Chat: When sending a chat message to an agent, an error message displays

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Revision as of 21:40, 1 October 2009

When sending a chat message to an agent an error message displays

Problem Summary When sending a chat message to an agent, an error message displays
Error Message None.
Possible Cause If you send a chat message to an agent that is not logged in, either of the following might occur:
  • If the server is currently aware of the agent and the agent is in logout state, it will return a message indicating that the agent is not logged in.
  • If the server has no current knowledge of the agent, it may return a message indicating that it cannot locate the chat target/recipient.
Recommended Action There is no way to tell beforehand if an agent is logged into CTI OS server.
Release Release 7.5(x)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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