Cisco MDS SanOS Troubleshooting Guide -- Troubleshooting Licensing

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<p>'''Explanation''' The unlicensed feature has exceeded its grace time period. Applications using this license will be shut down immediately.</p>  
<p>'''Explanation''' The unlicensed feature has exceeded its grace time period. Applications using this license will be shut down immediately.</p>  
<p>'''Recommended Action''' Please install the license file to continue using the feature.</p>
<p>'''Recommended Action''' Please install the license file to continue using the feature.</p>
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<p></p>
'''Error Message''' <pre> LICMGR-3-LOG_LICAPP_NO_LIC:  Application [chars] running without  
'''Error Message''' <pre> LICMGR-3-LOG_LICAPP_NO_LIC:  Application [chars] running without  
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<p>'''Explanation''' The Application [chars1] has not been licensed. The application will work for a grace period of [dec] days after which it will be shut down unless a license file for the feature is installed.</p>
<p>'''Explanation''' The Application [chars1] has not been licensed. The application will work for a grace period of [dec] days after which it will be shut down unless a license file for the feature is installed.</p>
<p>'''Recommended Action''' Install the license to continue using the feature.</p>
<p>'''Recommended Action''' Install the license to continue using the feature.</p>
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<p></p>
'''Error Message''' <pre>LICMGR-3-LOG_LIC_LICENSE_EXPIRED:  Evaluation license expired for  
'''Error Message''' <pre>LICMGR-3-LOG_LIC_LICENSE_EXPIRED:  Evaluation license expired for  
feature [chars].</pre>  
feature [chars].</pre>  
<p>'''Explanation''' The feature has exceeded its evaluation time period. The feature will be shut down after a grace period.</p>
<p>'''Explanation''' The feature has exceeded its evaluation time period. The feature will be shut down after a grace period.</p>
<p>'''Recommended Action''' Install the license to continue using the feature.</p>
<p>'''Recommended Action''' Install the license to continue using the feature.</p>
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<p></p>
'''Error Message''' <pre>LICMGR-3-LOG_LIC_NO_LIC:  No license(s) present for feature [chars].  
'''Error Message''' <pre>LICMGR-3-LOG_LIC_NO_LIC:  No license(s) present for feature [chars].  
Application(s)  shutdown in [dec] days.</pre>  
Application(s)  shutdown in [dec] days.</pre>  
<p>'''Explanation''' The feature has not been licensed. The feature will work for a grace period, after which the application(s) using the feature will be shutdown.</p>
<p>'''Explanation''' The feature has not been licensed. The feature will work for a grace period, after which the application(s) using the feature will be shutdown.</p>
<p>'''Recommended Action''' Install the license to continue using the feature.</p>  
<p>'''Recommended Action''' Install the license to continue using the feature.</p>  
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<p></p>
'''Error Message''' <pre>LICMGR-6-LOG_LICAPP_EXPIRY_WARNING:  Application [chars] evaluation  
'''Error Message''' <pre>LICMGR-6-LOG_LICAPP_EXPIRY_WARNING:  Application [chars] evaluation  
license [chars] expiry in [dec] days. </pre>
license [chars] expiry in [dec] days. </pre>
<p>'''Explanation''' The application will exceed its evaluation time period in the listed number of days and will be shut down unless a permanent license for the feature is installed.</p>
<p>'''Explanation''' The application will exceed its evaluation time period in the listed number of days and will be shut down unless a permanent license for the feature is installed.</p>
<p>'''Recommended Action''' Install the license file to continue using the feature.</p>
<p>'''Recommended Action''' Install the license file to continue using the feature.</p>
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<p></p>
==Initial Troubleshooting Checklist==
==Initial Troubleshooting Checklist==

Revision as of 20:02, 20 July 2010

This section describes how to manage the issues with licensing. Licensing functionality is available in all switches in the Cisco MDS 9000 Family. This functionality allows you to access specified premium features on the switch after you install the appropriate license for that feature. Licenses are supported, and enforced in Cisco MDS SAN-OS Release 1.3(1) and later.

