Call Dequeue Step sometimes does not dequeue the call - Revision history

Srib: /* Call Dequeue Step sometimes does not dequeue the call */

2011-08-01T10:19:40Z

Call Dequeue Step sometimes does not dequeue the call

← Older revision		Revision as of 10:19, 1 August 2011
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	! '''Error Message'''		! '''Error Message'''
	\| 190314: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Select Resource (--Triggering Contact-- from "Phone Support")		\| 190314: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Select Resource (--Triggering Contact-- from "Phone Support")
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	190327: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 SelectResourceStep: Queue selected, returning QUEUED branch		190327: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 SelectResourceStep: Queue selected, returning QUEUED branch
		+
	190338: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Dequeue (--Triggering Contact-- from "Phone Support")		190338: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Dequeue (--Triggering Contact-- from "Phone Support")
		+
	190339: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000627 : InsertContactFIFO		190339: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000627 : InsertContactFIFO
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	//Dequeue step is executing while the call is still being queued		//Dequeue step is executing while the call is still being queued
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	190340: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Executing DequeueStep		190340: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Executing DequeueStep
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	190341: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000627 Executing InsertContactFIFOStep		190341: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000627 Executing InsertContactFIFOStep
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	190343: Jun 02 11:23:26.754 CDT %MIVR-SS_CM-7-UNK:RmCm contact 17291888[514672/1] (509) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE		190343: Jun 02 11:23:26.754 CDT %MIVR-SS_CM-7-UNK:RmCm contact 17291888[514672/1] (509) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE
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	190344: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Dequeued CSQID: 3		190344: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Dequeued CSQID: 3

Srib: New page: == Call Dequeue Step sometimes does not dequeue the call == {| border="1" |- ! '''Problem Summary''' | Call Dequeue Step sometimes does not dequeue the call . Dequeued calls are allocate...

2011-08-01T10:18:52Z

New page: == Call Dequeue Step sometimes does not dequeue the call == {| border="1" |- ! '''Problem Summary''' | Call Dequeue Step sometimes does not dequeue the call . Dequeued calls are allocate...

New page

== Call Dequeue Step sometimes does not dequeue the call ==

{| border="1"
|-
! '''Problem Summary'''
| Call Dequeue Step sometimes does not dequeue the call . Dequeued calls are allocated to resources.
|-
! '''Error Message'''
| 190314: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Select Resource (--Triggering Contact-- from "Phone Support")
190327: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 SelectResourceStep: Queue selected, returning QUEUED branch
190338: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000626 : Dequeue (--Triggering Contact-- from "Phone Support")
190339: Jun 02 11:23:26.754 CDT %MIVR-ENG-7-UNK:Execute step of Task 27000000627 : InsertContactFIFO
//Dequeue step is executing while the call is still being queued
190340: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Executing DequeueStep
190341: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000627 Executing InsertContactFIFOStep
190343: Jun 02 11:23:26.754 CDT %MIVR-SS_CM-7-UNK:RmCm contact 17291888[514672/1] (509) .setIaqState(QUEUED_WAITING) from NOT_IN_QUEUE
190344: Jun 02 11:23:26.754 CDT %MIVR-STEP_ICD-7-UNK:Task:27000000626 DequeueStep: Dequeued CSQID: 3

|-
! '''Possible Cause'''
| The dequeue does not take effect because of the timing of execution of Select Resource Step and the Dequeue Step. The call is still being queued when the dequeue step executes and so dequeue step execution cannot post the necessary events to dequeue the call and the call ends up remaining queued.
.
|-
! '''Recommended Action'''
|
Introduce a very small delay before the Dequeue step or use DequeueAll Step in place of the Dequeue step
|-
! '''Release'''
| 7.0(1), 8.0(1)
|-
! '''Associated CDETS #'''
| None.
|-
|}

[[Category:Unified CCX, Release 7.0]]
[[Category:Unified CCX, Release 8.0]]