Call Server: Full Video Call Disconnected When Routed Through IVP
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Full Video Call Disconnected When Routed Through IVP
| Problem Summary | Full video call is disconnected when it is routed through IVP. |
| Error Message | None |
| Possible Cause | Access number DN prefixes are not added to the iCONTACT application and/or the iCONTACT xml configuration. |
| Recommended Action | See Chapter 17 in the Configuration and Administration Guide for Cisco Unified Customer Voice Portalfor information on modifying the Access Number in the iCONTACT xml file. |
| Release | Release 7.0(2) |
| Associated CDETS # | None. |