Changing the time in Cisco Unified CCX machines results in agents getting logged off
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Changing the time in Cisco Unified CCX machines results in agents getting logged off
| Problem Summary | Agents got logged off and Cisco Agent Desktop out-of-service and wrap-up timer delay expired when the time was changed on Cisco Unified CCX. |
|---|---|
| Error Message | None. |
| Possible Cause | If wrap-up timers are being used on Cisco Agent Desktops, changing the Cisco Unified CCX time can cause erroneous firings of the timers. |
| Recommended Action |
Do not change the system time on Cisco Unified CCX machines. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
