http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&feed=atom&action=history 2013-05-25T14:04:12Z Revision history for this page on the wiki MediaWiki 1.16.0 http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=34021&oldid=prev 2010-09-14T20:43:13Z

<p><span class="autocomment">Tracking a call that does not reach Unified Expert Advisor</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 20:43, 14 September 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 36:</td> <td colspan="2" class="diff-lineno">Line 36:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Expert Advisor, Release 7.6(1)]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Expert Advisor, Release 7.6(1)]]</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified Expert Advisor, Release 8.0]]</del></div></td><td colspan="2">&nbsp;</td></tr> </table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=34010&oldid=prev 2010-09-14T20:42:55Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 20:42, 14 September 2010</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=34009&oldid=prev 2010-09-14T18:58:56Z

<p><span class="autocomment">Tracking a call that does not reach Unified Expert Advisor</span></p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 18:58, 14 September 2010</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div><del style="color: red; font-weight: bold; text-decoration: none;">{{Template:Required Metadata}}</del></div></td><td colspan="2">&nbsp;</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Tracking a call that does not reach Unified Expert Advisor ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Tracking a call that does not reach Unified Expert Advisor ==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td colspan="2" class="diff-lineno">Line 19:</td> <td colspan="2" class="diff-lineno">Line 18:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Recommended Action'''</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:# Verify your Unified ICM and CVP configuration. See the <del class="diffchange diffchange-inline">Unified CVP troubleshooting guide: </del>http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html &nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:# Verify your Unified ICM and CVP configuration. See the <ins class="diffchange diffchange-inline">[</ins>http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html <ins class="diffchange diffchange-inline">Unified CVP troubleshooting guide.]</ins></div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:# Verify your Unified CVP &gt; CallServer &gt; SIP &gt; DNIS length.&nbsp; See the <del class="diffchange diffchange-inline">Unified CVP troubleshooting guide: </del>http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html &nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:# Verify your Unified CVP &gt; CallServer &gt; SIP &gt; DNIS length.&nbsp; See the <ins class="diffchange diffchange-inline">[</ins>http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html <ins class="diffchange diffchange-inline">Unified CVP troubleshooting guide.]</ins></div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:# Verify the Unified Expert Advisor assignment queue and the Unified ICM Skill Group configuration. Check the Skill Group real-time data. See the <del class="diffchange diffchange-inline">Unified Expert Advisor administration guide: </del>http://www.cisco.com/en/US/products/ps9675/prod_maintenance_guides_list.html &nbsp;</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:# Verify the Unified Expert Advisor assignment queue and the Unified ICM Skill Group configuration. Check the Skill Group real-time data. See the <ins class="diffchange diffchange-inline">[</ins>http://www.cisco.com/en/US/products/ps9675/prod_maintenance_guides_list.html <ins class="diffchange diffchange-inline"> Unified Expert Advisor administration guide.]</ins></div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>:# Verify the following configuration settings and see the <del class="diffchange diffchange-inline">Unified ICM configuration guide: </del>http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_guides_list.<del class="diffchange diffchange-inline">html4 </del>(or the Unified CVP and Expert Advisor documents listed above):</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>:# Verify the following configuration settings and see the <ins class="diffchange diffchange-inline">[</ins>http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_guides_list.<ins class="diffchange diffchange-inline">html Unified ICM configuration guide]</ins>(or the Unified CVP and Expert Advisor documents listed above):</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>::* The translation route configuration in Unified ICM and Expert Advisor <del class="diffchange diffchange-inline">:</del></div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>::* The translation route configuration in Unified ICM and Expert Advisor<ins class="diffchange diffchange-inline">.</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>::* The CUP static routes: TransRoute DN's should bemapped to runtime servers.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>::* The CUP static routes: TransRoute DN's should bemapped to runtime servers.</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>::* The Unified CVP SIP tab: Proxy Server should point to CUP server.</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>::* The Unified CVP SIP tab: Proxy Server should point to CUP server.</div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 29:</td> <td colspan="2" class="diff-lineno">Line 28:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Release'''</div></td></tr> <tr><td class='diff-marker'>-</td><td style="background: #ffa; color:black; font-size: smaller;"><div>| Release 7.6(1).</div></td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div>| Release 7.6(1) <ins class="diffchange diffchange-inline">and Release 8</ins>.<ins class="diffchange diffchange-inline">0(1)</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>|-</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #'''</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>! '''Associated CDETS #'''</div></td></tr> <tr><td colspan="2" class="diff-lineno">Line 37:</td> <td colspan="2" class="diff-lineno">Line 36:</td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Expert Advisor, Release 7.6(1)]]</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>[[Category:Unified Expert Advisor, Release 7.6(1)]]</div></td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">[[Category:Unified Expert Advisor, Release 8.0]]</ins></div></td></tr> </table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=25098&oldid=prev 2009-12-18T19:22:20Z

