Caller Hears Silence Before the Greeting Plays
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(New page: == Caller hears silence before the greeting plays == <table border="1" cellpadding="3" cellspacing="0"> <tr> <td> '''Problem Summary''' </td> <td> Caller hears silence before the greetin...) |
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Revision as of 21:04, 20 December 2010
Caller hears silence before the greeting plays
| Problem Summary |
Caller hears silence before the greeting plays. |
| Error Message | |
| Possible Cause |
The copying of Agent Greeting files to the media server is slow due to: Large files are being transferred OR the network connection to the FTP server is slow OR there are multiple FTP servers. |
| Recommended Action |
In CVP > Call Studio > FTP_Client Element, consider implementing VXML 'fetchaudio' functionality in the element before the FTP element. |
| Release |
Release 8.5(1) |
| Associated CDETS # |
None. |
