Cisco IOS Voice Troubleshooting and Monitoring -- Voice over ATM Troubleshooting

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Revision as of 23:57, 17 December 2009

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Contents

VoATM Overview

Voice over ATM (VoATM) enables a router to carry voice traffic (for example, telephone calls and faxes) over an ATM network. An ATM network is a cell-switching and multiplexing technology that combines the benefits of circuit switching (constant transmission delay and guaranteed capacity) and packet switching (flexibility and efficiency for intermittent traffic).

All traffic to or from an ATM network is prefaced with a virtual path identifier (VPI) and virtual channel identifier (VCI). A VPI-VCI pair is seen as identifying a single virtual circuit. Each virtual circuit is a private connection to another node on the ATM network. Each virtual circuit is treated as a point-to-point mechanism to another router or host and is capable of supporting bidirectional traffic.

Each ATM node establishes a separate connection to every other node in the ATM network with which it must communicate. All such connections are established by means of a permanent virtual circuit (PVC) or a switched virtual circuit (SVC) with an ATM signaling mechanism. This signaling is based on the ATM Forum User-Network Interface (UNI) Specification version 3.0.

Each virtual circuit is considered a complete and separate link to a destination node. Data can be encapsulated as needed across the connection, and the ATM network disregards the contents of the data. The only requirement is that data be sent to the ATM processor card of the router in a manner that follows the specific ATM adaptation layer (AAL) format.

An ATM connection transfers raw bits of information to a destination router or host. The ATM router takes the common part convergence sublayer (CPCS) frame, carves it up into 53-byte cells, and sends the cells to the destination router or host for reassembly. In AAL5 format, 48 bytes of each cell are used for the CPCS data, and the remaining 5 bytes are used for cell routing. The 5-byte cell header contains the destination VPI-VCI pair, payload type, cell loss priority (CLP), and header error control (HEC) information.


Check the ATM Connection

To check for problems with the ATM configuration, perform the following tasks:

SUMMARY STEPS

  1. show dial-peer voice
  2. show interface
  3. no shutdown

DETAILED STEPS

  1. Use the show dial-peer voice command on the local and remote concentrators to verify that the data is configured correctly on both.
  2. Use the show interface command to verify that the ATM interface is up.
  3. Ensure that the voice port, serial port, and controller T1 0 is set to no shutdown.
Note Note: ATM defaults to Interim Local Management Interface (ILMI). If the carrier is using LMI, be sure to configure LMI support on the router.

Verify the Voice Connection

Verify that the voice connection is working by performing the following steps:

SUMMARY STEPS

  1. Verify dial tone.
  2. Verify that a call attempt is successful.
  3. show dial-peer voice
  4. show voice port
  5. show voice call
  6. show voice dsp

DETAILED STEPS

  1. Pick up the handset on a telephone connected to the configuration and verify that there is dial tone.
  2. Make a call from the local telephone to a configured dial peer to verify the connection.
  3. If there are relatively few dial peers configured, use the show dial-peer voice command to verify that the data configured is correct.
  4. To show the status of the voice ports, use the show voice port command.
  5. To show the call status for all voice ports, use the show voice call command.
  6. To show the current status of all DSP voice channels, use the show voice dsp command.

Troubleshooting Tips

If a call does not connect, resolve the problem by performing the following tasks:

  • Verify dial peer configuration by using the show dial-peer voice command on the local and remote concentrators.
  • Verify that ATM interface 0 is up by using the show interface command.
  • Ensure that the voice port, serial port, and controller T1 0 are set to no shutdown.

ATM Interface Configuration Verification

To verify the ATM interface configuration, perform the following tasks:

  • Enter the privileged EXEC show atm vc command to view the SVC (data only) and PVC set.
Note Note: VoATM SVCs are not supported since Cisco IOS Release12.0(7)XK. ATM SVCs for data are still supported.

The following is sample output:


