Cisco IOS Voice Troubleshooting and Monitoring -- SIP and H.323 Internal Cause Codes

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Indicates that there has been interworking with a network that does not provide causes for actions it takes. Precise cause cannot be ascertained.
Indicates that there has been interworking with a network that does not provide causes for actions it takes. Precise cause cannot be ascertained.
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[[Category:IOS Voice Troubleshooting]]
 

Latest revision as of 17:14, 16 October 2012

Guide Contents
Troubleshooting Cisco IOS Voice Overview
Debug Command Output on Cisco IOS Voice Gateways
Filtering Troubleshooting Output
Cisco VoIP Internal Error Codes
Troubleshooting Cisco IOS Voice Telephony
Troubleshooting Cisco IOS Voice Protocols
Troubleshooting Cisco IOS Telephony Applications
Monitoring the Cisco IOS Voice Network
Cause Codes and Debug Values

Internal Cause Code Table

Each H.323 and SIP standard cause code accurately reflects the nature of the associated internal failure. This capability makes the H.323 and SIP call control protocols consistent with cause codes that are generated for common problems. For each internal failure, an ITU-T Q.850 release cause code is also assigned andTable: maps the new standard categories with the Q.850 release cause code and description that is assigned to each category.


Table: H.323 and SIP Standard Category With Corresponding Q.850 Cause Code Information
Standard Category Standard Category Description Q.850 Cause Code Q.850 Release Cause Description

Unallocated (unassigned) number

Typical scenarios include:

  • The number is not in the routing table, or it has no path across the ISDN network.

1

Indicates that the destination requested by the calling user cannot be reached because the number is unassigned.

No route to specified transit network (national use)

Typical scenarios include:

  • The wrong transit network code was dialed.
  • The transit network does not serve this equipment.
  • The transit network does not exist.

2

Indicates that the gateway is asked to route the call through an unrecognized intermediate network.

Destination address resolution failure

Typical scenarios include:

  • Domain Name System (DNS) resolution failure
  • Invalid session target in configuration

3

CC_CAUSE_NO_ROUTE


Indicates that the called party cannot be reached because the network that the call has been routed through does not serve the desired destination.

Send special information tone

Typical scenarios include:

  • The dialed number has a special condition applied to it.

4

Indicates that the called party cannot be reached for reasons that are of a long-term nature and that the special information tone should be returned to the calling party.

Misdialed trunk prefix (national use)

Typical scenarios include:

  • The wrong trunk prefix was dialed.

5

Indicates the erroneous inclusion of a trunk prefix in a called party number.

Channel unacceptable

Typical scenarios include:

  • Failed channel on the network.

6

Indicates that the channel most recently identified is not acceptable to the sending entity for use in this call.

Call awarded and being delivered in an established channel

Typical scenarios include:

  • Successful call.

7

Indicates that the user has been awarded the incoming call and that the incoming call is being connected to a channel already established to that user for similar calls.

Preemption

Typical scenarios include:

  • Emergency services

8

Indicates the call is being pre-empted.

Preemption. Circuit reserved for reuse

Typical scenarios include:

  • Emergency services

9

Indicates the call is being pre-empted and the circuit is reserved for reuse by pre-empting exchange.

Normal call clearing

Typical scenarios include:

  • A call participant hung up.

16

Indicates that the call is being cleared because one of the users involved with the call has requested that the call be cleared.

User busy

Typical scenarios include:

  • User is already using the telephone.

17

Indicates that the called party is unable to accept another call because the user busy condition has been encountered. This cause value can be generated by the called user or by the network. In the case of user determined user busy, it is noted that the user equipment is compatible with the call.

No user responding

Typical scenarios include:

  • The user is not answering the telephone.

18

Used when the called party does not respond to a call establishment message with either an alerting or connect indication within the time allotted. The number that is being dialed has an active D-channel, but the far end chooses not to answer.

No answer from the user (user alerted)

Typical scenarios include:

  • The user is not answering the telephone.