<p>Bot: Adding {{Template:Required Metadata}}</p> <table style="background-color: white; color:black;"> <col class='diff-marker' /> <col class='diff-content' /> <col class='diff-marker' /> <col class='diff-content' /> <tr valign='top'> <td colspan='2' style="background-color: white; color:black;">← Older revision</td> <td colspan='2' style="background-color: white; color:black;">Revision as of 19:22, 18 December 2009</td> </tr><tr><td colspan="2" class="diff-lineno">Line 1:</td> <td colspan="2" class="diff-lineno">Line 1:</td></tr> <tr><td colspan="2">&nbsp;</td><td class='diff-marker'>+</td><td style="background: #cfc; color:black; font-size: smaller;"><div><ins style="color: red; font-weight: bold; text-decoration: none;">{{Template:Required Metadata}}</ins></div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Tracking a call that does not reach Unified Expert Advisor ==</div></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"><div>== Tracking a call that does not reach Unified Expert Advisor ==</div></td></tr> <tr><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td><td class='diff-marker'> </td><td style="background: #eee; color:black; font-size: smaller;"></td></tr> </table>

Docwikibot http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=17664&oldid=prev 2009-06-10T22:11:17Z

<p>1 revision</p> <table style="background-color: white; color:black;"> <tr valign='top'> <td colspan='1' style="background-color: white; color:black;">← Older revision</td> <td colspan='1' style="background-color: white; color:black;">Revision as of 22:11, 10 June 2009</td> </tr></table>

Cchetty http://docwiki.cisco.com/w/index.php?title=Call_Tracing:_Tracking_a_call_that_does_not_reach_Unified_Expert_Advisor&diff=17663&oldid=prev 2009-06-09T20:04:03Z

<p><span class="autocomment">Tracking a call that does not reach Unified Expert Advisor</span></p> <p><b>New page</b></p><div>== Tracking a call that does not reach Unified Expert Advisor ==<br /> <br /> {| border=&quot;1&quot;<br /> |-<br /> ! '''Problem Summary'''<br /> | ICM Script Editor – Script Monitor<br /> |-<br /> ! '''Error Message'''<br /> | None.<br /> |-<br /> ! '''Possible Cause'''<br /> |<br /> :# The call does not reach the script.<br /> :# The call tries to queue but fails SendToVRU or RunExtScriptnodes.<br /> :# The call fails the queue node before queuing.<br /> :# The call fails the queue node after queuing<br /> |-<br /> ! '''Recommended Action'''<br /> |<br /> :# Verify your Unified ICM and CVP configuration. See the Unified CVP troubleshooting guide: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html <br /> :# Verify your Unified CVP &gt; CallServer &gt; SIP &gt; DNIS length. See the Unified CVP troubleshooting guide: http://www.cisco.com/en/US/products/sw/custcosw/ps1006/prod_troubleshooting_guides_list.html <br /> :# Verify the Unified Expert Advisor assignment queue and the Unified ICM Skill Group configuration. Check the Skill Group real-time data. See the Unified Expert Advisor administration guide: http://www.cisco.com/en/US/products/ps9675/prod_maintenance_guides_list.html <br /> :# Verify the following configuration settings and see the Unified ICM configuration guide: http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_installation_and_configuration_guides_list.html4 (or the Unified CVP and Expert Advisor documents listed above):<br /> ::* The translation route configuration in Unified ICM and Expert Advisor :<br /> ::* The CUP static routes: TransRoute DN's should bemapped to runtime servers.<br /> ::* The Unified CVP SIP tab: Proxy Server should point to CUP server.<br /> ::* The script variable call.RequeryStatus for reason code.<br /> |-<br /> ! '''Release'''<br /> | Release 7.6(1).<br /> |-<br /> ! '''Associated CDETS #'''<br /> | None.<br /> |-<br /> |}<br /> <br /> [[Category:Unified Expert Advisor, Release 7.6(1)]]</div>

Cchetty