Call fails if agent doesn’t pick the call in the first two rings
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== Call fails if agent doesn’t pick the call in the first two rings == | == Call fails if agent doesn’t pick the call in the first two rings == | ||
Latest revision as of 18:17, 18 December 2009
Call fails if agent doesn’t pick the call in the first two rings
| Problem Summary | Call fails if the agent doesn’t pick the call in the first one or two rings. |
|---|---|
| Error Message | None. |
| Possible Cause | Consult transfer fails because of CTIERR_TIMEOUT=0x8ccc0001. |
| Recommended Action |
Configure the MOH for CTI port as Unicast instead of Multicast. |
| Release | Release 7.0(1) |
| Associated CDETS # | None. |
