Call Server: CALL Server Cannot Connect to IVP Server
Revision as of 20:00, 14 September 2009 by Ccosenti
CALL Server Cannot Connect to IVP Server
|Problem Summary||Note: This tip applies to full video only.
Call Server cannot get a connection to the IVP server.
|Error Message||The following is seen in the iCONTACT log: 2007-11-16 18:41:09,320 (iContactStartupHandler) - Can not start iContact application server. The following is seen in the Call Server log CVP_7_0_Infrastructure-3-SOCKET_SETUP: Failed getting socket for host: 10.86.129.104 port: 9981 Exception: java.net.ConnectException: Connection refused: connect|
|Possible Cause||The most likely cause is that the iCONTACT XML configuration file has an XML syntax error.|
|Recommended Action||Fix any XML syntax errors in the iCONTACT configuration file and restart the IVP server using the IVP Manager.|
|Associated CDETS #||None.|