Message Type:

Confirmation/Alert message.

Symptom:

While deployment is in progress, if use tries to close the application, this alert will be shown

Solution:
Either wait till the deployment completes or close the application by clicking ‘Yes’; clicking ‘Yes’ will terminate the deployment. If you click ‘No’ the deployment will complete

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