Cisco Intercompany Media Engine -- Cisco Unified Communications Manager Not Learning Routes - Revision history

Shkirby at 19:58, 25 August 2010

2010-08-25T19:58:53Z

← Older revision		Revision as of 19:58, 25 August 2010
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	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true. Example CUCM trace signature for this issue:		# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true. Example CUCM trace signature for this issue:
-	#:<div style="font-size:80%;background-color:~~lightgrey~~"><tt>15:38:58.243 \|ViprUtils::isElementTrusted - element = cisco.com is not configured in ViPRRouteFilter - continue<br>15:38:58.243 \|ViprUtils.cpp::isViprRouteDomainTrusted EnableIntraDomainB2BLink is false, vservice and sipuri domains are equal<br>15:38:58.243 \|ViprHandler::getVServicesGivenUri() (ime-1) vService excluded due to domain-domain comparison failed +15554328001-cisco.com<br>15:38:58.243 \|ViprHandler::receive_VapNotifyRequest() VapNotifyIgnored- No valid VServices found for +15554328001-cisco.com</tt></div>	+	#:<div style="font-size:80%;background-color:#EEEEEE"><tt>15:38:58.243 \|ViprUtils::isElementTrusted - element = cisco.com is not configured in ViPRRouteFilter - continue<br>15:38:58.243 \|ViprUtils.cpp::isViprRouteDomainTrusted EnableIntraDomainB2BLink is false, vservice and sipuri domains are equal<br>15:38:58.243 \|ViprHandler::getVServicesGivenUri() (ime-1) vService excluded due to domain-domain comparison failed +15554328001-cisco.com<br>15:38:58.243 \|ViprHandler::receive_VapNotifyRequest() VapNotifyIgnored- No valid VServices found for +15554328001-cisco.com</tt></div>
-	~~#test~~	+
	== Documentation References ==		== Documentation References ==
	* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]		* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]

Shkirby at 19:55, 25 August 2010

2010-08-25T19:55:31Z

← Older revision		Revision as of 19:55, 25 August 2010
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	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true. Example CUCM trace signature for this issue:		# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true. Example CUCM trace signature for this issue:
-	#:<div style="font-size:80%"><tt>15:38:58.243 \|ViprUtils::isElementTrusted - element = cisco.com is not configured in ViPRRouteFilter - continue<br>15:38:58.243 \|ViprUtils.cpp::isViprRouteDomainTrusted EnableIntraDomainB2BLink is false, vservice and sipuri domains are equal<br>15:38:58.243 \|ViprHandler::getVServicesGivenUri() (ime-1) vService excluded due to domain-domain comparison failed +15554328001-cisco.com<br>15:38:58.243 \|ViprHandler::receive_VapNotifyRequest() VapNotifyIgnored- No valid VServices found for +15554328001-cisco.com</tt></div>	+	#:<div style="font-size:80%;background-color:lightgrey"><tt>15:38:58.243 \|ViprUtils::isElementTrusted - element = cisco.com is not configured in ViPRRouteFilter - continue<br>15:38:58.243 \|ViprUtils.cpp::isViprRouteDomainTrusted EnableIntraDomainB2BLink is false, vservice and sipuri domains are equal<br>15:38:58.243 \|ViprHandler::getVServicesGivenUri() (ime-1) vService excluded due to domain-domain comparison failed +15554328001-cisco.com<br>15:38:58.243 \|ViprHandler::receive_VapNotifyRequest() VapNotifyIgnored- No valid VServices found for +15554328001-cisco.com</tt></div>
-		+	#test
	== Documentation References ==		== Documentation References ==
	* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]		* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]

Kerussel at 19:44, 25 August 2010

2010-08-25T19:44:00Z

← Older revision		Revision as of 19:44, 25 August 2010
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	# Make sure that the calling number is not included in an exclusion group associated with the Cisco IME service. For more information, see the "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.		# Make sure that the calling number is not included in an exclusion group associated with the Cisco IME service. For more information, see the "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.
	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
-	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.	+	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true. Example CUCM trace signature for this issue:
		+	#:<div style="font-size:80%"><tt>15:38:58.243 \|ViprUtils::isElementTrusted - element = cisco.com is not configured in ViPRRouteFilter - continue<br>15:38:58.243 \|ViprUtils.cpp::isViprRouteDomainTrusted EnableIntraDomainB2BLink is false, vservice and sipuri domains are equal<br>15:38:58.243 \|ViprHandler::getVServicesGivenUri() (ime-1) vService excluded due to domain-domain comparison failed +15554328001-cisco.com<br>15:38:58.243 \|ViprHandler::receive_VapNotifyRequest() VapNotifyIgnored- No valid VServices found for +15554328001-cisco.com</tt></div>