19

Used when the called party has been alerted but does not respond with a connect indication within the time allotted. This cause is not generated by Q.931 procedures but can be generated by internal network timers.

Subscriber absent

Typical scenarios include:

  • The user lost network connectivity or is out of range.

20

Used when a mobile station has logged off, radio contact is not obtained with a mobile station, or if a personal telecommunication user is temporarily not addressable at any user-network interface.

Call rejected

Typical scenarios include:

  • Subscriber has a service constraint that does not accept this call.

21

Indicates that the equipment sending this cause code does not wish to accept this call, although it could have accepted the call because the equipment sending the cause is neither busy nor incompatible.


Might also be generated by the network indicating that the call was cleared because of a supplementary service constraint. The diagnostic field might contain additional information about the supplementary service and reason for rejection.

Number changed

Typical scenarios include:

  • A subscriber has changed their number.

22

Returned to a calling party when the called number indicated by the calling party is no longer assigned. The new called party number might be optionally included in this diagnostic field.

Redirection to a new destination

Typical scenarios include:

  • Call is forwarded

23

Used by a general ISUP protocol mechanism that decides that the call should be sent to a different called number.

Exchange routing error

Typical scenarios include:

  • Network is overloaded

25

Indicates that the destination indicated by the user cannot be reached because an intermediate exchange has released the call due to reaching a limit in executing the hop counter procedure.

Nonselected user clearing

Typical scenarios include:

  • Called number failure

26

Indicates that the user has not been awarded the incoming call.

Socket failure

Typical scenarios include:

  • Transmission Control Protocol (TCP) socket connection failure
  • Problem sending an H.323 SETUP
  • Problem sending a Session Initiation Protocol (SIP) INVITE
  • Send or receive error occurs on connected socket

27

CC_CAUSE_DESTINATION_OUT_ OF_ORDER


Indicates that the destination indicated by the user cannot be reached because the destination's interface is not functioning correctly.


The signaling message cannot be delivered to the remote party.

Invalid number format

Typical scenarios include:

  • the caller is calling out using a network type number (enterprise) rather instead of Unknown or National.

28

Indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete.

Facility rejected

Typical scenarios include:

  • A network service is not functioning.

29

Indicates that a supplementary service requested by the user cannot be provided by the network.

Response to STATUS ENQUIRY

Typical scenarios include:

  • A STATUS message is returned.

30

Included in the STATUS message when the reason for generating the STATUS message was the prior receipt of a STATUS ENQUIRY message.

Normal, unspecified

Typical scenarios include:

  • Normal operation

31

Reports a normal event only when no other cause in the normal class applies.

No circuit/channel available

Typical scenarios include:

  • No B-channels are available to make the selected call.

34

Indicates that there is no appropriate circuit or channel presently available to handle the call.

Network out of order

Typical scenarios include:

  • Network failure.

38

Indicates that the network is not functioning correctly and that the condition is likely to last for an extended period.

Permanent frame mode connection is out of service

Typical scenarios include:

  • Equipment or section failure.

39

Included in a STATUS message to indicate that a permanently established frame mode connection is out of service.

Permanent frame mode connection is operational

Typical scenarios include:

  • Normal operation.

40

Included in a STATUS message to indicate that a permanently established frame mode connection is operational and capable of carrying user information.

Temporary failure

Typical scenarios include:

  • Network failure.

41

Indicates that the network is not functioning correctly and that the condition is likely to be resolved quickly.

Switching equipment congestion

Typical scenarios include:

  • High traffic

42

Indicates that the switching equipment generating this cause is experiencing high traffic.

Access information discarded

Typical scenarios include:

  • Usually reported when the far-end ISDN switch removes some piece of information before tandem-switching a call.

43

Indicates that the network could not deliver access information to the remote user as requested.

Requested circuit/channel not available

Typical scenarios include:

  • Occurs during glare condition when both sides are selected top-down or bottom-up. Change the Allocation Direction so that one end is top-down and the other is bottom-up.

44

Returned when the circuit or channel indicated by the requested entity cannot be provided by the other side of the interface.

