Cisco IOS Voice Troubleshooting and Monitoring -- Cisco VoIP Internal Error Codes Configuration Examples
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Revision as of 22:44, 5 March 2009
Enabling IEC Syslog Reporting and Configuring Cause Code Mapping: Example
In the following example, IEC syslog reporting and cause-code mapping are enabled:
enable configure terminal voice iec syslog voice cause-code error-category 128 q850-cause 27
Verifying IEC Configuration: Example
In the following examples, the output is displayed for each command used to verify IEC configuration:
Sample Output from the show running-config Command: Example
Router# show running-config Building configuration... Current configuration :2791 bytes ! version 12.2 no parser cache no service pad service timestamps debug uptime service timestamps log uptime no service password-encryption service internal ! hostname GW-1 ! no boot startup-test ! ! resource-pool disable spe default-firmware spe-firmware-1 ! ! aaa new-model ! ! aaa group server radius h323 ! aaa authentication login h323 group radius group h323 aaa authorization config-commands aaa authorization exec h323 group h323 aaa accounting connection h323 start-stop group radius group h323 aaa session-id common ! isdn switch-type primary-5ess !
The following lines show optional IEC configuration information:
voice iec syslog voice cause-code error-category 128 q850-cause 27 error-category 129 q850-cause 38 ! ! ! controller T1 3/0 framing esf linecode b8zs pri-group timeslots 1-24 ! controller T1 3/1 shutdown framing sf linecode ami gw-accounting aaa ! ! ! interface FastEthernet0/0 ip address 172.18.195.28 255.255.255.0 no ip route-cache no ip mroute-cache duplex full speed 100 no cdp enable h323-gateway voip interface h323-gateway voip id GK-1 ipaddr 172.18.195.41 1718 h323-gateway voip h323-id GW-1 ! interface FastEthernet0/1 no ip address no ip route-cache no ip mroute-cache shutdown duplex auto speed auto no cdp enable ! interface Serial0/0 no ip address no ip route-cache no ip mroute-cache shutdown clockrate 2000000 no cdp enable ! interface Serial0/1 no ip address no ip route-cache no ip mroute-cache shutdown clockrate 2000000 no cdp enable ! interface Serial3/0:23 no ip address dialer-group 1 isdn switch-type primary-5ess isdn incoming-voice modem no cdp enable ! ip classless ip route 0.0.0.0 0.0.0.0 172.18.195.1 no ip http server ! ! ! radius-server host 172.18.200.222 auth-port 1645 acct-port 1646 radius-server key lab radius-server authorization permit missing Service-Type radius-server vsa send accounting call rsvp-sync ! ! voice-port 3/0:D ! ! mgcp profile default ! dial-peer cor custom ! ! ! dial-peer voice 100 pots destination-pattern 1#919.... direct-inward-dial port 3/0:D prefix 919 ! dial-peer voice 301 voip destination-pattern 7190003 session target ras ! ! gateway ! ! line con 0 exec-timeout 0 0 logging synchronous line aux 0 logging synchronous line vty 0 4 password lab line 1/00 1/59 no flush-at-activation modem InOut ! scheduler allocate 10000 400 end
Sample Output from the show voice iec description Command: Example
Router# show voice iec description 1.1.128.1.5.0
IEC Version:1
Entity:1 (Gateway)
Category:128 (Destination address resolution failure)
Subsystem:1 (CCAPI)
Error:5 (No dial peer match)
Diagnostic Code:0
Sample Output from the show voice statistics iec Command: Example
Router# show voice statistics iec since-reset
Internal Error Code counters
----------------------------
Counters since last reset (2002-11-28T01:55:31Z):
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 5
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 2
[errcode 3] CPU high 96
SUBSYSTEM H323 [subsystem code 5]
[errcode 22] No Usr Responding, H225 timeout 1
[errcode 27] H225 invalid msg 1
[errcode 79] H225 chn, sock fail 27
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 83
Router# show voice statistics iec since-reboot
Internal Error Code counters
----------------------------
Counters since reboot:
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 93
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 830
[errcode 3] CPU high 1423
SUBSYSTEM H323 [subsystem code 5]
[errcode 21] No Usr Responding, H225 timeout 21
[errcode 23] H225 invalid msg 17
[errcode 39] H225 chn, sock fail 2073
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 429
Before using the show voice statistics iec interval command, first determine the intervals available for display by using the show voice statistics interval-tag command:
Router# show voice statistics interval-tag Current Time:2002-11-28T06:04:21Z INTERVAL-TAG START TIME END TIME ============== ====================== ====================== 1 2002-11-28T02:00:00Z 2002-11-28T02:30:01Z 2 2002-11-28T02:30:01Z 2002-11-28T03:00:01Z 3 2002-11-28T03:00:01Z 2002-11-28T03:30:01Z 4 2002-11-28T03:30:01Z 2002-11-28T04:00:01Z 5 2002-11-28T04:00:01Z 2002-11-28T04:30:01Z 6 2002-11-28T04:30:01Z 2002-11-28T05:00:01Z 7 2002-11-28T05:00:01Z 2002-11-28T05:30:01Z 8 2002-11-28T05:30:01Z 2002-11-28T06:00:01Z 9 2002-11-28T06:00:01Z 2002-11-28T06:04:21Z
The following example shows interval-tag 8 statistics:
Router# show voice statistics iec interval 8
Internal Error Code counters
----------------------------
Counters for interval 8, beginning 2002-11-28T05:30:01Z,ending 2002-11-28T06:00:01Z:
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 1
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 3] CPU high 15
SUBSYSTEM H323 [subsystem code 5]
[errcode 23] H225 invalid msg 1
[errcode 39] H225 chn, sock fail 1
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 6
Sample Output from the clear voice statistics Command: Example
The following examples show voice statistics iec since-reset output before and after you issue the clear voice statistics command:
Router# show voice statistics iec since-reset
Internal Error Code counters
----------------------------
Counters since last reset (2002-11-28T01:55:31Z):
SUBSYSTEM CCAPI [subsystem code 1]
[errcode 6] No DSP resource 5
SUBSYSTEM SSAPP [subsystem code 4]
[errcode 5] No dial peer match 2
[errcode 3] CPU high 96
SUBSYSTEM H323 [subsystem code 5]
[errcode 21] No Usr Responding, H225 timeout 1
[errcode 23] H225 invalid msg 1
[errcode 39] H225 chn, sock fail 27
SUBSYSTEM VTSP [subsystem code 9]
[errcode 6] No DSP resource 83
Router# clear voice statistics iec
Router# show voice statistics iec since-reset
Internal Error Code counters
----------------------------
Counters since last reset (2002-12-12T22:33:25Z):
No errors.
Sample Output from the show voice cause-code category-q850 Command: Example
Router# show voice cause-code category-q850
The Internal Error Category to Q850 cause code mapping table:-
Error Configured Default Description
Category Q850 Q850
128 27 3 Destination address resolution failure
129 38 102 Call setup timeout
178 41 41 Internal Communication Error
179 41 41 External communication Error
180 47 47 Software Error
181 47 47 Software Resources Unavailable
182 47 47 Hardware Resources Unavailable
183 41 41 Capability Exchange Failure
184 49 49 QoS Error
185 41 41 RTP/RTCP receive timer expired or bearer layer failure
186 38 38 Signaling socket failure
187 38 38 Gateway or signaling interface taken out of service
228 50 50 User is denied access to this service
278 65 65 Media Negotiation Failure due to non-existing Codec
