Calling party and Cisco Unified CCX do not have common codec
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== Calling party and Cisco Unified CCX do not have common codec == | == Calling party and Cisco Unified CCX do not have common codec == | ||
Latest revision as of 18:18, 18 December 2009
Calling party and Cisco Unified CCX do not have common codec
| Problem Summary | The calling party hears a fast busy signal when calling into a Cisco Unified CCX application. |
|---|---|
| Error Message | The Cisco Unified CCX log shows
CTIERR_REDIRECT_CALL_PROTOCOL_ERROR or CTIERR_REDIRECT_CALL_MEDIA_CONNECTION_FAILED=0x8ccc0036 |
| Possible Cause | The calling device’s codec is possibly incompatible with Cisco Unified CCX. |
| Recommended Action |
Use the transcoding service on Cisco Unified CM or ensure that the calling device is using G.711 or G729, depending on what is configured on the Cisco Unified CCX server. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