Contents

License Overview

Cisco SAN-OS requires licenses for advanced features. These licenses have two options:

  • Feature-based licensing—Features that are applicable to the entire switch. You need to purchase and install a license for each switch that uses the features you are interested in. The Enterprise license is an example of a feature-based license.
  • Module-based licensing—Features that require additional hardware modules. You need to purchase and install a license for each module that uses the features you are interested in. The SAN Extension over IP license is an example of a module-based license.
Note Note: The Cisco MDS 9216i switch enables SAN Extension features on the two fixed IP services ports only. The features enabled on these ports are identical to the features enabled by the SAN Extension over IP license on the14/2-port Multiprotocol Services (MPS-14/2) module. If you install a module with IP ports in the empty slot on the Cisco MDS 9216i, a separate SAN Extension over IP license is required to enable related features on the IP ports of the additional module.

Chassis Serial Numbers

Licenses are created using the serial number of the chassis where the license file is to be installed. Once you order a license based on a chassis serial number, you cannot use this license on any other switch. If you use a license meant for another chassis, you may see the following system message:

Error Message
LICMGR-3-LOG_LIC_INVALID_HOSTID:  Invalid license hostid VDH=[chars] 
for feature [chars].

Explanation The feature has a license with an invalid license Host ID. This can happen if a supervisor module with licensed features for one switch is installed on another switch.

Recommended Action Reinstall the correct license for the chassis where the supervisor module is installed.


Grace Period

If you use a feature that requires a license but have not installed a license for that feature, you are given a 120 day grace period to evaluate the feature. You must purchase and install the number of licenses required for that feature before the grace period ends or Cisco SAN-OS will disable the feature at the end of the grace period. If you try to use an unlicensed feature, you may see the following system messages:

Error Message
LICMGR-2-LOG_LIC_GRACE_EXPIRED:  Grace period expired for feature 
[chars].

Explanation The unlicensed feature has exceeded its grace time period. Applications using this license will be shut down immediately.

Recommended Action Please install the license file to continue using the feature.

Error Message
 LICMGR-3-LOG_LICAPP_NO_LIC:  Application [chars] running without 
[chars] license, shutdown  in [dec] days.

Explanation The Application [chars1] has not been licensed. The application will work for a grace period of [dec] days after which it will be shut down unless a license file for the feature is installed.

Recommended Action Install the license to continue using the feature.

Error Message
LICMGR-3-LOG_LIC_LICENSE_EXPIRED:  Evaluation license expired for 
feature [chars].

Explanation The feature has exceeded its evaluation time period. The feature will be shut down after a grace period.

Recommended Action Install the license to continue using the feature.

Error Message
LICMGR-3-LOG_LIC_NO_LIC:  No license(s) present for feature [chars]. 
Application(s)  shutdown in [dec] days.

Explanation The feature has not been licensed. The feature will work for a grace period, after which the application(s) using the feature will be shutdown.

Recommended Action Install the license to continue using the feature.

Error Message
LICMGR-6-LOG_LICAPP_EXPIRY_WARNING:  Application [chars] evaluation 
license [chars] expiry in [dec] days. 

Explanation The application will exceed its evaluation time period in the listed number of days and will be shut down unless a permanent license for the feature is installed.

Recommended Action Install the license file to continue using the feature.

Initial Troubleshooting Checklist

Displaying License Information Using Fabric Manager

Displaying License Information Using Device Manager

Displaying License Information Using Fabric Manager Web Client

Displaying License Information Using the CLI

Licensing Installation Issues

One-Click License Install Fails or Cannot Connect to Licensing Website

Serial Number Issues

RMA Chassis Errors or License Transfers Between Switches

Receiving Grace Period Warnings After License Installation

Incorrect Number of Licenses in Use for Multiple Modules

Grace Period Alerts

Checking in the Fabric Manager Server License From Device Manager

License Listed as Missing

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