Precedence call blocked

Typical scenarios include:

  • Caller is busy and the priority level of active call is equal or higher than the incoming call.

46

Indicates that there are no pre-emptable circuits or that the called user is busy with a call of equal or higher pre-emptable level.

Internal resource allocation failure

Typical scenarios include:

  • Out of memory
  • Internal access to the TCP socket is unavailable

47

CC_CAUSE_NO_RESOURCE


Indicates a "resource unavailable" event.

QoS error

Typical scenarios include:

  • Quality of service (QoS) error

49

CC_CAUSE_QOS_UNAVAILABLE


Indicates that the requested QoS cannot be provided.

Requested facility not subscribed

Typical scenarios include:

  • The caller is trying to use a service that is not permitted.

50

Indicates that the user has requested a supplementary service that the user is not authorized to use.

Outgoing calls barred within Closed User Group (CUG)

Typical scenarios include:

  • Subscriber configuration contains this limitation.

53

Indicates that although the calling party is a member of a CUG for the outgoing CUG call, outgoing calls are not allowed for this member of the CUG.

Incoming calls barred within Closed User Group (CUG)

Typical scenarios include:

  • Subscriber configuration contains this limitation.

55

Indicates that although the called party is a member of a CUG for the incoming CUG call, incoming calls are not allowed for this member of the CUG.

Bearer capability not authorized

Typical scenarios include:

  • The caller is not authorized to use the bearer capability.

57

Indicates that the user has requested a bearer capability which is implemented on the equipment but the user is not authorized to use.

Bearer capability not presently available

Typical scenarios include:

  • A call is placed with a bearer capacity that the service provider does not have the capacity to supply.

58

Indicates that the user has requested a bearer capability which is implemented by the equipment and is currently unavailable.

Inconsistency in designated outgoing access information and subscriber class

Typical scenarios include:

  • Network error.

62

Indicates that there is an inconsistency in the designated outgoing access information and subscriber class.

Service or option not available, unspecified

Typical scenarios include:

  • Service not available.

63

Reports a service or option not available event only when no other cause in the service or option not available class applies.

Media negotiation failure

Typical scenarios include:

  • No codec match occurred.
  • H.323 or H.245 problem leading to failure in media negotiation

65

CC_CAUSE_BEARER_CAPABILITY_ NOT_IMPLEMENTED


Indicates that the equipment sending this cause does not support the bearer capability requested.

Channel type not implemented

Typical scenarios include:

  • Channel type match not found.

66

Indicates that the equipment sending this cause does not support the channel type requested.

Requested facility not implemented

Typical scenarios include:

  • Service type match not found.

69

Indicates that the equipment sending this cause does not support the requested supplementary service.

Only restricted digital information bearer capability is available (National use)

Typical scenarios include:

  • Routing error.

70

Indicates that the calling party has requested an unrestricted bearer service but that the equipment sending this cause only supports the restricted version of the requested bearer capacity.

Service or option not implemented, unspecified

Typical scenarios include:

  • Service not implemented.

79

Reports a service or option not implemented event only when no other cause in the service or option not implemented class applies.

Invalid call reference value

Typical scenarios include:

  • The far-end switch did not recognize the call reference for a message sent by the gateway.

81

Indicates that the equipment sending the cause has received a message with a call reference which is not currently in use on the user-network interface.

Identified channel does not exist

Typical scenarios include:

  • Fractional PRI error.

82

Indicates a call attempt on a channel that is not configured.

A suspended call exists, but this call identity does not

Typical scenarios include:

  • Call ID mismatch

83

Indicates a call resume has been attempted with a call identity which differs from that in use for any presently suspended calls.

Call identity in use

Typical scenarios include:

  • Equipment error.

84

Indicates that the network has received a call suspended request containing a call identity which is already in use for a suspended call.

No call suspended

Typical scenarios include:

  • Equipment error.

85

Indicates that the network has received a call resume request containing a call identity information element which does not indicate any suspended call.

Call having the requested call identity has been cleared

Typical scenarios include:

  • Network timeout
  • Call cleared by remote user.

