Calls are failing in IVR and user hears busy tone for these calls.

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Calls are failing in IVR and user hears busy tone for these calls.

Problem Summary Calls are failing in IVR and user hears busy tone for these calls.
Error Message Calls to IVR are failing.
Possible Cause Check if there are following exceptions in the MIVR logs :

MIVR-SS_ICM-3-UNDEFINED_VRU_SCRIPT:Undefined VRU script referenced by the specified call %MIVR-LIB_ICM-7-EXCEPTION:com.cisco.ged125.InvalidScriptException

In case of the above exceptions –

Check if the VRU script name field configured in ICM settings matches the VRU script name defined in IVR.

Recommended Action Correct the ICM configuration to make it point to the correct VRU script and try out the call.
Release Release 8.0(1)
Associated CDETS # None.

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