Chat Agent/Supervisor URL Gives Security Warning

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Chat Agent/Supervisor URL Gives Security Warning

Problem Summary

Security warning received when opening the Chat Agent or Supervisor URL in the browser:

https://<uccx_server_fqdn/agentdesktop
[https:// <uccx_server_fqdn/agentdesktop/supervisor https://<uccx_server_fqdn/agentdesktop/supervisor].

Error Message
  • "This Connection is Untrusted" or 
  • "There is a problem with this website security certificate".
Possible Cause Missing certificate.
Recommended Action
  1. Click the "I Understand the Risks" or "Continue to this website" link.
  2. View and Accept the certificate and ensure the browser remembers it.
Release Release 9.0(1)
Associated CDETS # None

Rating: 0.0/5 (0 votes cast)

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