	== Documentation References ==		== Documentation References ==

Shkirby at 19:40, 25 August 2010

2010-08-25T19:40:42Z

← Older revision		Revision as of 19:40, 25 August 2010
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	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.		# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.
-	~~#:test~~	+
-	#	+
	== Documentation References ==		== Documentation References ==
	* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]		* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]

Shkirby at 19:35, 25 August 2010

2010-08-25T19:35:25Z

← Older revision		Revision as of 19:35, 25 August 2010
Line 14:		Line 14:
	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.		# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.
-		+	#:test
		+	#
	== Documentation References ==		== Documentation References ==
	* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]		* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]

Shkirby: /* Troubleshooting Learning Routes */

2010-08-25T19:18:01Z

Troubleshooting Learning Routes

← Older revision		Revision as of 19:18, 25 August 2010
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	# Make sure that the calling number is not included in an exclusion group associated with the Cisco IME service. For more information, see the "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.		# Make sure that the calling number is not included in an exclusion group associated with the Cisco IME service. For more information, see the "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.
	# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.		# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.
		+	# If two sites are within the same domain and routes are validated by IME at each site, but Cisco Unified Communications Manager is NOT learning the routes at either site, check the setting named "Enable Intradomain IME" within ccmadmin under Advanced Features > Intercompany Media Services > Feature Configuration. If "Enable Intradomain IME" is set to its default setting of false, change it to true.

	== Documentation References ==		== Documentation References ==

Mlindsey: 1 revision

2010-04-07T20:19:41Z

1 revision

← Older revision

Revision as of 20:19, 7 April 2010

Mlindsey at 03:37, 2 April 2010

2010-04-02T03:37:45Z

New page

__TOC__

For more information on troubleshooting Cisco Intercompany Media Engine, click [[Cisco Intercompany Media Engine|here]].

==Troubleshooting Learning Routes==
Use the following steps to enable Cisco Unified Communications Manager to learn Cisco IME routes:

# Verify whether the IME distributed cache remains in service as described in [[Cisco Intercompany Media Engine -- Verification Procedures#Verifying Peer Status and Health|Verifying Peer Status and Health]].
# Check Verification Access Protocol (VAP) connectivity as described in [[Cisco Intercompany Media Engine -- Verification Procedures#Verifying Connectivity|Verifying Connectivity]].
# Check that all PSTN calls are being made and completing successfully.
# Make sure that VCR uploads occur and that validations succeed as described in [[Cisco Intercompany Media Engine -- Verification Procedures#VCR Upload and Validation Confirmation|VCR Upload and Validation Confirmation]]. You can confirm that the Cisco Unified Communications Manager has sent VCR upload requests to the Cisco IME server by viewing the Cisco Unified Communications Manager SDI/SDL logs after you turn on detailed tracing. The request occurs after users make a PSTN call. Begin looking at the trace messages at the time of the PSTN call. Find the “BYE” exchange of the PSTN call, and then search for “VCR.”
# Make sure that enrolled group that is associated with the Cisco IME service includes an enrolled pattern for the calling number. The called number must also be included in an enrolled group that is associated with the Cisco IME service on the terminating Cisco Unified Communications Manager. For more information, see "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.
# Make sure that the calling number is not included in an exclusion group associated with the Cisco IME service. For more information, see the "Cisco IME Configuration Checklist" section in the ''Cisco Intercompany Media Engine Installation and Configuration Guide''.
# Make sure that the Cisco Unified Communications Manager server and the Cisco Intercompany Media Engine server use NTP. If differences exist between the timestamps on servers on either side of the call, validation fails. To verify the NTP status, log into the Cisco Unified Communications Manager Command Line Interface, and enter '''utils ntp status'''.

== Documentation References ==
* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/config/ime_802.html Cisco Intercompany Media Engine Installation and Configuration Guide]

* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/port/portusg.html Cisco Intercompany Media Engine Release 8.0(2) TCP and UDP Port Usage]

* [http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/ime/8_0_2/cli/imecli.html Cisco Intercompany Media Engine Command Line Interface Reference Guide]

[[Category:Cisco Intercompany Media Engine Troubleshooting]]