86

Indicates that the network has received a call identity information element indicating a suspended call that has in the meantime been cleared wile suspended.

User is not a member of Closed User Group (CUG)

Typical scenarios include:

  • Caller is not authorized.

87

Indicates that the called user for the incoming CUG call is not a member of the specified CUG.

Incompatible destination

Typical scenarios include:

  • Number dialed is not capable of this type of call.
  • Caller is calling a restricted line in unrestricted mode.
  • Caller is calling a POTS phone using unrestricted mode.

88

Indicates that the equipment sending this cause has received a request to establish a call which has compatibility attributes which cannot be accommodated.

Nonexistent Closed User Group (CUG)

Typical scenarios include:

  • Configuration or dialing error.

90

Indicates that the specified CUG does not exist.

Invalid transit network selection (National use)

Typical scenarios include:

  • Network error.
  • Identification mismatch

91

Indicates that a transit network identification was received which is of an incorrect format.

Invalid message received error

Typical scenarios include:

  • An invalid message was received

95

CC_CAUSE_INVALID_MESSAGE


Indicates an invalid message event.

Mandatory IE missing error

Typical scenarios include:

  • Mandatory Contact field missing in SIP message.
  • Session Description Protocol (SDP) body is missing.

96

CC_CAUSE_MANDATORY_IE_ MISSING


Indicates that the equipment sending this cause code has received a message that is missing an information element (IE). This IE must be present in the message before the message can be processed.

Message type nonexistent or not implemented

Typical scenarios include:

  • Message type information is missing.

97

Indicates that the equipment sending this cause has received a message which is missing an information element that must be present in the message before the message can be processed.

Message not compatible with call state or message type nonexistent or not implemented

Typical scenarios include:

  • ISDN protocol mismatch
  • ISDN state machine violation

98

Indicates that the equipment sending this cause has received a message such that the procedures do not indicate that this is a permissible message to receive while in this call state.

An information element or parameter does not exist or is not implemented

Typical scenarios include:

  • Element mismatch

99

Indicates that the equipment sending this cause has received a message which includes information elements or parameters not recognized because the information element or parameter names are not defined or are defined but not implemented by the equipment.

Invalid IE contents error

Typical scenarios include:

  • SIP Contact field is present, but format is bad

100

CC_CAUSE_INVALID_IE_ CONTENTS


Indicates that the equipment sending this cause code has received an IE that it has implemented. However, the equipment sending this cause code has not implemented one or more of the specific fields.

Message in invalid call state

Typical scenarios include:

  • An unexpected message was received that is incompatible with the call state

101

CC_CAUSE_MESSAGE_IN_ INCOMP_CALL_STATE


Indicates that a message has been received that is incompatible with the call state.

Call setup timeout failure

Typical scenarios include:

  • No H.323 call proceeding
  • No H.323 alerting or connect message received from the terminating gateway
  • Invite expires timer reached maximum number of retries allowed

102

CC_CAUSE_RECOVERY_ON_ TIMER_EXPIRY


Indicates that a procedure has been initiated by the expiration of a timer in association with error handling procedures.

Parameter nonexistent or not implemented- passed on (National use)

Typical scenarios include:

  • Configuration mismatch.

103

Indicates that the equipment sending this cause has received a message which includes parameters not recognized because the parameters are not defined or are defined but not implemented on the equipment.

Message with unrecognized parameter discarded

Typical scenarios include:

  • Unrecognized parameter.

110

Indicates that the equipment sending this cause has discarded a received message which includes a parameter that is not recognized.

Protocol error, unspecified

Typical scenarios include:

  • Protocol error.

111

Reports a protocol error event only when no other cause in the protocol error class applies.

Internal error

Typical scenarios include:

  • Failed to send message to Public Switched Telephone Network (PSTN)

127

CC_CAUSE_INTERWORKING


Indicates that there has been interworking with a network that does not provide causes for actions it takes. Precise cause cannot be ascertained.

Rating: 4.2/5 (5 votes cast)

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