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Revision as of 22:11, 10 June 2009
Skill group real-time data
| Problem Summary
| No logged in agents or all agents are not ready.
|
| Error Message
| None.
|
| Possible Cause
|
- Log > 0; Ready = 0 (All agents not ready)
- Log = 0 (No logged in agents)
|
| Recommended Action
|
- Check for agent configuration errors. Check for autoconfiguration errors--refer to the Unified ICM troubleshooting tips for Unified Expert Advisor.
- Is Unified Expert Advisor in service? Is Unified PIM in service?
- Verify the logged-in AQ agents.
- Does each agent meet the membership criteria?
- Ensure that AQ maps have the correct skill group.
- Does the skill group peripheral number match the skill group name suffix?
|
| Release
| Release 7.6(1)
|
| Associated CDETS #
| None.
|
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