Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

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m (Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR))
(Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR))
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! '''Possible Cause'''
! '''Possible Cause'''
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| The TAR only lists external calls that hit UCCX. Any processing that the call undergoes within UCCX will not be reflected in the TA report, but will be seen in the CNSR. The CNSR tracks not only calls that hit UCCX from the outside, but also calls made within UCCX, outbound preview and internal transfers (agent to agent, agent to UCCX trigger).
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| The TAR only lists external calls that hit Unified CCX. Any processing that the call undergoes within Unified CCX will not be reflected in the TAR report, but will be seen in the CNSR. The CNSR tracks not only the calls that hit Unified CCX from outside, but also the calls made within Unified CCX, outbound preview, and internal transfers (agent to agent, agent to UCCX trigger).
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! '''Recommended Action'''
! '''Recommended Action'''

Revision as of 14:19, 8 April 2010

Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

Problem Summary Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR).
Error Message None.
Possible Cause The TAR only lists external calls that hit Unified CCX. Any processing that the call undergoes within Unified CCX will not be reflected in the TAR report, but will be seen in the CNSR. The CNSR tracks not only the calls that hit Unified CCX from outside, but also the calls made within Unified CCX, outbound preview, and internal transfers (agent to agent, agent to UCCX trigger).
Recommended Action None.
Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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