Call Server: Hold Movie not Visible to Caller on Hold

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Hold Movie not Visible to Caller on Hold

Problem Summary Note: This tip applies to full video only.

The caller does not see a hold movie when agent places the caller on hold.

Error Message None
Possible Cause Mis-configuration of ECC variables that control the hold movie to be played to caller.
Recommended Action Make sure the user.microapp.media_server and user.cvpmovies_bg_media ECC variable are configured correctly via the "Set Variable" node in the ICM script: for example, user.microapp.media_server = "rtsp://10.86.129.233" user.cvpmovies_bg_media="app/hold.3gp"
Release Release 7.0(2)
Associated CDETS # None.
Possible Cause The default hold movie is not configured in the /home/rv/ivp/applications/iCONTACT/conf/iCONTACTConfiguration.xml file.
Recommended Action Verify if a default hold movie is configured in the /home/rv/ivp/applications/iCONTACT/conf/iCONTACTConfiguration.xml file as follows:

<leg-configuration>

<type>agent</type>

<bg-media>rtsp://<IP addr of VMS>/en-us/app/hold.3gp</bg-media>

</leg-configuration>

Specify the RTSP URL (as shown above) or as a file:// URL (if file stored locally on IVP box). (e.g. file:///home/rv/movies/local/hold.3gp).

Release Release 7.0(2)
Associated CDETS # None.

Rating: 4.0/5 (1 vote cast)

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