Callback date and time not being honored for Outbound calls

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Outbound calls fail with no callback number

Problem Summary This will occur if a callback for an outbound contact is missed and the Campaign Configuration has the missed callback action as RETRY.
Error Message NullPointer Exception in the MIVR logs (SS_OB)
Possible Cause This is a known defect
Recommended Action As a workaround, you can update the DialingList table with the following query :

update DialingList set callbackNumber = phone01 where (callresult=8 and callbackNumber = )

Release Release 8.0(1)
Associated CDETS # CSCtc29606

Rating: 0.0/5 (0 votes cast)

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