Call Server: IVR Subsystem Goes into Disabled State When Call Server Service Starts

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== IVR Subsystem Goes into Disabled State When Call Server Service Starts ==
== IVR Subsystem Goes into Disabled State When Call Server Service Starts ==

Latest revision as of 18:52, 18 December 2009

IVR Subsystem Goes into Disabled State When Call Server Service Starts

Problem Summary When the Call Server service is started, the IVR subsystem goes into a Disabled state.
Error Message
Possible Cause The Unified CVP license in use is a non-expiring license (no expiration date).
Recommended Action Use a Unified CVP license that has an expiration date
Release Release 7.0(2)
Associated CDETS # None.
Possible Cause If the Unified CVP license in use has an expiration date, the Unified CVP Call Server service need to be recycled.
Recommended Action Recycle the Unified CVP Call Server Service. After recycling, check to see if the IVR subsystem is not in a Disabled state. If it is disabled, the process needs to be repeated a few times.
Release Release 7.0(2)
Associated CDETS # None.

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