(Difference between revisions)
Revision as of 22:11, 10 June 2009
Skill group real-time data
| Problem Summary
|| No logged in agents or all agents are not ready.
| Error Message
| Possible Cause
- Log > 0; Ready = 0 (All agents not ready)
- Log = 0 (No logged in agents)
| Recommended Action
- Check for agent configuration errors. Check for autoconfiguration errors--refer to the Unified ICM troubleshooting tips for Unified Expert Advisor.
- Is Unified Expert Advisor in service? Is Unified PIM in service?
- Verify the logged-in AQ agents.
- Does each agent meet the membership criteria?
- Ensure that AQ maps have the correct skill group.
- Does the skill group peripheral number match the skill group name suffix?
|| Release 7.6(1)
| Associated CDETS #