Call Tracing: Skill group real-time data

From DocWiki

Revision as of 19:22, 18 December 2009 by Docwikibot (Talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search

Skill group real-time data

Problem Summary No logged in agents or all agents are not ready.
Error Message None.
Possible Cause
  1. Log > 0; Ready = 0 (All agents not ready)
  2. Log = 0 (No logged in agents)
Recommended Action
  1. Check for agent configuration errors. Check for autoconfiguration errors--refer to the Unified ICM troubleshooting tips for Unified Expert Advisor.
  2. Is Unified Expert Advisor in service? Is Unified PIM in service?
  • Verify the logged-in AQ agents.
  • Does each agent meet the membership criteria?
  • Ensure that AQ maps have the correct skill group.
  • Does the skill group peripheral number match the skill group name suffix?
Release Release 7.6(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

Retrieved from "http://docwiki.cisco.com/wiki/Call_Tracing:_Skill_group_real-time_data"
Personal tools