Cisco Agent Desktop action requests fail

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Action requests fail

Problem Summary When an agent or a workflow attempts to initiate an action in Cisco Agent Desktop, an error message is received.
Error Message The agent- or workflow-initiated action request (for example, a call control action or agent state change) failed.
Possible Cause The Unified CCX engine rejects the action.
Recommended Action Try the action again.
Release CAD Unified CCX 8.5
Associated CDETS # None.

Rating: 1.3/5 (17 votes cast)

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