Cisco Plug and Play Application -- Troubleshooting

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=== Troubleshooting<br>  ===
=== Troubleshooting<br>  ===
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===== Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching<br>  =====
+
===== Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching Cisco Plug and Play Application<br>  =====
'''Message Type:'''<br>  
'''Message Type:'''<br>  
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'''Solution:'''  
'''Solution:'''  
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Make sure that the Cisco Plug and Play Application is not already running. If it is running, you must either close the application before launching it again or continue to use the already running instance.  
+
Make sure that the Cisco Plug and Play Application is not already running. If it is running, you must either close the application before launching the Cisco Plug and Play Application again or continue to use the already running instance.  
==== A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?<br>  ====
==== A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?<br>  ====
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*Verify the status of the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway to ensure that they are up and running. If they are not, restart the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.  
*Verify the status of the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway to ensure that they are up and running. If they are not, restart the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.  
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*Make sure that there is a proper IP connectivity between your laptop and the Cisco Prime Infrastructure  server and the Cisco Plug and Play Gateway.
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*Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure  server and the Cisco Plug and Play Gateway.
==== Deployment server not configured. Configure the deployment server before you begin downloading the configuration.  ====
==== Deployment server not configured. Configure the deployment server before you begin downloading the configuration.  ====
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'''Symptom:'''<br>This error message is seen when the bootstrap configuration download prompts to use a valid PIN.  
'''Symptom:'''<br>This error message is seen when the bootstrap configuration download prompts to use a valid PIN.  
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'''Solution:'''<br>Before downloading the bootstrap configuration, make sure that the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are configured under the settings option.  
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'''Solution:'''<br>Before downloading the bootstrap configuration, make sure that the Cisco Prime Infrastructure and the Cisco Plug and Play Gateway fields are configured under the Settings option.  
==== Communication Failed. Check the Plug and Play Gateway settings and the server status.  ====
==== Communication Failed. Check the Plug and Play Gateway settings and the server status.  ====
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*Verify that  the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.  
*Verify that  the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.  
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*Make sure there is a proper IP connectivity between your laptop and the Cisco Prime Infrastructure and Cisco Plug and Play Gateway.
+
*Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure server and Cisco Plug and Play Gateway.
==== SSL certificate store save failed (or) Connection or SSL certificate download failed to the server  ====
==== SSL certificate store save failed (or) Connection or SSL certificate download failed to the server  ====
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'''Symptom:'''<br>This error message is seen  when the bootstrap download is requested using a PIN.  
'''Symptom:'''<br>This error message is seen  when the bootstrap download is requested using a PIN.  
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'''Solution:'''<br>Verify that  the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.<br>Make sure there is proper IP connectivity between your laptop and the Cisco Prime Infrastructure and Cisco Plug and Play Gateway.<br>If the  Cisco Plug and Play HTTPS port is configured with non-default, then reconfigure the application settings with correct HTTPS port.<br>
+
'''Solution:'''<br>Verify that  the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.<br>Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure and Cisco Plug and Play Gateway.<br>If the  Cisco Plug and Play HTTPS port is configured with non-default, reconfigure the application settings with the correct HTTPS port.<br>
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==== Deploy option not enabled even after connecting the App with device  ====
+
==== Deploy option is not enabled even after connecting the Cisco Plug and Play Application with the device  ====
'''Message Type: '''  
'''Message Type: '''  
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You must  manually install the necessary drivers for the USB console cable, and  then connect the cable.  
You must  manually install the necessary drivers for the USB console cable, and  then connect the cable.  
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==== Logging in to device even after disconnecting the cable  ====
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==== Logging in to the device even after disconnecting the cable  ====
'''Message Type: '''  
'''Message Type: '''  
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'''Symptom: '''  
'''Symptom: '''  
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The user removes the cable while the Cisco Plug and Play Application is still connected to device. The App shows a message that it is connecting/logging in to the device. This happens because  the connector acts as a proxy for the Cisco Plug and Play Application
+
The user removes the cable while the Cisco Plug and Play Application is still connected to the device. The Cisco Plug and Play Application displays a message that it is connecting/logging in to the device. This happens because  the connector acts as a proxy for the Cisco Plug and Play Application.
'''Solution: '''  
'''Solution: '''  
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'''Symptom: '''  
'''Symptom: '''  
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Cisco Plug and Play Application  deploys all the configured CLIs to the  device and waits for the CNS  config initial to succeed. Due to some device issues, if the  CNS config initial is not initiated, Cisco Plug and Play Application  will wait for two  mins to check if the  initial config is initiated. After two mins, if the device still has the CNS config initial, the  Cisco Plug and Play Application will display a message that the deployment has failed.
+
Cisco Plug and Play Application  deploys all the configured CLIs to the  device and waits for the CNS  config initial to succeed. Due to some device issues, if the  CNS config initial is not initiated, Cisco Plug and Play Application  will wait for two  mins to check if the  initial config is initiated. After two mins, if the device has still not initiated the CNS config initial, the  Cisco Plug and Play Application will display a message that the deployment has failed.
'''Solution: '''  
'''Solution: '''  
-
User has to troubleshoot to assess the reasons for CNS initial is not being  triggered  
+
User has to troubleshoot to assess the reasons for CNS initial not being  triggered  
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==== Deployment failed, but the device config is not reverted to initial state  ====
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==== Deployment failed, but the device config is not reset  to initial state  ====
'''Message Type: '''  
'''Message Type: '''  
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'''Symptom: '''  
'''Symptom: '''  
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When deployment fails due to a  valid reason  and the  config on the device is not reverted to initial state.
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When deployment fails due to a  valid reason, and the  config on the device is not reset to its initial state.
'''Solution: '''  
'''Solution: '''  
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Cisco Plug and Play Application   will perform  a config backup and restore only on factory default routers (dayzero). For day1 devices, restoration to factory default state is not done.
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Cisco Plug and Play Application will back up the configuration, and reset only on factory default routers (dayzero). Resetting to the factory default state is not done on day1 devices.

