Caller Hears Silence Before the Greeting Plays
Caller hears silence before the greeting plays
Caller hears silence before the greeting plays.
The copying of Agent Greeting files to the media server is slow due to: Large files are being transferred OR the network connection to the FTP server is slow OR there are multiple FTP servers.
In CVP > Call Studio > FTP_Client Element, consider implementing VXML 'fetchaudio' functionality in the element before the FTP element.
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