| Recommended Action
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- Find the cause code for the CallCtlConnFailed from the MIVR/JTAPI client logs
- The description of the cause code can be found under Cause Codes section at the link: http://docwiki-dev.cisco.com/wiki/Common_Cause_Codes_and_Meta_Codes_in_JTAPI
- With all the relevant logs, escalate this to IPCBU JTAPI team
- Note that cause code 107 can but not necessarily indicate codec mismatch between caller and CTI port (http://docwiki-dev.cisco.com/wiki/Codec_Mismatch_between_Caller_and_CTI_Port)
Example:
In this case, CallCtlConnFailed is received with cause 101. Unified CCX does not recognize this cause code and continues to process this call which leads to further errors.
36745440: Jan 05 12:14:30.424 EDT %MIVR-SS_TEL-7-UNK:CallID:2311 MediaId:1759881/3 Task:28000079448, CallCtlConnFailed, Inbound call, callctl cause:101, [777044:Internal/(P1-jtapiuser_1) GCID=(3,1759881)->ACTIVE]->FAILED
36745602: Jan 05 12:14:34.174 EDT %MIVR-SS_TEL-7-UNK:CallID:2311 MediaId:1759881/3 Task:28000079448, transfer(5555220004, 20000, ACKNOWLEDGED)
36745621: Jan 05 12:14:34.174 EDT %MIVR-SS_TEL-3-CALL_CONTROL_INVAL_STATE:Invalid state for Call Control operation: All Call ids=CallID:2311 MediaId:1759881/3 Task:28000079448,Failure type for the CallControl error=CONSULT,Connection State=33,Failure reason=CTIERR_ILLEGAL_CALLSTATE=0x8ccc0009::Line is not in a legal state to invoke the command,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Call state not valid to initiate calls.
36745645: Jan 05 12:14:34.174 EDT %MIVR-SS_TEL-7-UNK:Call.transferFailed(5555220004, UNKNOWN) JTAPICallContact[id=2311,implId=1759881/3,state=STATE_ANSWERED_IDX,inbound=true,App name=HOTLINE_QUEUE,task=28000079448,session=34000047642,seq num=1,cn=5556667102,dn=5556667102,cgn=7327708728,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5556667102,route=RP[num=5556667102],TP=777044]
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