Category:Cisco SocialMiner

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• Multi-session Chat and Email: Agent cannot see Customer Information in created POD for Chat/Email contact
• Multi-session Chat and Email: Issues rendering the multi-session gadget
• Multi-session Chat and Email: User interface is not localized
• Multi-session Chat: Agent cannot connect to chat room
• Multi-session Chat: Attempt to update social contact fails
• Multi-session Chat: Cannot load predefined responses
• Multi-session Chat: Chat disconnected
• Multi-session Chat: Failed to connect to the SocialMiner XMPP server
• Multi-session Chat: Issues rendering the multi-session gadget
• Multi-session Chat: Multi-session chat gadget is blank
• Multi-session Chat: No reply template configured for multi-session chat
• Multi-session Chat: User interface is not localized
• Multi-session Email: After successful modification of Context Service configuration from Unified CCX, SocialMiner fails to re-initialize Context Service client
• Multi-session Email: Agent cannot retrieve or reply to customer email
• Multi-session Email: Customer email not found
• Multi-session Email: Delay in sending Emails using Office365
• Multi-session Email: Email reply or reply notification fails
• Multi-session Email: Email unavailable due to server connectivity issue

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• Reply Template Developer Guide
• Runtime Server Status is not green and Lock Timeout Expired error received

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• SocialMiner
• SocialMiner APIs - Common Errors
• SocialMiner APIs - Duplicate fields in Payload
• SocialMiner APIs - Errors for Social Contacts from Twitter
• SocialMiner Administration - Cassandra Migration: Earlier social contacts/ Chat transcripts/ Pre-defined responses not imported after performing Upgrade and Switch Version
• SocialMiner Administration - Cassandra Migration: Switch Version takes longer than expected
• SocialMiner Administration - Mail Notification Server status is red in SocialMiner Administration when Use SSL/TLS is enabled
• SocialMiner Administration - Performance may decline on systems with RAID and battery backup
• SocialMiner Administration - Sign-in page does not load when XMPP server is down
• SocialMiner Administration - SocialMiner system experiences intermittent network issues
• SocialMiner Administration - Unable to login after hostname change

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• SocialMiner Administration - potential delay during DNS lookup
• SocialMiner Administration: Active Directory users cannot sign in after Use SSL check box is enabled
• SocialMiner Administration: Get Active Directory Manager Distinguished Name to use in SocialMiner configuration
• SocialMiner Agent Request - Connection to CCE issues
• SocialMiner Agent Request - The callback contact is immediately marked Discarded by SocialMiner
• SocialMiner Agent Request - The callback is initiated from the agent's phone but does not reach the intended target customer phone
• SocialMiner Agent Request - The callback request is not canceled, even though a cancellation request was submitted
• SocialMiner Agent Request - The callback request receives "The request has been discarded. (Reason: notification router released task)"
• SocialMiner Agent Request - The callback request receives an HTTP 400 error
• SocialMiner Agent Request - The callback request waits "forever" for an agent
• SocialMiner Agent Request - The callback request waits forever for an agent
• SocialMiner Chat - Agent encounters error when attempting to reply to a Chat contact
• SocialMiner Chat - Agent encounters error when connecting to server
• SocialMiner Chat - Agent needs to return to Chat UI
• SocialMiner Chat - Agent unable to close Chat interface
• SocialMiner Chat - Bad Request error on failed connection
• SocialMiner Chat - Chat reply template issues
• SocialMiner Chat - Chat requests are not being received by SocialMiner
• SocialMiner Chat - Connection times out
• SocialMiner Chat - Customers wait for an agent, but no agent ever responds
• SocialMiner Chat - Error connecting to server
• SocialMiner Chat - Message delivery failure
• SocialMiner Chat - No option to download PDF for Chinese, Japanese, or Korean locales
• SocialMiner Chat - Option to download PDF disappears
• SocialMiner Chat - PDF chat transcript missing messages typed in certain languages
• SocialMiner Chat - Transcript download blocked by custom popup-blocker browser extensions
• SocialMiner Chat Invitation - Chat invitation URL is not working
• SocialMiner Chat Invitation - Chat invitation button is not visible when replying to a Twitter or Facebook contact
• SocialMiner Feeds - Facebook feeds require reauthorization every 2 months
• SocialMiner Feeds - Invalid Feeds
• SocialMiner Feeds - Network Issues

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• SocialMiner Feeds - RSS/Authenticated RSS Feed
• SocialMiner Feeds - Verifying RSS Feeds
• SocialMiner Feeds: Authorization fails for Facebook fan page feed
• SocialMiner Feeds: Facebook feed does not return the expected number of posts or comments
• SocialMiner Feeds: Replies to comments do not appear in Facebook Fan Page feed
• SocialMiner Filters - Errors saving Groovy scripts
• SocialMiner Filters: Creation of script type filter fails with invalid input error
• SocialMiner Installation - Adding a new network adapter
• SocialMiner Installation - Browser Errors after Upgrade
• SocialMiner Installation - Issues with COP file install
• SocialMiner Installation - NTP Server is not recognized
• SocialMiner Installation - Not enough disk space in the common partition for upgrade
• SocialMiner Installation - Reboot Hangs
• SocialMiner Installation - Two SocialMiner Applications on one Server, Setting CPU Reservation
• SocialMiner Installation: During upgrade, an error appears that states the file is not valid
• SocialMiner Multisession Chat and Email: Agent cannot see all contacts on the desktop
• SocialMiner Release 8.5(1)
• SocialMiner Release 8.5(2)
• SocialMiner Release 8.5(3)
• SocialMiner Release 8.5(4)
• SocialMiner Release 8.5(5)
• SocialMiner Release 9.0(1)
• SocialMiner Upgrade - Unable to upgrade to SocialMiner 11.0(1)
• SocialMiner User Interface - Alert is blank and tooltip shows 'Not Receiving Real-time Updates'
• SocialMiner User Interface - Clear Cache and Cookies to Troubleshoot Unexpected Results
• SocialMiner User Interface - Duplicate Twitter Social Contacts Display in Campaign
• SocialMiner User Interface - Selecting a contact from the Alert list produces an error dialog
• SocialMiner User Interface - Sluggish Performance or Timeouts
• SocialMiner User Interface: Reply to Facebook comment appears as reply to the original post

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• Troubleshooting Cisco SocialMiner