Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued - Revision history

http://docwiki.cisco.com/w/index.php?title=Canned_AG.ICMS_Script_Fails_to_Play_VRU_Script_when_the_Call_needs_to_be_Queued&feed=atom&action=history Canned AG.ICMS Script Fails to Play VRU Script when the Call needs to be Queued - Revision history 2013-05-24T15:28:42Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Canned_AG.ICMS_Script_Fails_to_Play_VRU_Script_when_the_Call_needs_to_be_Queued&diff=45973&oldid=prev Txavier: /* The Canned AG.ICMS script fails to play VRU script when the call needs to be queued */ 2012-06-05T09:16:33Z

<p><span class="autocomment">The Canned AG.ICMS script fails to play VRU script when the call needs to be queued</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 09:16, 5 June 2012</td> </tr><tr><td colspan="2" class="diff-lineno">Line 33:</td> <td colspan="2" class="diff-lineno">Line 33:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><td> '''Release''' </td></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><td> '''Release''' </td></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><td></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div><td></div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>Release <del class="diffchange diffchange-inline">8</del>.<del class="diffchange diffchange-inline">5</del>(1)</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>Release <ins class="diffchange diffchange-inline">9</ins>.<ins class="diffchange diffchange-inline">0</ins>(1)</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></td></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></td></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></tr> <tr></div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div></tr> <tr></div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 42:</td> <td colspan="2" class="diff-lineno">Line 42:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release <del class="diffchange diffchange-inline">8</del>.<del class="diffchange diffchange-inline">5</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Unified CCE, Release <ins class="diffchange diffchange-inline">9</ins>.<ins class="diffchange diffchange-inline">0</ins>]]</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>[[Category:Unified CVP, Release <del class="diffchange diffchange-inline">8</del>.<del class="diffchange diffchange-inline">5</del>]]</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>[[Category:Unified CVP, Release <ins class="diffchange diffchange-inline">9</ins>.<ins class="diffchange diffchange-inline">0</ins>]]</div></td></tr> </table>

Txavier http://docwiki.cisco.com/w/index.php?title=Canned_AG.ICMS_Script_Fails_to_Play_VRU_Script_when_the_Call_needs_to_be_Queued&diff=36575&oldid=prev Cchetty: 1 revision 2010-12-20T21:04:00Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 21:04, 20 December 2010</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Canned_AG.ICMS_Script_Fails_to_Play_VRU_Script_when_the_Call_needs_to_be_Queued&diff=36574&oldid=prev Ccosenti: New page: == The Canned AG.ICMS script fails to play VRU script when the call needs to be queued == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> me... 2010-12-13T05:45:06Z

<p>New page: == The Canned AG.ICMS script fails to play VRU script when the call needs to be queued == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> me...</p> <p><b>New page</b></p><div>== The Canned AG.ICMS script fails to play VRU script when the call needs to be queued ==<br /> <br /> <table border="1" cellpadding="3" cellspacing="0"><br /> <tr><br /> <td> '''Problem Summary''' </td><br /> <td><br /> media server is not set in the routing script <br /> <br /> CVP logs shows: <br /> 92: 10.86.136.245: Oct 01 2010 15:09:28.917 -0400: %CVP_8_5_IVR-3-CALL_ERROR: CALLGUID=5A120D800001000000000002F288560A DNIS=155552191994 Media Fetch Error for URL=file://../MediaFiles/en-us/app/ICMWait4NextAvail.wav (Client: 10.86.139.70) [id:3023] <br /> </td><br /> </tr> <tr><br /> <td> '''Error Message''' </td><br /> <td><br /> Attempting to resolve hostname <br /> [noexist.cisco.com] to IP address (gethostbyname). <br /> The following trace message displayed in the CTI OS client log: <br /> 09/28/10 10:04:22.234 3688 CTI OS Softphone Thd( 176) CRITICAL: Failed to resolve hostname [noexixt.cisco.com] to IP address (gethostbyname). <br /> <br /> </td><br /> </tr> <tr><br /> <td> '''Possible Cause''' </td><br /> <td><br /> Default media server needs to be configured in CVP <br /> </td><br /> </tr> <tr><br /> <td> '''Recommended Action''' </td><br /> <td><br /> In CVP configuration, Device Management > Media server, add the media server IP address and configure FTP for Agent Greeting. <br /> Also select the media server in the Default Media Server list. Then click Set button to set it as default media server. <br /> </td><br /> </tr> <tr><br /> <td> '''Release''' </td><br /> <td><br /> Release 8.5(1)<br /> </td><br /> </tr> <tr><br /> <td> '''Associated CDETS&nbsp;#''' </td><br /> <td><br /> None. <br /> </td></tr></table><br /> <br /> <br /> [[Category:Unified CCE, Release 8.5]]<br /> [[Category:Unified CVP, Release 8.5]]</div>

Ccosenti