Call fails if agent doesn’t pick the call in the first two rings

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Call fails if agent doesn’t pick the call in the first two rings

Problem Summary Call fails if the agent doesn’t pick the call in the first one or two rings.
Error Message None.
Possible Cause Consult transfer fails because of CTIERR_TIMEOUT=0x8ccc0001.
Recommended Action

Configure the MOH for CTI port as Unicast instead of Multicast.

Release Release 7.0(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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