  Router# show atm vc  
  VCD /                                      Peak  Avg/Min Burst  
  Interface   Name       VPI   VCI  Type   Encaps   SC   Kbps   Kbps   Cells  Sts  
  0          1            0     5   PVC    SAAL     UBR       0                UP  
  0          2            0    16   PVC    ILMI     UBR       0                UP  
  0          379          0    60   SVC    SNAP     UBR       0                UP  
  0          986          0    84   SVC    SNAP     UBR       0                UP  
  0          14           0   133   SVC    VOICE    VBR      64     16   10    UP  
  0          15           0   134   SVC    VOICE    VBR      64     16   10    UP  
  0          16           0   135   SVC    VOICE    VBR      64     16   10    UP  
  0          17           0   136   SVC    VOICE    VBR      64     16   10    UP  
  0          18           0   137   SVC    VOICE    VBR      64     16   10    UP  
  0          19           0   138   SVC    VOICE    VBR      64     16   10    UP  
  0          20           0   139   SVC    VOICE    VBR      64     16   10    UP  
  0          21           0   140   SVC    VOICE    VBR      64     16   10    UP  
  0          22           0   141   SVC    VOICE    VBR      64     16   10    UP  
  0          23           0   142   SVC    VOICE    VBR      64     16   10    UP  
  0          24           0   143   SVC    VOICE    VBR      64     16   10    UP  
  0          25           0   144   SVC    VOICE    VBR      64     16   10    UP  
  0          26           0   145   SVC    VOICE    VBR      64     16   10    UP  
  0          27           0   146   SVC    VOICE    VBR      64     16   10    UP  
  0          28           0   147   SVC    VOICE    VBR      64     16   10    UP  
  • Enter the show atm pvc command with the VPI/VCI specified to view the PVCs that are set up for ILMI management and Q.SAAL signaling. The following is sample output:
  Router# show atm pvc 0/5  
  ATM0: VCD: 2, VPI: 0, VCI: 5, Connection Name: SAAL  
  UBR, PeakRate: 56  
  AAL5-SAAL, etype:0x4, Flags: 0x26, VCmode: 0x0  
  OAM frequency: 0 second(s), OAM retry frequency: 1 second(s), OAM retry frequenc  
  y: 1 second(s)  
  OAM up retry count: 3, OAM down retry count: 5  
  OAM Loopback status: OAM Disabled  
  OAM VC state: Not Managed  
  ILMI VC state: Not Managed  
  InARP DISABLED  
  InPkts: 2044, OutPkts: 2064, InBytes: 20412, OutBytes: 20580  
  InPRoc: 2044, OutPRoc: 2064, Broadcasts: 0  
  InFast: 0, OutFast: 0, InAS: 0, OutAS: 0  
  OAM cells received: 0  
  F5 InEndloop: 0, F5 InSegloop: 0, F5 InAIS: 0, F5 InRDI: 0  
  F4 InEndloop: 0, F4 InSegloop: 0, F4 InAIS: 0, F4 InRDI: 0  
  OAM cells sent: 0  
  F5 OutEndloop: 0, F5 OutSegloop: 0, F5 OutRDI: 0  
  F4 OutEndloop: 0, F4 OutSegloop: 0, F4 OutRDI: 0  
  OAM cell drops: 0  
  Compress: Disabled  
  Status: INACTIVE, State: NOT_IN_SERVICE  
  !  
  Router# show atm pvc 0/16  
  ATM0: VCD: 1, VPI: 0, VCI: 16, Connection Name: ILMI  
  UBR, PeakRate: 56  
  AAL5-ILMI, etype:0x0, Flags: 0x27, VCmode: 0x0  
  OAM frequency: 0 second(s), OAM retry frequency: 1 second(s), OAM retry frequenc  
  y: 1 second(s)  
  OAM up retry count: 3, OAM down retry count: 5  
  OAM Loopback status: OAM Disabled  
  OAM VC state: Not Managed  
  ILMI VC state: Not Managed  
  InARP DISABLED  
  InPkts: 398, OutPkts: 421, InBytes: 30493, OutBytes: 27227  
  InPRoc: 398, OutPRoc: 421, Broadcasts: 0  
  InFast: 0, OutFast: 0, InAS: 0, OutAS: 0  
  OAM cells received: 0  
  F5 InEndloop: 0, F5 InSegloop: 0, F5 InAIS: 0, F5 InRDI: 0  
  F4 InEndloop: 0, F4 InSegloop: 0, F4 InAIS: 0, F4 InRDI: 0  
  OAM cells sent: 0  
  F5 OutEndloop: 0, F5 OutSegloop: 0, F5 OutRDI: 0  
  F4 OutEndloop: 0, F4 OutSegloop: 0, F4 OutRDI: 0  
  OAM cell drops: 0  
  Compress: Disabled  
  Status: INACTIVE, State: NOT_IN_SERVICE  
  • Enter the show atm interface command in privileged EXEC mode and specify ATM 0 to display the ATM interface. The following is sample output from the command:
  Router# show interface atm 0  
  ATM0 is up, line protocol is up  
    Hardware is PQUICC Atom1  
    Internet address is 9.1.1.6/8  
    MTU 1500 bytes, sub MTU 1500, BW 1536 Kbit, DLY 20000 usec,  
       reliability 255/255, txload 22/255, rxload 11/255  
    NSAP address: 47.0091810000000002F26D4901.000011116666.06  
    Encapsulation ATM  
    292553397 packets input, -386762809 bytes  
    164906758 packets output, 1937663833 bytes  
    0 OAM cells input, 0 OAM cells output, loopback not set  
    Keepalive not supported  
    Encapsulation(s):, PVC mode  
    1024 maximum active VCs, 28 current VCCs  
    VC idle disconnect time: 300 seconds  
    Signalling vc = 1, vpi = 0, vci = 5  
    UNI Version = 4.0, Link Side = user  
    Last input 00:00:00, output 2d05h, output hang never  
    Last clearing of "show interface" counters never  
    Input queue: -1902/75/0 (size/max/drops); Total output drops: 205  
    Queueing strategy: weighted fair  
    Output queue: 0/1000/64/0 (size/max total/threshold/drops)  
       Conversations  0/0/256 (active/max active/max total)  
       Reserved Conversations 0/0 (allocated/max allocated)  
    5 minute input rate 67000 bits/sec, 273 packets/sec  
    5 minute output rate 136000 bits/sec, 548 packets/sec  
       76766014 packets input, 936995443 bytes, 0 no buffer  
       Received 0 broadcasts, 0 runts, 0 giants, 0 throttles  
      0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored, 0 abort  
       367264676 packets output, 3261882795 bytes, 0 underruns  
       0 output errors, 0 collisions, 2 interface resets  
       0 output buffer failures, 0 output buffers swapped out  
  • Enter the show atm video-voice address privileged EXEC command to display the ATM interface address and confirm the ILMI status (ILMI PVC is set up to enable SVC management). The ATM interface is assigned automatically with the atm voice aesa command. The following is a sample output:
  Router# show atm video-voice address  
  nsap address                                  type         ilmi status  
  47.0091810000000002F26D4901.00107B4832E1.FE   VOICE_AAL5   Confirmed  
  47.0091810000000002F26D4901.00107B4832E1.C8   VIDEO_AAL1   Confirmed

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