Revision as of 10:16, 16 April 2013

Cisco Plug and Play Application -- Troubleshooting

Contents


Introduction

The Cisco Plug and Play Application simplifies branch network rollout by securely and automatically delivering the bootstrap configuration on the Cisco ISR and ISR-G2 routers during deployment.

The Cisco Plug and Play Application downloads the bootstrap configuration from the Cisco Prime Infrastructure and deploys it. The Cisco Plug and Play Application connects to the Cisco Plug and Play Gateway to communicate with the Cisco Prime Infrastructure for downloading the bootstrap configuration.

The Cisco Plug and Play Application automates and monitors the deployment progress, starting from delivering the bootstrap configuration, and until the entire deployment operation is complete. It thereby reduces the total deployment time and costs involved in this operation.

This document captures all the troubleshooting information for both the iOS and Windows applications.

iOS Application

Supported Platform

iPad or iPhone running iOS version 5.0 or higher

Windows Application

Supported Operating system

  • Windows XP
  • Windows 2000
  • Windows Vista
  • Windows 7

Note: Windows 8 is currently not supported.

Troubleshooting

Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching Cisco Plug and Play Application

Message Type:

Error message

Symptom:

A popup error message "Another instance of Cisco Plug and Play Application is running. Terminate the previous instance before launching" is displayed.

Solution:

Make sure that the Cisco Plug and Play Application is not already running. If it is running, you must either close the application before launching the Cisco Plug and Play Application again or continue to use the already running instance.

A device is being deployed. Terminating the deployment process might affect the device configuration. Do you want to terminate?

Message Type:

Confirmation/Alert message.

Symptom:

This error is seen when you try to close the application, while deployment is still in progress

Solution:
Wait until the deployment is completed or close the application by clicking ‘Yes. Clicking ‘Yes’ will terminate the deployment. If you click ‘No’, the deployment operation will continue.

Unable to load the help document

Message type:

Symptom:
This error message is seen when you try to launch the user guide or troubleshooting guide from the application.

Solution:
Make sure that you have Adobe PDF reader installed on your laptop.

Bootstrap configuration download failed

Message Type:
Error message

Symptom:
Bootstrap configuration download failed

Solution:

  • Verify the status of the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway to ensure that they are up and running. If they are not, restart the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.
  • Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure server and the Cisco Plug and Play Gateway.

Deployment server not configured. Configure the deployment server before you begin downloading the configuration.

Message type:
Error message.

Symptom:
This error message is seen when the bootstrap configuration download prompts to use a valid PIN.

Solution:
Before downloading the bootstrap configuration, make sure that the Cisco Prime Infrastructure and the Cisco Plug and Play Gateway fields are configured under the Settings option.

Communication Failed. Check the Plug and Play Gateway settings and the server status.

Message Type:
Error message

Symptom:
This error message is seen when you try to save the Settings information and it fails.

Solution:

  • Verify that the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.
  • Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure server and Cisco Plug and Play Gateway.

SSL certificate store save failed (or) Connection or SSL certificate download failed to the server

Message Type:
Error message

Symptom:
This error message is seen when the bootstrap download is requested using a PIN.

Solution:
Verify that the Cisco Prime Infrastructure and Cisco Plug and Play Gateway are up and running. If they are not, restart the server.
Make sure that proper IP connectivity exists between your laptop and the Cisco Prime Infrastructure and Cisco Plug and Play Gateway.
If the Cisco Plug and Play HTTPS port is configured with non-default, reconfigure the application settings with the correct HTTPS port.

Deploy option is not enabled even after connecting the Cisco Plug and Play Application with the device

Message Type:

NA

Symptom:

This condition occurs when the necessary drivers are not installed for the cable.

Solution:

You must manually install the necessary drivers for the USB console cable, and then connect the cable.

Logging in to the device even after disconnecting the cable

Message Type:

NA

Symptom:

The user removes the cable while the Cisco Plug and Play Application is still connected to the device. The Cisco Plug and Play Application displays a message that it is connecting/logging in to the device. This happens because the connector acts as a proxy for the Cisco Plug and Play Application.

Solution:

Close the Cisco Plug and Play Application and open it again.

Device Deployment failed

Message type:

Error Message

Symptom:

Cisco Plug and Play Application deploys all the configured CLIs to the device and waits for the CNS config initial to succeed. Due to some device issues, if the CNS config initial is not initiated, Cisco Plug and Play Application will wait for two mins to check if the initial config is initiated. After two mins, if the device has still not initiated the CNS config initial, the Cisco Plug and Play Application will display a message that the deployment has failed.

Solution:

User has to troubleshoot to assess the reasons for CNS initial not being triggered

Deployment failed, but the device config is not reset to initial state

Message Type:

NA

Symptom:

When deployment fails due to a valid reason, and the config on the device is not reset to its initial state.

Solution:

Cisco Plug and Play Application will back up the configuration, and reset only on factory default routers (dayzero). Resetting to the factory default state is not done on day1 devices.

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