Call Server: H.323 Service Cannot Access Call Server
From DocWiki
Revision as of 18:52, 18 December 2009 by Docwikibot (Talk | contribs)
H.323 Service Cannot Access Call Server
Problem Summary | Some HTTP requests from the Unified CVP Voice Browser to the Call Server are being blocked. |
Error Message | Blocked by port blocking rule VoiceBrowser.exe Prevent IRC communication.
Blocked by port blocking rule tomcat5.exe Prevent IRC communication. |
Possible Cause | VirusScan is blocking ports in the range of 6666-6669, which are used in IRC communications. The application does not have to be listening on these ports for it to be blocked. If the application is assigned a client port in that range, the attempt to connect to a server using that port is blocked by VirusScan on the server machine. The connect attempt fails. |
Recommended Action | Check the VirusScan logs for error messages. access the logs,VirusScan Console -> Task -> View Log You might find entries like these: 10/10/2006 3:15:01 AM Blocked by port blocking rule VoiceBrowser.exe Prevent IRC communication 10.86.129.138 10/10/2006 8:49:01 PM Blocked by port blocking rule tomcat5.exe Prevent IRC communication 10.86.129.211.
To view VirusScan logs
Exclude the Unified CVP processes from port blocking when using McAfee VirusScan on a system running Unified CVP Call Server. If a different anti-virus product is used, do the equivalent exclusions for the port blocking rules for that product. Instructions for McAfee VirusScan on Unified CVP Call Server.
|
Release | Release 7.0(2) |
Associated CDETS # | None. |