Caller Hears Silence Before the Greeting Plays
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Latest revision as of 09:14, 5 June 2012
Caller hears silence before the greeting plays
| Problem Summary |
Caller hears silence before the greeting plays. |
| Error Message | |
| Possible Cause |
The copying of Agent Greeting files to the media server is slow due to: Large files are being transferred OR the network connection to the FTP server is slow OR there are multiple FTP servers. |
| Recommended Action |
In CVP > Call Studio > FTP_Client Element, consider implementing VXML 'fetchaudio' functionality in the element before the FTP element. |
| Release |
Release 9.0(1) |
| Associated CDETS # |
None. |
