Calls are failing in IVR and user hears busy tone for these calls.
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Calls are failing in IVR and user hears busy tone for these calls.
| Problem Summary | Calls are failing in IVR and user hears busy tone for these calls. |
|---|---|
| Error Message | Calls to IVR are failing. |
| Possible Cause | Check if there are following exceptions in the MIVR logs :
MIVR-SS_ICM-3-UNDEFINED_VRU_SCRIPT:Undefined VRU script referenced by the specified call %MIVR-LIB_ICM-7-EXCEPTION:com.cisco.ged125.InvalidScriptException In case of the above exceptions – Check if the VRU script name field configured in ICM settings matches the VRU script name defined in IVR. |
| Recommended Action | Correct the ICM configuration to make it point to the correct VRU script and try out the call. |
| Release | Release 8.0(1) |
| Associated CDETS # | None. |
