Cisco Automated Administrator (AAS) for Symposium: AAS - Fails to connect to SEI server

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== AAS - Fails to connect to SEI server ==
== AAS - Fails to connect to SEI server ==
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* Ping the IP address/host of the Symposium server.  
* Ping the IP address/host of the Symposium server.  
* Telnet to the IP address/host and Symposium port to see if you can connect.
* Telnet to the IP address/host and Symposium port to see if you can connect.
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</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
</td></tr><tr><td> '''Release''' </td><td>Release 7.5(1)</td></tr><tr><td> '''Associated CDETS&nbsp;#''' </td><td> None. </td></tr></table>
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[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
[[Category:Unified ICM/CCE & Hosted, Release 7.5]]
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[[Category:Unified CCE, Release 8.0]]

Revision as of 19:07, 8 March 2010

AAS - Fails to connect to SEI server

Problem Summary AAS fails to connect to SEI server.
Error Message None
Possible Cause The possible causes are:
  • Incorrect IP and/or port specified for SEI CORBA naming service.
  • Incorrect user name and/or password specified for SEI.
  • Incorrect or missing SCCS site name.

The agents and persons removed from ICM during the AAS installation were not deleted permanently.

Recommended Action Reinstall AAS and enter correct information.

Additional recommended actions are:

  • Specify the site name in the SCCS host file.
  • Specify the port to connect to SEI in the sei.properties file in the server machine. This file can be found at Nortel\TAO14\properties\sei.ini
  • If the AAS is not connecting to the Symposium, the port and the host for Symposium can be set by changing the value for the following registry.
    Registry: HKLM - SOFTWARE - Cisco Systems, Inc.\ICM\<icminstance>\PGxx\PG\CurrentVersion\AASS\aas1\AASData\Config\JavaRuntimeOptions
    Current Value = Blank
    New Value = -Dcom.sun.CORBA.POA.ORBPersistentServerPort=59012 -Dcom.sun.CORBA.ORBServerHost=170.14.5.50Replace 59012 with the client port and 170.14.5.50 to the IP of the AAS.
  • Do not use the local IP address (127.0.0.1) as an AAS IP address.
  • Ping the IP address/host of the Symposium server.
  • Telnet to the IP address/host and Symposium port to see if you can connect.
Release Release 7.5(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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