Caller Cannot Hear Ringback Tone

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<Caller Cannot Hear Ringback Tone>

Problem Summary After initiallay configuring Whisper Announcement for UCCX, the caller cannot hear the ring back tone when Whisper Announcement plays to the agent.
Error Message None
Possible Cause Configuration steps were missed.
Recommended Action For complete configuration instructions, see the Agent Greeting and Whisper Announcement Feature Configuration Guide.
Release 8.5(2)
Associated CDETS # None


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