Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

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== Editing Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) ==
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== Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR) ==
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! '''Possible Cause'''
! '''Possible Cause'''
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| The TAR only lists external calls that hit UCCX. Any processing that the call undergoes within UCCX will not be reflected in the TA report, but will be seen in the CNSR. The CNSR tracks not only calls that hit UCCX from the outside, but also calls made within UCCX, outbound preview and  internal transfers (agent to agent, agent to route point).
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| The TAR only lists external calls that hit UCCX. Any processing that the call undergoes within UCCX will not be reflected in the TA report, but will be seen in the CNSR. The CNSR tracks not only calls that hit UCCX from the outside, but also calls made within UCCX, outbound preview and  internal transfers (agent to agent, agent to UCCX trigger).
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! '''Recommended Action'''
! '''Recommended Action'''

Revision as of 05:22, 8 April 2010

Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR)

Problem Summary Editing Called Number Summary Report (CNSR) has more calls than the Traffic Analysis Report (TAR).
Error Message None.
Possible Cause The TAR only lists external calls that hit UCCX. Any processing that the call undergoes within UCCX will not be reflected in the TA report, but will be seen in the CNSR. The CNSR tracks not only calls that hit UCCX from the outside, but also calls made within UCCX, outbound preview and internal transfers (agent to agent, agent to UCCX trigger).
Recommended Action None.
Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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