Callback date and time not being honored for Outbound calls
From DocWiki
Outbound calls fail with no callback number
| Problem Summary | This will occur if a callback for an outbound contact is missed and the Campaign Configuration has the missed callback action as RETRY. |
|---|---|
| Error Message | NullPointer Exception in the MIVR logs (SS_OB) |
| Possible Cause | This is a known defect |
| Recommended Action | As a workaround, you can update the DialingList table with the following query :
update DialingList set callbackNumber = phone01 where (callresult=8 and callbackNumber = ) |
| Release | Release 8.0(1) |
| Associated CDETS # | CSCtc29606 |
