Call Tracing: Skill group real-time data

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Skill group real-time data

Problem Summary No logged in agents or all agents are not ready.
Error Message None.
Possible Cause
  1. Log > 0; Ready = 0 (All agents not ready)
  2. Log = 0 (No logged in agents)
Recommended Action
  1. Check for agent configuration errors. Check for autoconfiguration errors--refer to the Unified ICM troubleshooting tips for Unified Expert Advisor.
  2. Is Unified Expert Advisor in service? Is Unified PIM in service?
  • Verify the logged-in AQ agents.
  • Does each agent meet the membership criteria?
  • Ensure that AQ maps have the correct skill group.
  • Does the skill group peripheral number match the skill group name suffix?
Release Release 7.6(1)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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