Call Server: Only One Call Server Is Receiving Calls
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(New page: == Only One Call Server Is Receiving Calls == <table border="1"><tr><td> '''Problem Summary''' </td><td>'''Note: ''' This tip applies to full video only. When multiple Call Servers are ...)
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Revision as of 18:11, 18 September 2009
Only One Call Server Is Receiving Calls
|Problem Summary||Note: This tip applies to full video only.
When multiple Call Servers are connected to a single iCONTACT, only one of the Call Servers is receiving calls.
|Possible Cause||iCONTACT configuration may not be set to distribute calls to Call Servers via round-robin mechanism.|
|Recommended Action||Open the iCONTACT configuration file and verify that the notification type is set to round robin i.e <notification-type>Round-robin</notification-type>.|
|Associated CDETS #||None.|