Call Server: Hold Movie not Visible to Caller on Hold
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Hold Movie not Visible to Caller on Hold
| Problem Summary | Note: This tip applies to full video only.
The caller does not see a hold movie when agent places the caller on hold. |
| Error Message | None |
| Possible Cause | Mis-configuration of ECC variables that control the hold movie to be played to caller. |
| Recommended Action | Make sure the user.microapp.media_server and user.cvpmovies_bg_media ECC variable are configured correctly via the "Set Variable" node in the ICM script: for example, user.microapp.media_server = "rtsp://10.86.129.233" user.cvpmovies_bg_media="app/hold.3gp" |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
| Possible Cause | The default hold movie is not configured in the /home/rv/ivp/applications/iCONTACT/conf/iCONTACTConfiguration.xml file. |
| Recommended Action | Verify if a default hold movie is configured in the /home/rv/ivp/applications/iCONTACT/conf/iCONTACTConfiguration.xml file as follows:
<leg-configuration> <type>agent</type> <bg-media>rtsp://<IP addr of VMS>/en-us/app/hold.3gp</bg-media> </leg-configuration> Specify the RTSP URL (as shown above) or as a file:// URL (if file stored locally on IVP box). (e.g. file:///home/rv/movies/local/hold.3gp). |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |
