Call Server: Call Server Is Not Reachable

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Revision as of 18:11, 18 September 2009

Call Server Is Not Reachable

Problem Summary After a forced delete of the Reporting Server, the Call Server state did not change from the Down state to the Partial or Up state.
Error Message Opsconsole Control Center: Call Server status is down.
Possible Cause The Call Server messageAdapter.properties file is corrupt.
Recommended Action To resolve this issue:
  1. From the command line, run CVP_HOME\in\tac\reimage.bat on the Call Server.
  2. Restart the Operations Console Resource Manager (ORM) service.
  3. Log in to the Operations Console, and choose Device Management > CVP Call Server.
  4. Click Save & Deploy to save the changes and apply them to the Call Server.
    Note: All co-located devices—including VXML Server, Reporting Server, and Video Media Server—must be deployed after reimage.bat is run. You must repeat these steps for each co-located device.

Note: Optionally, you can reinstall the CVP device.

Release Release 7.0(2)
Associated CDETS # None.

Rating: 0.0/5 (0 votes cast)

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