Call immediately hangs up or rings once and hangs up

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Problem Summary

Call immediately hangs up with no voice messages or any other indication of the problem; or rings once and hangs up.

Error Message

NA

Possible Cause

NA

Recommended Action

Check the following:

  • Access the voice gateway and, using the dir command, be sure you transferred CVPSelfServiceBootstrap.vxml from the CVP server to the gateway
  • If you did not copy critical_error.wav to the gateway and there is a critical error, such as the VXML server being down; the gateway will immediately end the call.
    Copy critical_error.wav to the gateway. Refer to Transfer Bootstrap and .WAV Files to the Gateway. Try the call again. If you then receive the critical error message, examine the critical error entry in this table for more suggestions.
Release

NA

Associated CDETS #

None.

Back: Troubleshooting Tips for Getting Started with CVP

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