Call Server: Call Server Is Unreachable
Revision as of 21:13, 7 July 2009 by Ccosenti
Call Server Is Unreachable
|Problem Summary||The Call Server is unreachable.|
|Possible Cause||A configured component is unreachable in any one of the following three conditions:
|Recommended Actaion||In this example, all three services (Unified ICME, IVR, and SIP) have been configured. The central controller reports that IVR Service and SIP are IN_SERVICE, but it does not report the status of the Unified ICME Service to the Operations Console for some reason. When this occurs, Operations Console reports the status of Unified ICME as UNREACHABLE. Operations Console aggregates the status of the various components of the device to arrive at device status. It sees that two of the components (IVR Service and SIP) are in SERVICE, but Unified ICME is UNREACHABLE. Operations Console shows the status of the Call Server as UNREACHABLE even though IVR Service and SIP are actually in service.
Check the network environment for connectivity, as well as the actual state of the server.
|Associated CDETS #||None.|